AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

I went to service center, the waiting time was more than 20 mins with appointment. There is no one came to talk to me. I was waiting in the line. Later, I gave my car for service. Promised pickup time was 4 20 mins with appointment. There is no one came to talk to me. I was waiting in the line. Later, I gave my car for service. Promised pickup time was 4pm. But, I didn't got any call or text regarding the update. I walked to the center from my office in Bellevue downtown to their center. They said sorry we missed to update and car won't be ready until the next day. I own car for like 15 years now, I never gave my car for more than a day for service. The next day, I picked up the car. I asked them to fix just one thing during the service. After a week, I found that they didn't fixed that. I have to take the car back again. Good thing is that they covered the Lyft ride back & forth home. But, it was still hard to drop & pickup my kids from school without car. Not to mention, my car buying experience was also bad here. More

Repaired my vehicle perfectly but my service rep has zero customer service skills. When I called later to get an update it was as if I was talking to a computer. Same way when I picked up my car. Not ev zero customer service skills. When I called later to get an update it was as if I was talking to a computer. Same way when I picked up my car. Not even a thank you. Is good customer service skills so difficult? That is what you remember the most. At least make a good first impression. More

On time, On Budget - Professonial Staff. Brennan did a good job and was great at communicating Brennan did a good job and was great at communicating More

Extremely difficult to get through to service center by phone. After two months of waiting for warranty parts that never came (probably not the dealer's fault) we retrieved our vehicle. Whoever drove it mu phone. After two months of waiting for warranty parts that never came (probably not the dealer's fault) we retrieved our vehicle. Whoever drove it must have driven it like a crazy person, because items had gone flying around in the back of the vehicle. When we took it in the tank was full; when we picked it up the tank was so empty we barely made it to the nearest gas station. We suspect the gas was siphoned while parked on the lot -- not the dealer's fault, but beware, and lock your gas cap if you can. More

DON'T DO IT. I purchased a vehicle from this dealership in 2018. Initially, their customer service was ok. It has since gone down hill in a huge way. To service a I purchased a vehicle from this dealership in 2018. Initially, their customer service was ok. It has since gone down hill in a huge way. To service a "don't drive" recall, I recently went through the worst of it. Making the service appointment, or getting a single person to answer the phone, EVER, at this dealership is IMPOSSIBLE. I literally think I wasted 40 hours of hold time, and some of that was while waiting for corporate to be on hold with the dealership! If you love voicemail loops, then this is your dealership. I honestly don't know how they operate. (When I finally got in, my service technician was great. The service was fine.) More

Overall experience has been solid. Bought my truck a few months ago. Got service done for the first time since the purchase. I had a scheduled appointment for a standard oil change Bought my truck a few months ago. Got service done for the first time since the purchase. I had a scheduled appointment for a standard oil change and tire rotation. Took almost 2 hours to complete. I was told 1hr to an hour fifteen. I was fortunate enough to have the time. With a scheduled appointment, I’d expect that window to be hit more closely. All else was satisfactory. More

Even before I arrived, the service was exceptional. The timely emails reminding me of necessary services were helpful. Check-in was a breeze, it took just a few minutes, and they even scheduled a Lyft The timely emails reminding me of necessary services were helpful. Check-in was a breeze, it took just a few minutes, and they even scheduled a Lyft back to my house. That was a nice touch. Picking up the truck was equally smooth, even the manager chatted with me. A friendly bunch that know what they're doing. Highly recommend. More

My advisor, Rodney was helpful and efficient. I got my camper van taken care of with a ride home and back! Great service! Keep it up! The only comment I have, is there should be a sign or arrow I got my camper van taken care of with a ride home and back! Great service! Keep it up! The only comment I have, is there should be a sign or arrow to check in. It feels super awkward to walk into the garage to go to the desk. More

I have an older car and it has been very difficult to find dealerships or other mechanic shops to work on my car. Fortunately, for me you all were willing to service my car. I have a Chrysler PT Cruiser find dealerships or other mechanic shops to work on my car. Fortunately, for me you all were willing to service my car. I have a Chrysler PT Cruiser and from what I understand it it hard to get parts for this particular car because they are no longer being made. Chris R worked on my car and I am so thankful. I am happy to be on the road again. He was very patient and explained everything that was being done. Great job Chris R More

Staff are very friendly when I arrived. I sat around for over an hour for my oil change. I was very pleased . I sat around for over an hour for my oil change. I was very pleased . More