AutoNation Honda Dulles

Excellent service experience as always. Fawad Hassan has always been my preferred service advisor. He always takes the time to go through things in detail and is able to answer any questi Fawad Hassan has always been my preferred service advisor. He always takes the time to go through things in detail and is able to answer any questions I have. More

We're repeat customers. We bought a brand new Honda Odyssey in 2014. Was such a great place that we returned to buy a brand new Honda Pilot recently. They truly care about t We bought a brand new Honda Odyssey in 2014. Was such a great place that we returned to buy a brand new Honda Pilot recently. They truly care about their customers and are committed to them by providing outstanding service. More

Just wanted to said Oscar Castro is awesome ⭐️⭐️⭐️⭐️⭐️ This dealer team, make me feel great 👍🏻 ⭐️⭐️⭐️⭐️⭐️ This dealer team, make me feel great 👍🏻 ⭐️⭐️⭐️⭐️⭐️ More

I've had excellent service at Auto Nation, especially this most recent visit. I have been especially pleased working with Alanna Baylor as my service coordinator. this most recent visit. I have been especially pleased working with Alanna Baylor as my service coordinator. More

I can say the salesman was wonderful! I love the car! I have to read the book to learn how to use everything though. When it comes to payment, that's when everything goes downhill. I h I love the car! I have to read the book to learn how to use everything though. When it comes to payment, that's when everything goes downhill. I had the worst experience. I contacted my bank to verify some of the info they were trying to tell me and the officials at the bank said NO, that's not true. Maybe it's because I was from out-of-state??? It's was horrible considering I was paying in full..... More

Exceptional Customer Services! !!! The young did a great explaining the work that was being done to my vehicle... !!! The young did a great explaining the work that was being done to my vehicle... More

Adam Kearney is awesome. He was able to resolve my issues in a timely manner. Highly recommend him. He was able to resolve my issues in a timely manner. Highly recommend him. More

Customer service is definitely not a priory for this service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 ho service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 hours. When I dropped it off Saturday at 8:15am I was told it would take all day. I informed them I needed the vehicle before 3pm as I had a function to go to and picking up my vehicle on Tuesday was not an option (because of holiday weekend). The service rep said he would try and have it done by 2pm. I called at 1:30pm and was told everyone was at lunch so I called at 2pm and the system put me in loop where I couldn’t get a hold of any live person.I gave up. Finally I called again at 4pm and left a message with a live person. I was called back at 4:15 stating my car was done, with no explanation or apologies for not getting it done sooner as promised. Had they called me and communicated the delay I would have been fine but no communication whatsoever from these people. Payment was fun because they got the total cost wrong and I had to spend time dealing with that. Overall it was a bad experience and not somewhere I would recommend to anyone. More

Saw me on time and finished early. With the coupon from the mail it ended up as a fair price too. With the coupon from the mail it ended up as a fair price too. More

Friendly and helpful staff. Good communication. Great facility, always clean and organized. Waiting area is spacious. Good communication. Great facility, always clean and organized. Waiting area is spacious. More