AutoNation Chrysler Dodge Jeep Ram North Phoenix

I went on line to set up an appointment. There was one the following afternoon. So I grabbed that one. When I showed up and went through through the service issues, the manager asked me i There was one the following afternoon. So I grabbed that one. When I showed up and went through through the service issues, the manager asked me if they had told me it may be a while? Who? I signed up for an appointment on line. I only got a confirmation. As it turned out - my car sat at the dealer for SEVEN days before they even looked at it! After calling twice - they finally STARTED to work on it on Day 8!!!! I could understand if I just randomly walked in with my car. But if you allow me to set an appointment you need to have the resources to service my car in a timely manner. Worse case someone should have called me back as soon as I set the appointment online and advise me that their turn around times were over a week! More

The dealer was Very helpful and friendly. The guys were responsive to the needs of fixing the problems of my vehicle. The guys were responsive to the needs of fixing the problems of my vehicle. More

I have a 2919 dodge 1500 longhorn with only 15300 miles on it. I got up the other morning and went to start the vehicle and it was dead. My husband finally was able to get the vehicle started and at that on it. I got up the other morning and went to start the vehicle and it was dead. My husband finally was able to get the vehicle started and at that time we noticed that the check engine light was on so we headed to the nearest dealership which was AutoNations. Upon arrival you could tell they were irritated that we had arrived without an appointment and for that they had us wait in our vehicle for 20 minutes in the drive till they finally sent over a service advisor. Upon letting the advisor know of our problem we asked for an oil change and tire rotation be done in addition to the warranty work and we were informed it would be the following day before we would get my vehicle back. This I understood due to not having an appointment but also did not have a choice due to the vehicle not starting. The vehicle is still under the factory warranty so we wanted to make sure that the issues were addressed by a dodge dealership. The next day we had not heard from them so we called to check on the status of the repairs at 3:00 pm and were informed that the vehicle had not been looked at. We had a very long conversation and made two calls for the service manager and never received a call back from him and were told that he was unavailable. Their lack of communication and the fact that they could care less if the product they sell is also serviced by them is pathetic. We were actually told to come pick it up and take it elsewhere rather than try and come up with a solution for me to be able to get to work since they did not deliver on the repairs. Beware of this dealership as there is no customer service and I would never be able to tell a friend or family what a great experience this dealership provides. They don’t care and they let you know your business to them is not important. More

The dealership is great. The website booking is a problem. I can never get my service adviser. The website booking is a problem. I can never get my service adviser. More

I’m and out. Mario make sure everything was done to my satisfaction. Great team fast arrival time. Mario make sure everything was done to my satisfaction. Great team fast arrival time. More

great service writer blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

Really poor experience and cannot get the service manager to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that t to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that the rear driver side tire was registering low @ 28 lbs when I started the truck and that I wanted them to check the tire for damage that would need repair. I arrived @ 7:30 and was given an estimate of 8:15 for completion as I was waiting it was finished at 9:30 or so I thought. They actually failed to do the tire rotation and also never checked the tire for damage. As I was now running late I got in and started driving and the TPMS warning came on low tire pressure. I called the service advisor and he said oh the tech said he couldn't find the wheel lock key so he didn't do the rotation. The key was in the truck! no one ever mentioned it or asked if I had the key they just didn't do the work. Remember it took 2 hours to do an oil change and cabin filter change. I asked the advisor to have the service mgr call me and I have not heard from anyone. I have contacted Chrysler customer care as I took the truck to Discount Tire to have it checked and there was a nail in the tread and since I tow an RV trailer is a serious safety concern. I plan on contacting the dealership general manager next to see if the indifference toward customers is pervasive and comes from the leadership. More

The trip from Gilbert was worth it! Each of the members of the staff I encountered were so friendly and helpful. It was the best car purchase I have ever had! Each of the members of the staff I encountered were so friendly and helpful. It was the best car purchase I have ever had! More

It was easy to schedule online, service advisor Carl Ross was easy to work with and answered all my questions. was easy to work with and answered all my questions. More

Charlie was awesome to deal with! It was the easiest transaction I’ve ever done! It was the easiest transaction I’ve ever done! More