AutoNation Ford Bellevue - Service Center

Josh in the service center is the best. Knowledgeable and professional. Couldn’t ask for better service. Manages expectations and communicates. Highly recommend Knowledgeable and professional. Couldn’t ask for better service. Manages expectations and communicates. Highly recommend More

Called and made a service appointment (2 weeks in advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 m advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 min. Arrived for my appointment at 7:00am, which is when the service department opens. I checked in with no issues and again noted I would be waiting and confirmed an approx. 90 min wait time with the employee. I sat in the waiting area and started working on my laptop. a few minutes passed and another employee came over and stated they had no technicians to do an oil change. Very confused, I asked how they had no technicians for my appointment, especially at opening time when servicing vehicles starts. The employee stated that he has no time frame as to when the work could be completed as they have no technicians. That was the only explanation I received with no apology or attempt to fix the issue. The employee was confrontational and not pleasant. I forgot to get his name, hopefully he was not a manager. I will never use this dealership again. I have never had this issue dealing with the dealerships in Kent, Auburn, and Renton, but those are not "Auto Nation", which is apparently a good thing! Please train your staff at better customer service. And why are there no technicians available when the service department opens? More

Called and made a service appointment (2 weeks in advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 m advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 min. Arrived for my appointment at 7:00am, which is when the service department opens. I checked in with no issues and again noted I would be waiting and confirmed an approx. 90 min wait time with the employee. I sat in the waiting area and started working on my laptop. a few minutes passed and another employee came over and stated they had no technicians to do an oil change. Very confused, I asked how they had no technicians for my appointment, especially at opening time when servicing vehicles starts. The employee stated that he has no time frame as to when the work could be completed as they have no technicians. That was the only explanation I received with no apology or attempt to fix the issue. The employee was confrontational and not pleasant. I forgot to get his name, hopefully he was not a manager. I will never use this dealership again. I have never had this issue dealing with the dealerships in Kent, Auburn, and Renton, but those are not "Auto Nation", which is apparently a good thing! Please train your staff at better customer service. And why are there no technicians available when the service department opens? More

Great dealer attended me very well. service was great will definitely be back for many other services needed. service was great will definitely be back for many other services needed. More

every thing was GREAT. all reparses and maintenance was taken care of. i am very all reparses and maintenance was taken care of. i am very More

Nice and patient. Could considering customer needs. Fix the issues professionally and explained everything clearly! Could considering customer needs. Fix the issues professionally and explained everything clearly! More

Ford has been easy to schedule service. I feel confident in their work in the car to keep it running safely. The staff is friendly and professional. I feel confident in their work in the car to keep it running safely. The staff is friendly and professional. More

Josh was fast and efficient in checking me in and out of the appointment. After 5 years with the car, i decided to try Android Auto. Josh was helpful in explaining me how to access Android Auto and it works the appointment. After 5 years with the car, i decided to try Android Auto. Josh was helpful in explaining me how to access Android Auto and it works :-) More

Fit me in their busy schedule considering I was a day early for my scheduled visit. Misread my calendar. early for my scheduled visit. Misread my calendar. More