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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
968 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 968 reviews

March 30, 2022

Worst service ever Plus the sales team sold me the full warranty then declined the service More

by Hassan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fadil
Report | Print
Apr 03, 2022 -

AutoNation Ford Jacksonville responded

Hi Hassan, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Apr 03, 2022 -

Hassan responded

Either u refund the money i spent on warranty or u fix my car ? I regret buying a ford

March 29, 2022

Randy Hubbard was outstanding to work with. He is the reason that I purchased my vehicle from this dealership. More

by gsammet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hubbard
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Apr 02, 2022 -

AutoNation Ford Jacksonville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Apr 02, 2022 -

gsammet responded

thank you

March 28, 2022

Excellent! Enjoyed the waiting area, the opportunity to utilize the shuttle was grand. Antwan was considerate, thoughtful. Ora Bezue my service coordinator wa More

by jentlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ora
Report | Print
Apr 02, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 27, 2022

Helpful, polite & friendly. Good service! I’m from out of town on family emergency. #1 More

by Inarod23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
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Mar 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 27, 2022

Great service as usual…. been bringing vehicles here for last 10 yrs and always saty More

by jjpeltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Pfenning
Report | Print
Mar 30, 2022 -

AutoNation Ford Jacksonville responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 25, 2022

Excellent work and everyone that works there is always pleasant and professional. I have been going here for years. More

by njfwein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ora
Report | Print
Mar 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2022

Jorell Johnson assisted me in purchasing my new Ford Explorer! He was quick to respond to initial questions about the vehicle prior to scheduling an appointment. The full process was easy and smooth an More

by catesmock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorell Johnson
Report | Print
Mar 26, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jorell Johnson here at AutoNation Ford Jacksonville! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 24, 2022

I brought my Ford F150 in for service. the staff were very courteous and the waiting area was very clean and comfortable. My service was completed in a timely manor and the entire visit w More

by s.c.bauer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Mar 29, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 24, 2022

Excellent service and no pressure repair work … Stephanie is always the best to work with . More

by msolano1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Mar 29, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

March 23, 2022

The service department did a great job. Ora, my service rep, kept me informed on everything going on and was great to work with. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ora
Report | Print
Mar 26, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ora and the team here at AutoNation Ford Jacksonville! We always strive to provide personable and excellent customer service. Thank you again for the review!

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