AutoNation Chevrolet North Richland Hills

I was in and out with my 2 year old within a couple of hours, with no hassle of prices, and was given a good amount for my trade in. hours, with no hassle of prices, and was given a good amount for my trade in. More

I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger s warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do. More

One if the most disgusting experiences of my life. Watched three couples walk out as I sat there. Could have bought in cash easily, but the price they offer for my trade-in was a complete insult. Will Watched three couples walk out as I sat there. Could have bought in cash easily, but the price they offer for my trade-in was a complete insult. Will warn everyone I know. More

I had a negative experience with the used salesmen at Bankston. I was looking at a newer truck they had on their used lot. Talking with the sales guys, I learned that they had taken the truck in the ni Bankston. I was looking at a newer truck they had on their used lot. Talking with the sales guys, I learned that they had taken the truck in the night before on trade. They told me they didn’t actually have it in their system yet so they could tell me the price. I test drove the truck and came back the next day to talk numbers. The sales guy gave me the workup sheet. On it, they listed a dealer add on of 400.00 for window tinting…on a used vehicle…that they didn’t even yet have in inventory. I called the salesman out on it. I told him you expect me to believe that you received this truck night before last and didn’t have time to put it in inventory but somehow had time to tint the windows. I know for a fact that the trim package included window tinting. He said its standard procedure. I also noticed their documenting fee was in the ballpark of 350.00. They basically wanted to gig me for an extra 750.00 in hidden fees. They also were not interested in negotiating any money off the truck. I ran out of this dealership. I went next door and bought a totally loaded out F150 for 10,000 less with no hidden fees and the documenting fee was in line with the rest of the industry. I guess all the construction must not be hurting their business. More

Myself and a friend stopped by this dealership as I was looking for a new truck. We were met by a salesman in the used car lot. I told him what I was looking for and my price range. He said he could do looking for a new truck. We were met by a salesman in the used car lot. I told him what I was looking for and my price range. He said he could do that and that all I needed to do was pick out a color. To be honest, I think he just heard my price range and didn't listen to my list of wants. We went to his "office" without seeing any vehicles and he proceeded to tell us about how the guy in the next cubicle could work a deal and get me in at my range. We basically sat around waiting for this other salesman. My salesman then proceeded to tell me how I didn't really want everything I was asking for (leather, bose stereo, etc.). I told him I wanted to upgrade and that these luxuries were important to me. He stated those items were overpriced from the dealer and that I would be better off getting them installed after market. He stated that what I really wanted was a Texas Edition with chrome and 20" wheels. He stated that I needed to be thinking about down the road and what would be important when I went to sell the vehicle. Again, I told him that these were the features I was looking for in my new truck. I informed him that I had been looking at ltz models and he stated that I needed to give up some of my wants. He then proceeded to tell me how there were slick salesman over in the new car department and that if I went and talked to them they would just confuse me and rip me off. He insisted that I needed to talk to the other used car salesman to get the financing complete. The problem was that the other guy was still working on a sale and obviously wasn't going to be finished anytime soon. I asked if I could look at the models he was describing so that I could determine if this was something that I would be willing to work with. He responded by stating "you aren't hearing what I'm telling you, young lady." Written words can't describe the condescending tone used. He again told me I wasn't going to get the amenities I was looking for. I replied that I understood what he was saying, but if we were going to wait around on the other salesman to be available, I would like to at least see what truck he was talking about so that we weren't just sitting around wasting time. He refused to show me any trucks and stated "well all I'm going to do is point you over to the new sales department." Highly insulted, we left and have no intention of ever buying a vehicle from this dealership. I don't think I've ever been treated this way in my entire life. Both myself and my friend (female) were upset with how we were treated. I can't help but believe that I received this kind of treatment because I'm female. More

Well my wife had a major problem with her transmission causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service rep. Keep in mind this is a potentially large job that I would assume would be profitable for them. We never got a call back. I promptly called Classic Chevrolet in grapevine and got ahold of a service rep immediately and they were helpful and called to arrange towing. If Bankston was this bad at trying to respond to get my business, I can't imagine what it would have been like once they had my vehicle. More

Ernesto met me on the lot, and based upon my needs, he made a recommendation of a pre-owned vehicle that he thought just might meet those needs. He was absolutely correct, and the vehicle that he suggeste made a recommendation of a pre-owned vehicle that he thought just might meet those needs. He was absolutely correct, and the vehicle that he suggested exceeded my expectations. Negotiations went quick, and in minutes really, we struck a deal. I was paying cash for the vehicle and must say the slow and slightly disappointing part of the transaction was that it too long for a finance person to see me in order for me to sign all the papers that are required, even though it was a cash deal. The finance guy (don't recall his name) was none too friendly, but just went through the motions of what he needed to do. With that said, I based my 5 star rating solely on my positive experience with Ernesto. Ernesto even followed me to my house so that I would not have to go back to the dealership for my other car. So, 5 stars to Ernesto and his efforts, and an average 3 stars I would say for the finance guy, whoever he was. More

Bought used vehicle lasted 2 weeks before needing repairs and even had a carfax report for it. Wife called and spoke to management who was extremely rude to her, just a bunch of crooked wanting to make a sal and even had a carfax report for it. Wife called and spoke to management who was extremely rude to her, just a bunch of crooked wanting to make a sale sheisters! Do not patronize this dealer unless you plan to lose your hard earned money! More

I came in looking for a new equinox, Pat assisted me in looking for the one. that I wanted. We found one that I liked but it did not have the options I wanted. Pat and the Sales Mgr proceeded to do a searc looking for the one. that I wanted. We found one that I liked but it did not have the options I wanted. Pat and the Sales Mgr proceeded to do a search on the inventory and found me the exact one... Everyone there was friendly and helpful....I have received several follow up calls and e-mails making sure that all is still good ... More