AutoNation Ford Katy

Worst dealership to buy a car from, they will seek you the car and never own up to fixing anything at their service department. They sold me a brand new truck with a bad set of tires and refuse to replace the car and never own up to fixing anything at their service department. They sold me a brand new truck with a bad set of tires and refuse to replace them. Very unprofessional rude. Customer service is beyond terrible. More

Have multiple new car perches from this location, nice and friendly over here. Andrew Mastari had me up to date with my ranger raptor order. Ask for Andrew when visiting if you would like a chill and funn and friendly over here. Andrew Mastari had me up to date with my ranger raptor order. Ask for Andrew when visiting if you would like a chill and funny visit. More

Every time I have been there, they were super fast, very professional, and it’s the only place I will ever go. There’s no one around like them. professional, and it’s the only place I will ever go. There’s no one around like them. More

Appreciate the knowledge and support of our sales person. Was helpful but not pushy. Was disappointed that it took nearly 90 minutes to find the used vehicle I was interested in. Had been transferred to a Was helpful but not pushy. Was disappointed that it took nearly 90 minutes to find the used vehicle I was interested in. Had been transferred to another location but seemed like a long time to figure it out. More

Blake was our salesman and he was very good at taking care of all of our needs. care of all of our needs. More

Very friendly and professional. I will definitely look to AutoNation Katy for my next vehicle purchase. I will definitely look to AutoNation Katy for my next vehicle purchase. More

very quick process to buy a new car and was handled with care and speed care and speed More

I was afraid of buying a truck from a car dealer. It had been a good 40 years since I even walked into a car dealership. Why? Basically, car dealers, especially used car dealers way back in the day w It had been a good 40 years since I even walked into a car dealership. Why? Basically, car dealers, especially used car dealers way back in the day were kind of unscrupulous. From the hidden problems, to the high pressure and exorbitant interest rates, let's just say I had a bad taste in my mouth that lasted a long time, I need a work truck and I wanted a Ford 350 Diesel 4X4 Super Duty Crew Cab. I had been looking for about 4 months. I looked at CarGuru, Facebook Marketplace, Auto Auctions, Craig's List, Auto Trader and all the other online areas but could not find the right truck for the right price. Through one of my online inquiries, I was contacted by a young man named Comlan Amoussou from AutoNation Ford Katy. He had an F 350 at their dealership. When I heard the word dealership, I immediately was suspect. I spoke with him and after a while my trust level opened up a bit. The subject truck checked all my boxes but I had not physically seen it yet. I asked Comlan to get me pictures of this area and that area and each and every time he complied. I think I purposely was a little hard on him to see if I could detect a bit of xx; but I could not. He simply wanted me to see this truck because he believed in it and believed it was just what I was looking for. Imagine my surprise?! So I saw the truck and drove it with him. It was perfect and the price was fair. I agreed to buy the truck. They of course wanted to provide me financing. This is quite normal. But I wanted my use my bank. This makes it a bit more complicated. Comlan introduced me to Ryan Bernard the Sales Manager and he explained the process that we needed to go through for outside financing and, once again, tried to match my Bank's interest rate. I explained I had been banking with this bank for over 25 years and I was going to use them and, to my surprise, every action after that point was to get 'er done my way. One other thing before I forget, AutoNation Katy Ford puts each used car and truck through an extremely comprehensive review and they really do it. You can ask for that review and it is readily supplied. Trust me when I say, car dealers back in the day would never do that! I have the truck and its perfect. One last note, when you walk in there are many sales persons and you cant walk 50 feet without being offered some assistance. Now, one may think that is a negative, but this place has many sales persons and you can feel the positive energy/vibes in the air. In other words, they are doing things right and it shows. Kudos to them and they have made me a life-long customer. Steve Gordon More

La atención del señor Robert Longoria fue excelente. Debo destacar que estoy manejando mi expedition después de la reparación y siente que aún sigue con el golpe o deslizamiento de la transmisión, po Debo destacar que estoy manejando mi expedition después de la reparación y siente que aún sigue con el golpe o deslizamiento de la transmisión, por lo que voy a manejarla un par de semanas más, si el problema o falla persiste la llevaré a auto nation por garantía de reparación. Gracias More

David listened to my concerns and made sure the work on my truck was done correctly. my truck was done correctly. More