AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Although buying a car can be frustrating, but at AutoNation Chrysler Dodge Jeep Ram North Richland Hills it was fast and easy. The only complaint I do have. Why make an appointment appointment to ge AutoNation Chrysler Dodge Jeep Ram North Richland Hills it was fast and easy. The only complaint I do have. Why make an appointment appointment to get an oil change. If it’s going to take over three hour or more to get an oil change. . . It feels like your buying the car all over again. More

I visited the AutoNation service center for an ignition issue. Unfortunately, my experience was quite disappointing. Despite my insistence that the problem wasn't related to the battery, they kept insistin issue. Unfortunately, my experience was quite disappointing. Despite my insistence that the problem wasn't related to the battery, they kept insisting that it was and never provided any concrete test results to support their claims. They even refused to proceed unless I changed the batteries. Even after following their advice and changing the batteries, the problem persisted. What was even more frustrating was the lack of responsiveness from the service manager and the head manager, who did not return my calls. I regret to say that based on my experience, I strongly advise against taking your Jeep to this dealership. I am at another dealership and I'm currently awaiting a diagnostic assessment. Where they stated Iv should have been given a print out for battery testing to prove I need battery replacement. Also they stated had nothing to do with batteries. More then disappointed with auto nation I feel lied too More

Got an SUV with the regular 90 days warranty days on it. 7 days later check engine light comes on. I bring it back they say, warranty does not cover whatever is causing the light. "Return the car and pick a 7 days later check engine light comes on. I bring it back they say, warranty does not cover whatever is causing the light. "Return the car and pick another," they say. I pick another out of state and now they want to fix it. I have spent the last three weeks coming forth and back, and calling to get this resolved. Now, they have agreed to fix the issue at no cost to me. First time buying from AutoNation, it has left a sour taste in my mouth. No one should have to go through what I've gone through in the last few weeks. It feels like I bought a car on Facebook marketplace. I just want to be done with this ordeal. More

Autonation CDJR North Richland Hills exceeded my expectations when it came to purchasing a vehicle. They worked with me, were open and honest about everything, and very friendly. There was something expectations when it came to purchasing a vehicle. They worked with me, were open and honest about everything, and very friendly. There was something unexpected that happened, but during the entire process they kept me informed, accommodated, and happy. I would recommend this dealership to anyone! They have a great selection and even better staff. More

Phillipe took great care of me and clearly explained the necessary items that needed immediate attention. necessary items that needed immediate attention. More

Anthony provided great service during this visit. Awesome customer service, made sure all of my concerns were addressed. Awesome customer service, made sure all of my concerns were addressed. More

routine service visit took > 2 hrs. Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon comple Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon completion service rep had difficulty finding my invoice, once found and completed he was unable to provide a copy for my records or tell me where my vehicle was except the general are it might be in. When I located the vehicle there was no window sticker and the system had not been reset. that issue was resolved, after another visit to the service area, where I was still unable to acquire a copy of my invoice but was told could e mail it which I have yet to receive. The window sticker was sloppily handwritten with only milage without removing the old sticker. The video review is GREAT.! everyone very nice but the system seems to need some refinement. will most likely give it another chance as my experience was much better than the closer dealership to my home. More

Great communication and quick service every time. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. More

It's a good dealership the sales people are very nice and helpful and have a variety of vehicles. helpful and have a variety of vehicles. More