AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Absolutely terrible experience. They have had my car for over 3 months and I cant get anyone from service to give me an update. No one answers the phone and the one time someone did answer, the receptionist over 3 months and I cant get anyone from service to give me an update. No one answers the phone and the one time someone did answer, the receptionist couldn't even give me the name of my service advisor. They have absolutely no regard for their customers and i am never buying a Jeep product because of this horrible experience. More

I ordered my 2022 Jeep Wrangler with Fernando Contreras he made the process so much easier he explained everything and kept me updated along the way. He is so easy to reach and was GREAT help! Everyone in he made the process so much easier he explained everything and kept me updated along the way. He is so easy to reach and was GREAT help! Everyone in the dealer is nice but make sure to go with Fernando Contreras when getting your next vehicle! More

It was a very good experience. Great sense of customer service from the moment you enter. The receptionist, whose name I missed, was very welcoming. Mr Jose Rojas,, who was our Sales Associate was very h service from the moment you enter. The receptionist, whose name I missed, was very welcoming. Mr Jose Rojas,, who was our Sales Associate was very helpful and kind at all times of the process. He guided us very politely through the lease process. Mr Luis Durant's finance explanations were very clear and thorough. We are very satisfied with everybody's assistance. So far the vehicle is working well and we hope it will in the future. More

Dexter was a great Sales person. He was helpful and no high pressure. He made the process very easy. I was in and out in two hours and drove home with a new Jeep Gladiator. The finance person (forgot his high pressure. He made the process very easy. I was in and out in two hours and drove home with a new Jeep Gladiator. The finance person (forgot his name) was very helpful and made the financing process easy and stress-frew More

Took my car in on Jan 3 2022 for an oil change and for them to check transmission because transmission jerks going into second gear. Of course they did not find anything,(which every dealer says if there them to check transmission because transmission jerks going into second gear. Of course they did not find anything,(which every dealer says if there isn't a code showing) but returned my car on Jan 27 2022. So it took them approximately 4 weeks to do nothing and tell me they couldn't find anything. Bad customer service! More

Easy to schedule an appointment. The service was great, the car was ready in less than a hour. the car was ready in less than a hour. More

Nice ,beautiful,espectacular las personas que trabajan día a día le dan el frente y le resuelven las inquietudes a nosotros los clientes. día a día le dan el frente y le resuelven las inquietudes a nosotros los clientes. More

professional, educated, diligent, discreet, wonderful, concise, specific, entertaining, good, hygienic, responsible, friendly, conciliatory, fair, reliable. concise, specific, entertaining, good, hygienic, responsible, friendly, conciliatory, fair, reliable. More

Horrible service at the service department. Made an appointment for 8:30am to check out engine light - code was for a malfunctioning oil pressure sensor. For my car, the standard time to complete the r appointment for 8:30am to check out engine light - code was for a malfunctioning oil pressure sensor. For my car, the standard time to complete the repair is 2 hours. Throw in another hour for diagnosis (which I already provided, but got to let them do their own)...a total of 3 hours. At the end of the 2nd day of not hearing from them, spent about an hour trying to get in touch with them...emails, texts, phone calls. Got hung up on 3 times, transfered to a voice mail that was full and not taking any more messages, and then waiting on hold for 30 minutes, I finally got the information at 6:30pm (they close at 7) that the repair was finished. Too late to get there and pick it up. This is the 3rd service there and each time it is something like this...work is good but the customer service aspect is horrible. At my work, if I treated customers or other people like this, I would be fired instantly. More

I purchased a 2020 Jeep Gladiator in November 2021 and shipped it to the Virgin Islands. The Jeep has less than 1,000 miles and it had to go straight to the dealership here. It came with the engine ligh shipped it to the Virgin Islands. The Jeep has less than 1,000 miles and it had to go straight to the dealership here. It came with the engine light on and I'm still waiting to drive it. The first salesman was uninterested in the sale and was charging 2,000.00 more than I purchased it for. We went back the following day and met Stan Morton. He was excellent in making sure the purchase and shipping went smoothly. I called Stan when I picked the truck up from the dock and stated that the engine light was on. He stated it wasn't on when it was shipped. The truck shut down while driving and I drove it straight to the dealership. I'm still waiting for a part. It's a bummer to have bought a vehicle and can't drive it. More