AutoNation Ford Memphis - Service Center

Andrew is my go to person when I have service done. He has a great sense of humor and very personable. The Ford service team is awesome. Services are competitively price, alway greeted with a smile an He has a great sense of humor and very personable. The Ford service team is awesome. Services are competitively price, alway greeted with a smile and routine service are finished in a timely fashion. More

Ashley checked my appointment and took good care of me. After battery check she checked that a replacement was in stock and calculated what it would cost before coming to tell me that I did need a replace After battery check she checked that a replacement was in stock and calculated what it would cost before coming to tell me that I did need a replacement. More

Had new van towed there for repairs and to see why it was stalling when put in gear. Couldn’t get anyone to call me back. Took 4 weeks to get in shop to even look at it. So had to rent vehicle for 5 weeks. stalling when put in gear. Couldn’t get anyone to call me back. Took 4 weeks to get in shop to even look at it. So had to rent vehicle for 5 weeks. More

The service was done in a timely manner and the advisor was great as well. was great as well. More

When purchasing a vehicle the initial service was fine, “great”..When getting the same vehicle serviced “not so great “ “great”..When getting the same vehicle serviced “not so great “ More

Great customer service,Tech are friendly and listen to understand your needs and ask anything I can help you with to let us know understand your needs and ask anything I can help you with to let us know More

The length it took to repair my car was Terrible! Conflicting explanations on more than one occasion Conflicting explanations on more than one occasion More

Stopped by AutoNation Ford for an engine light warning. Quickly determined it was due to a bad battery. I had purchased the battery from another Ford dealership in the Memphis area two years ago and my ser Quickly determined it was due to a bad battery. I had purchased the battery from another Ford dealership in the Memphis area two years ago and my service adviser, Andrew Howell informed me he was trying to get a copy of the invoice from them so he could replace it under warranty. The other dealer never responded to him. I finally was able to get a live person on the phone and they could not help me. I am amazed at the difference in customer service and speed of addressing service issues from one dealership to another. I have informed all my contacts who drive Ford's to swing by AutoNation and ask for Andrew. More

The Employees always make you feel comfortable and they seem to care about your problems. seem to care about your problems. More

Ask for Ashley Jones when you're in the service department. She's the best! Always friendly, always helpful, always on top of it all! department. She's the best! Always friendly, always helpful, always on top of it all! More