AutoNation Honda Dulles

I really like autonation Honda dulles because of their sales persons. They Know what the customer looking for. Their Sales persons are really nice and helpfull to their customer. I really appreciate it sales persons. They Know what the customer looking for. Their Sales persons are really nice and helpfull to their customer. I really appreciate it my sales person whoever helped to get my brand new car. Im really happy with and i really liked it. More

Awsome team and helpful staff. Justin and Garrett were helpful in all the process and like to appreciate AutoNation dealership for not charginging any price up value above MSRP. Best place to shop in Nova helpful in all the process and like to appreciate AutoNation dealership for not charginging any price up value above MSRP. Best place to shop in Nova. More

Bought a Honda Pilot SUV recently. Tony from Sales had been so courteous and helpful during the entire process. been so courteous and helpful during the entire process. More

The service department staff was friendly and welcoming. The service department called me to inform me that my car service was completed. When asked a service related question, the service technician prov The service department called me to inform me that my car service was completed. When asked a service related question, the service technician provided a detail response to explain what service work was performed. Having a dealership with knowledgable working staff, makes me feel more comfortable having my car serviced. More

Not sure if I was a victim of segregation or a lack of attention to detail regarding the this AutoNation location. Made an online appointment on Monday which required the basics, you know make, model, yea attention to detail regarding the this AutoNation location. Made an online appointment on Monday which required the basics, you know make, model, year, etc....... for a used vehicle I recently purchased. The appointment confirmation was received on Wednesday for 1PM Saturday, feeling trust and confidence until my arrival. The garage door goes up and then pure chaos unfolded, customers not sure who to speak to first, techs grabbing tables and keys entering vehicle information and taking pictures for insurance purposes BUT!! the customers are still trying to figure how to check-in. As I'm walking towards my second desk to explain why I'm here I hear a lady shout "I'm new and I don't where to go or who I should talk to", but anyway at check-in it's clear that Mike is the man running the show after standing in front of him for 4 mins not knowing because there's a sign on back of the computer next to him that stated "Oscar". Finally! Mike acknowledges me, I said to him that I have a 1PM appointment that was established online for my vehicle that I just purchased and it's within the 90 full warranty coverage provided by AutoNation Hunt Valley Mercedes. Mike responded to me by saying that the used vehicle team does not work on the weekends and that they can get to my vehicle first thing Monday morning, I responded by saying "If this information was provided prior to my arrival It would have been great. Mike's response came in the form of a shoulder shrug in conjunction with sorry about that. At this point I'm perplexed, trying to understand what is really being conveyed here, they only service new vehicles on Saturdays???? the second anyone drives off the dealership's lot in a vehicle just purchased becomes used so what form of customer service practices are being implemented at this location????????????????????????? Pure waste of time, gas, and 40 miles. Maybe there's a school for only "Used vehicle" ASE certified technicians now More

Excellent customer service. The rep was courteous and professional whilst handling my appointment. Top notch professional! professional whilst handling my appointment. Top notch professional! More

Excellent Customer Service and everyone's very professional during the entire process and drop off and pickup are a breeze professional during the entire process and drop off and pickup are a breeze More

As always, Adam Kearney has been amazing to work with. He’s a great communicator and has always provided stellar customer service. He knows all the background surrounding my vehicle, gets my car in when n He’s a great communicator and has always provided stellar customer service. He knows all the background surrounding my vehicle, gets my car in when needed and ensures I’m always taken care of. He’s the reason I have continued to go to this dealership even after moving farther away. More

Quick, excellent work, which was all explained to me ahead of time. Honda fixed my emissions problem at no cost ahead of time. Honda fixed my emissions problem at no cost More

Very professional, good communication skills, friendly and did excellent job of explaining what repairs were needed and why. Reviewed the costs and time needed. I would recommend the service department fo and did excellent job of explaining what repairs were needed and why. Reviewed the costs and time needed. I would recommend the service department for the professionalism and excellent communications. More