AutoNation Chrysler Dodge Jeep Ram Katy

I had two recalls on my vehicle and service airbag light on. Dropped off my vehicle on Tuesday and work was completed on Saturday. Diego was my point of contact. He is very nice, honest and kept me up to da on. Dropped off my vehicle on Tuesday and work was completed on Saturday. Diego was my point of contact. He is very nice, honest and kept me up to date with the status of vehicle. Overall very positive experience. More

I had a great experience with a professional, helpful and friendly service. I’ll definitely return next time. friendly service. I’ll definitely return next time. More

Jessica Garcia was my sales rep. She was extremely patient and helped me find the exact truck I wanted. She was extremely patient and helped me find the exact truck I wanted. More

Turn around timing is good. Anthony was my advisor. He was very helpful to me Anthony was my advisor. He was very helpful to me More

Excellent, professional, good interaction customer. Excellent, professional, good interaction customer Excellent, professional, good interaction customer Excellent, professional, good interaction customer Excellent, professional, good interaction customer More

Great Dealership with great service! Everyone at the dealership made purchasing a vehicle seem easy. Everyone at the dealership made purchasing a vehicle seem easy. More

We Purchased a Ram 1500 from this dealership on March 20, 2023. My stepson drove off with the vehicle, we came back the next day and the dealership renegged on the deal that was agreed to. Hassle #1, after 2023. My stepson drove off with the vehicle, we came back the next day and the dealership renegged on the deal that was agreed to. Hassle #1, after several escalations and speaking to several managers it was resolved and they re-sold the vehicle to us. We handled the financing on April 1st, and my step son needed 3 more trips to the dealership to get temporary tags as the ones on the vehicle expired, Hassle #4, 5, 6, We Made about 15 more calls over the next 4 months to get our NJ Plates after the temporary tags expired for a 2nd 3rd and 4th time. This is also complicated by the fact that when we call the main number of the dealership the person answering the phone never connects us with the last person that was handling us. In addition the finance manager and the salesman are no longer their and each time we called we have to go through this elaborate explanation why 4 months later we don't have plates. I've made 5 car payments and the vehicle now has 9,000 miles and we don't have plates. Oh, also we came to the dealership twice to get temporary plates and even though we were promised tags that person that promised them wasn't there to provide them. My stepson's apartment is downtown Houston 45 minutes away from Katy. What a hassle. Some time in late may the dealership requested that I be added to my wifes insurance as a requirement of the bank financer. Which was asked answered and performed the same day and the insurance card was forwarded, that day. Ive tried reaching out to the general manager to remedy this even calling corporate Autonation, that is useless and only succeeded in getting everyone upset. Its 4 months to the date that we purchased the vehicle, our 4th temporary tags have expired and I have to resort to memorializing this experience So In closing, I can't provide a rating of this dealership low enough that would explain the level of frustration false promises, lies and inappropriate delays associated with the simple transaction of purchasing a vehicle and getting out of state plate in the state it needed to be registered in. I can only advise the potential buyer to stay far away from this dealership. In my lifetime I have purchased about 15 cars and this transaction continues to be the longest, most difficult, and the most hassles of any. If I would grade them I would give the a F-. Oh After hearing all this, when I asked the new financing manager for the name of the general manager, she would not provide his last name. Its 4 months to the day we purchased the vehicle, the temp dealer plates have expired. I would appreciate a call back from Corporate to discuss this in detail. Irate and frustrated and forced to resort to writing this review in Dealer Rater. Jeffrey Burger More

Jessica the sales rep was very kind and easy to work with. She was patient and did all she could to help me find the exact truck I wanted. with. She was patient and did all she could to help me find the exact truck I wanted. More

After purchasing my Gladiator from Gerardo (Sales) and Melanie (Finance) some issues I’ve encountered was the buyer tag (for my plates) showed gray as the major color, when the vehicle is firecracker red, Melanie (Finance) some issues I’ve encountered was the buyer tag (for my plates) showed gray as the major color, when the vehicle is firecracker red, bed-liner needed to be sprayed, and my trade-in took very long to get paid off. Autonation’s finance team corrected the tag, the bed-liner was sprayed on a few days ago. However the newest issue is that my gap coverage is missing. I was told via text by Melanie the $1200 warranty would be canceled and gap would be provided to me at $1200. I called Safeguard yesterday to find that they never received the contract. I then texted Melanie’s of Finance on July 18th (she had been ignoring me since end of June) who claimed I should just get gap via my insurance. I then demanded to know what happened to my $1200 and then she explained I would need to fill out a cancellation form and wait 6-8 weeks. I’m livid. Her manager Phyllis has not reached out to me and this becoming a true mess. More

My service advisor Derrick made this experience stress free. My 2021 Dodge Durango had a recall and AutoNation took care of everything. The recommended services on my jeep were completed with ease. Derric free. My 2021 Dodge Durango had a recall and AutoNation took care of everything. The recommended services on my jeep were completed with ease. Derrick updated us every step of the way and even had our vehicle washed and ready as promised. This is our new service center now that we live in Texas and I’m so excited for this new relationship. More