AutoNation Chevrolet West Austin

Patrick L. was great! As I said in my google review, I come from a family who worked in the auto industry in Michigan and a brother who sold cars at Graff Chevr was great! As I said in my google review, I come from a family who worked in the auto industry in Michigan and a brother who sold cars at Graff Chevrolet, so I have a good understanding how the car business works. Patrick not only heard me but listened to me, and although the first option wasn’t feasible, he worked until I was satisfied. And that’s the point, the customer isn’t always right, but they should leave satisfied. I spent most of my early career in management retail and I know customer service! Patrick is the example of thorough, determined, and stellar customer service. A big shout out to Carlo for keeping me close to my car payment goals, LOL. More

I have always been satisfied with the friendly, personal, and professional service that I receive from the sales staff at Autonation Chevrolet Dealership. I will look forward to my next automobile purschase and professional service that I receive from the sales staff at Autonation Chevrolet Dealership. I will look forward to my next automobile purschase from this dealership. More

Good experience. Best price by far. Salesman wa good.Finance lady knew he stuff. Thanks Best price by far. Salesman wa good.Finance lady knew he stuff. Thanks More

The staff is very friendly and knowledgeable about each of their vehicles. The sales staff were very attentive throughout the process. of their vehicles. The sales staff were very attentive throughout the process. More

I came in for an oil change and other services but on the Video review the tech said he had my air pressure at 35psi. When I got my vehicle back my air pressure was at 38 psi. Video review the tech said he had my air pressure at 35psi. When I got my vehicle back my air pressure was at 38 psi. More

Great friendly service Sami listen for what I was asking for he wasn’t pushy. for he wasn’t pushy. More

Salesman was great, informative and patient. He helped me make an informed decision and was happy to test drive each car I was interested in to make sure I was happy with my choice. He helped me make an informed decision and was happy to test drive each car I was interested in to make sure I was happy with my choice. More

AutoNation takes care dealer sleaze to a new level. I found a truck online and called to ask if the posted price was the final price out the door (plus TTL). I was assured that the price was real. Wh I found a truck online and called to ask if the posted price was the final price out the door (plus TTL). I was assured that the price was real. When we got to the dealership, the offer they brought out was $8,000 higher, included several additional charges, and a 10.99% interest rate. When I asked about the interest rate, they said they would need to run a credit check to get a better rate. Isn't that just a routine part of the process?From there, the "no haggle" approach turned into two hours of haggling just to get back near to the price they promised was the price. In the end, I paid $1,500 for paint and interior protection and $500 for window tint that I did not want. I doubt that they actually added any protection to the paint or interior, because they absolutely did not tint the windows. I was tired, frustrated, and not paying attention, so I did not notice that they added $1,000 to the agreed upon price in the contract. So in the end, they basically screwed me out of $3,000. Several times during the process, we started to just walk out. In the end, we got a pretty good deal on the truck even after getting screwed out of $3,000. I will NEVER go back again. It is worth a little extra to deal with a dealership that actually has some integrity. More

Great service and affordable. My Service Advisor was Oris Winn and he was wonderful and made sure my vehicle was taken care of. My Service Advisor was Oris Winn and he was wonderful and made sure my vehicle was taken care of. More

I brought my truck into AutoNation Chevrolet West Austin (11400 Research Blvd) for a tune-up and oil change. I arrived about 10 minutes early for my online appointment and was greeted by Bradley Burt, my se (11400 Research Blvd) for a tune-up and oil change. I arrived about 10 minutes early for my online appointment and was greeted by Bradley Burt, my service representative. I just moved to Austin a couple weeks ago, so I was hoping to find a reliable shop and service advisor to take care of my truck long-term. My truck’s about to hit 95,000 miles, and Bradley suggested a fairly extensive service list in the $1,500 range. I had to scale it back since I’d just had a big round of repairs done before my cross-country move. They didn’t have those records on hand, but I made sure to explain that, and I’m glad I did, because after checking later, I realized several items would have been unnecessary duplicates. I waited roughly four hours in the lounge (until around noon) for an oil change, tire rotation, and inspection before needing a ride home for afternoon work meetings. Not long after I got home, I got a text that the truck was ready for pickup. The pricing felt fair for the work done, but it’s worth noting they don’t include a complimentary wash or vacuum like some other Chevy service centers. Overall, I’d give the experience 3 out of 5 stars, no frills, the work got done, but there’s definitely room for a bit more communication and efficiency. More