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AutoNation Chrysler Jeep Broadway - Service Center
Littleton, CO
453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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453 Reviews of AutoNation Chrysler Jeep Broadway - Service Center
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February 01, 2022
Buyer beware! Purchased a new vehicle here in 2019 and was a decent transaction. Since then, I have had to bring it in twice for warranty work. The first time I made an appointment and requested a loaner was a decent transaction. Since then, I have had to bring it in twice for warranty work. The first time I made an appointment and requested a loaner vehicle. When I showed up, they did not provide a loaner and we had to wait an hour for their shuttle driver to clock in. They also said they would diagnose the vehicle the same day. When I called in the afternoon, they said they didn't get to it and it would be another few days. I decided to pick my vehicle up and postpone the work since this was not communicated up front... Fast forward 1 year, I have to take the vehicle in again. Called to make an appointment, which was 3-4 weeks out and was told they no longer provide loaner vehicles, but they would offer a ride. When I go drop the vehicle off, they claim they couldn't find my appointment or details. Had to tell them everything again and was told it would be 5-10 days until they could even diagnose it. Also told me the shuttle driver didn't clock in until 10am. Very frustrating that they can't schedule and have a vehicle in within a day or two. Fast forward 10 days, called to check progress of diagnosis, and was told there were still several vehicles in front of mine.... Fast forward to day 16, my vehicle was finally being diagnosed and worked on and that it could be picked up the following day. My vehicle sat for 16 days untouched, through 3 snow storms, and the repairs did not fix the problem. I guess I should have learned my lesson the first time. Seriously consider going elsewhere where they won't just let your vehicle leave sit for 16 days and where they understand how "just in time" scheduling works. Brand Dodge across the street will have you drop your vehicle off and diagnose it the same day. And their technicians are crossed trained on all FCA/Stallantis products. Very poor service experience here. More
by Jip
Employees Worked With
Ben
February 01, 2022
Horrible customer service, worst I've ever had. There is no communication, no greeting no welcoming. Technician went through my car looking apparently for a tool that they never said I had to bring. I ask no communication, no greeting no welcoming. Technician went through my car looking apparently for a tool that they never said I had to bring. I asked to talk to the manager and manager apparently was gone for the day. They didn't even bother to reset the oil change sensor I had to do that myself. Definitely not coming back if I can find a decent place to get service done. More
by Andrea Pizano
Employees Worked With
Busby , Nick Schnelle
January 26, 2022
The service department explains what is needed on my car, checks on other possible issues, and i leave knowing they have not had me purchase anything not necessary. checks on other possible issues, and i leave knowing they have not had me purchase anything not necessary. More
by dlkaplan
Employees Worked With
Madison , Nick Schnelle
January 26, 2022
Given the current economic and health conditions that exist with employees, demand for services, etc, I was extremely impressed with Ben Johnson and the excellent customer service I received. The needed exist with employees, demand for services, etc, I was extremely impressed with Ben Johnson and the excellent customer service I received. The needed repair took longer than I would expect but, again, given the current what's going on today, it was understandable. More
by jph0413
Employees Worked With
Ben Johnson 5 stars
January 21, 2022
Another great experience at AutoNation Jeep on Broadway. In and out without any isdues. Kept me informed throughout and let me know when it was ready and all the work was explained. In and out without any isdues. Kept me informed throughout and let me know when it was ready and all the work was explained. More
by Marcelo
Employees Worked With
Brea
January 21, 2022
I had some bad experiences before at this dealer but this time, specially the service manager, provided me a rewardable service. Please try always your best to provide a better service time, specially the service manager, provided me a rewardable service. Please try always your best to provide a better service More
by good
Employees Worked With
Nick Schnelle
