AutoNation Chrysler Dodge Jeep Ram North Phoenix

Over email management confirmed my deal with all of my information only for it to change when I got there. Not to mention the vehicle was not ready or there. I was in a loaner for five days. I was lied to information only for it to change when I got there. Not to mention the vehicle was not ready or there. I was in a loaner for five days. I was lied to repeatedly. They sold me a new vehicle that has problems. More

I don’t usually write reviews, but what I experienced with AutoNation North Phoenix needs to be shared. Found my dream car online and went in on March 19th to finalize everything. Before signing, I ma with AutoNation North Phoenix needs to be shared. Found my dream car online and went in on March 19th to finalize everything. Before signing, I made sure to ask all the right questions, and was assured multiple times that the deal and financing were 100% solid. Based on that, I moved forward, even accepting add-ons we didn’t agree with because we trusted what we were being told. Almost two weeks later, with zero communication from the dealership, I found out through credit alerts, not them, that financing was being rerun. Only after I reached out did they admit the deal had fallen through. That is not a small mistake, that is a complete breakdown in communication and accountability. During that time, because I was told everything was finalized, we spent $700 out of pocket to install window tint on what we believed was my vehicle. They have refused to reimburse it. On top of that, the finance experience was unprofessional and dismissive, and they even threw away my license plate without offering any real help to replace it when the deal had to be unwound. To be fair, Cici in sales did what she could and was the only person who showed professionalism. Everyone else failed at the most basic level of communication and customer care. As someone who runs a business, I understand mistakes happen. What matters is how you handle them. This dealership took no ownership and made no effort to make things right. If you’re thinking about buying from AutoNation North Phoenix, protect yourself. Get everything in writing and do not rely on verbal assurances. This experience cost us time, money, and trust. More

Sales person was very helpful and accommodating. I’m very persistent. I’m not a bad experience. I’m very persistent. I’m not a bad experience. More

Good customer service, was really patient with me and helped me find the right vehicle. helped me find the right vehicle. More

I think the management of the service dept is solid but they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to ar they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to arrive. During that time there wasn't a lot of communication about the ETA and even after the 1st advisor left, no one called or reached out. I will say that once I spoke to a manager the process went smoother but not faster. I know they are at the whim of MOPAR but 2 months felt like a long time. When there was another delay in the last week of the wait for the part, they did find an alternative source for one that they could get sooner. This was appreciated. They actual replacement service was quick and the part is functioning well. More

Overall buying experience was very good, but prep service for vehicle turnover was very bad, horrible actually. Dirtiest new vehichle Ice ever purchased. Nothing was cleaned well, not vacuumed, underside for vehicle turnover was very bad, horrible actually. Dirtiest new vehichle Ice ever purchased. Nothing was cleaned well, not vacuumed, underside still muddy, windows dirty, mirrors inside and out dirtyand truck was filthy, shame since it was supposed to be brand new. More

The salesman was great. He gave me a good price. My trade was close to what I expected. He gave me a good price. My trade was close to what I expected. More

Auto Nation has been good to us. We’ve been buying vehicles from this dealer. We’ve been buying vehicles from this dealer. More

Ramil was great to work with, and the rest of the sales team made the truck purchase smooth. team made the truck purchase smooth. More

This is the 4th vehicle I have bought here. Always the best prices. They always take care of me! Always the best prices. They always take care of me! More