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AutoNation Ford Jacksonville
Jacksonville, FL
968 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 968 reviews
January 05, 2022
Overall, a good dealership, but I've only been there twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding thei twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding their airbags. The service department was not the best at keeping me informed about the process of doing an inspection and making an appraisal of my car's value, so my estimated two hour inspection became a five hour event. I had to call three times for updates and was not notified when the car was finished. The agent who assisted me was friendly, so I'd just write this off to poor communication and the misfortune of owning a Ford longer than I should have. I've had Fords my whole life, since my Dad worked for them for 25 years, but this will be my last one. Ford, and the other two US giants have fallen behind and will never be the quality leaders they once were. More
by camerata4music
Employees Worked With
Stephanie
December 31, 2021
Randy was a great person to work with. He did everything he could to help us find a Bronco Sport for our daughter. He was courteous and kind to all of us. We would highly recommend Randy if you are purchasi he could to help us find a Bronco Sport for our daughter. He was courteous and kind to all of us. We would highly recommend Randy if you are purchasing a car at Auto Nation. More
by HopToIt
Employees Worked With
Randy Hubbard
December 30, 2021
The service experience delivered by James and his team is beyond extraordinary. They are a credit to AutoNation and they should be recognized accordingly beyond extraordinary. They are a credit to AutoNation and they should be recognized accordingly More
by Bestimage
Employees Worked With
James
December 28, 2021
If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have th selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better. More
by JaxFordOwner
Employees Worked With
Service Manager
