AutoNation Ford Katy

I was lied to by Felipe Venegas about parts arrival THREE times over a FIVE day period. Called to get update on my car EVERYDAY it was there and always sent to voice mail and didn't get call back till end of times over a FIVE day period. Called to get update on my car EVERYDAY it was there and always sent to voice mail and didn't get call back till end of day when Felipe proceeded to LIE to me about parts availability. Then lied to again when confronted in person at the service center claiming part just arrived and it would take a couple of hours to repair. I was then called 35 minutes later claiming car is ready. How do you finish AND charge for two hours labor after 35 minutes. DEN OF THIEVES AND LIARS! More

My truck was gone for a week, no loaner vehicle provided and issue wasn't fixed. and issue wasn't fixed. More

Great service,John Gerges was really good and honest sales person. I would recommend this dealership to everyone,no pressure sales and upfront pricing,he gave me pricing over the phone and stocked to it sales person. I would recommend this dealership to everyone,no pressure sales and upfront pricing,he gave me pricing over the phone and stocked to it,not like other dealerships that just try to get you to dealership and then change pricing by thousands of dollars. More

Elena and autonation Katy ford were great to deal with. Quick, easy, good deal on my trade, clean truck with 7 miles on it! (From the test drive lol). Great experience Quick, easy, good deal on my trade, clean truck with 7 miles on it! (From the test drive lol). Great experience More

Not overly pushy. Honest. Helpful. They know their stuff. Nick is the guy to go to. Honest. Helpful. They know their stuff. Nick is the guy to go to. More

I had been communicating with salesman Omar via phone and text for three full days about a specific Ford F-150 Lightning I was interested in purchasing. He assured me the truck was available, answered all my text for three full days about a specific Ford F-150 Lightning I was interested in purchasing. He assured me the truck was available, answered all my questions, and encouraged me to make an appointment to come in, view it, and potentially drive it home. I live in Pearland, so I drove 45 minutes each way to the dealership for the scheduled appointment. When I arrived, I was told the truck was not on the lot and hadn’t been for some time. No apology, no alternative solution offered upfront—just excuses. This felt like classic shady bait-and-switch tactics to get me in the door. It’s inexcusable to waste a customer’s time and money like this, especially after multiple confirmations. I won’t be returning or recommending this dealership to anyone. Buyers beware—verify everything independently before making the trip. More

My dealer representative was very helpful in establishing what I was looking for and working within my communicated budget. The show room was very clean and inviting. what I was looking for and working within my communicated budget. The show room was very clean and inviting. More

Best place to do business! Would highly recommend to any friend or family member no doubt! Would highly recommend to any friend or family member no doubt! More

The service was great, and the technician took care of everything. We requested and there were no issues at all.With all of the repairs. everything. We requested and there were no issues at all.With all of the repairs. More

Convenient and pleasant way to buy a new car. Fast, friendly and efficient. Highly recommend Fast, friendly and efficient. Highly recommend More