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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
875 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 875 reviews

January 19, 2023

I reported a safety issue with my rear suspension 4 days after the purchase and I found the cause of the problem 4 weeks later and they didn’t wanted to fix it. More

by Paul A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan
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Jan 23, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Paul, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

January 16, 2023

They have great customer service in the service department. Omar was of great help when I took my vehicle for oil change. More

by valrodriguez
Recommend Dealer
Yes
Employees Worked With
Omar
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Jan 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 16, 2023

I heve nice atencionfrom Alex he always explained everything so sample nice person I'm happy whit the service More

by Alegandro fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 16, 2023

Great service and good feedback. Was satisfied with servicemen and we'll documented, with follow up calls More

by jsalazar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/C
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Jan 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

Jan 24, 2023 -

jsalazar22 responded

jsalazar22@hotmail.com

January 12, 2023

Everyone was very polite and courteous. They were very helpful! I am very pleased with my experience there! More

by Deborahcapelo72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
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Jan 18, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 12, 2023

Excellent Customer Service, support and attention to every detail. They answered every question I had and gave me answers to questions I didn’t even think about. I would highly recommend this dealership More

by Priscilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovan Acosta and Hugo Barcenas
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Jan 17, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 11, 2023

Jose was a great service advisor, he kept in touch with me and walked me through the process. More

by Jb6641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jan 18, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2023

This dealer ship has great customer service. The staff was friendly and when didn’t have an answer found a way to get it More

by ryndancey732
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ram
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Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi , our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 10, 2023

Bad Coustmer service,. be careful before you buy a vehicle from autonation ford gulf freeway ,Houston.Wound not recommend them to anyone.Bad business More

by Jluismel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mikayla ,Service advisor,Hugo Finance .Plus Brian,Mark. Wouldn’t trust them to anyone.No less recommend them.
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Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 08, 2023 -

Jluismel responded

Yes I would like to meet or a.Phone call would be better, Thank you

January 10, 2023

Jose Campuzano is our go guy for our fleet. His professionalism and work ethics highlight Auto Nation Ford great services they provide. The communication is superved. More

by mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
Report | Print
Jan 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Mark, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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