AutoNation Chrysler Dodge Jeep Ram Bellevue

Very disappointed in no car wash tickets. Also in cost of replacement of burned out bulb in rear tail light, must buy a whole unit? Also I sat in car in front of Express service for long time Also in cost of replacement of burned out bulb in rear tail light, must buy a whole unit? Also I sat in car in front of Express service for long time. The practice used to be the attendant would come out check us in. Now the attendant just ignored me. More

Staff are exceptional, in particular the gentleman that greeted us and booked us in for our service. greeted us and booked us in for our service. More

Service was friendly, on time and thorough. Overall a very laid back experience. The service tech even called me a Lyft to take me home while my car was being serviced. Overall a very laid back experience. The service tech even called me a Lyft to take me home while my car was being serviced. More

I’ve had a very interesting experience with this Chrysler AutoNation dealership. And by “interesting” I mean “very bad.” Here’s the short version: I took my car in for servicing; the customer service was te AutoNation dealership. And by “interesting” I mean “very bad.” Here’s the short version: I took my car in for servicing; the customer service was terrible, but the technician was good; I complained to the dealership and left phone messages; the dealership ghosted me. Although of course I’ve heard about ghosting in the online dating world, I had no idea that car dealerships did it to customers. I’ve been discussing my experience with friends, neighbors, and relatives. I’ve heard about many other negative experiences people have had with car dealerships, including the following: they treat customers rudely and dismissively; they may or may not call back; they do in fact ghost customers. So this Chrysler AutoNation dealership is not unique in terms of its shoddy customer service. But why would this, or any other car dealership, act this way? Because they can, at least right now. But of course a business model based on alienating customers is not sustainable over the long term, especially as online disruptors siphon off dissatisfied customers from existing dealerships. I confess to a certain amount of nostalgia: I remember when this Chrysler AutoNation dealership valued customer service and returned phone calls. I’ve been a customer at this dealership for many years, and I thought that mattered. Well, it doesn’t appear to, as I learned from my experience. While I’m not happy, at least I’m wiser. As bad as this experience was, it was also educational. Another family member and I are in the market for new cars, and we now know to avoid this dealership. More

Shawn B. was and is awesome to work with. Will refer to him in the future! was and is awesome to work with. Will refer to him in the future! More

Slow service, car was returned full of grease on the doors, steering wheel, glove box. doors, steering wheel, glove box. More

Great service from the time I called to inquire about a vehicle to the time I walked out with the vehicle I wanted, sales and service Made whole Process easy and fast vehicle to the time I walked out with the vehicle I wanted, sales and service Made whole Process easy and fast More

Star reach out and answer my concerns about the scratches found on the vehicle with plan to have it repaired. She set its repair in a timely fashion, provided me with a loaner, and was able to obtain some t found on the vehicle with plan to have it repaired. She set its repair in a timely fashion, provided me with a loaner, and was able to obtain some touch up paint for me. Ivan had a no pressure approach, showed me the car, including a test drive. Both individuals were friendly, available when I arrived - no waiting, had a no pressure approach, were honest, stood behind their words. Ivan wonderfully brought the vehicle out to my house saving me another trip back to the dealership. He worked around my schedule to have the car to my home when I was there. Thank you More

Don’t invest your time if you are trying to buy a vehicle from a remote location. Contacted Tyler regarding a vehicle they had for sale and after numerous emails he responded 5 days later when the vehicle w from a remote location. Contacted Tyler regarding a vehicle they had for sale and after numerous emails he responded 5 days later when the vehicle was already sold asking if there was anyway he could assist me. More

Cordial and within 20 minutes of the proposed schedule, satisfied with results. Reviewed call back recall notice and scheduled fix. satisfied with results. Reviewed call back recall notice and scheduled fix. More