AutoNation Chevrolet Mesa - Service Center

To expensive, to high prices for simple repairs. They think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there. More

I took my Suburban in because I had a problem with the battery draining overnight. Something was drawing excessive power when the vehicle is shut off. I was told that the service charge to look at the veh battery draining overnight. Something was drawing excessive power when the vehicle is shut off. I was told that the service charge to look at the vehicle was $68 but I would only pay that if they found something and I refused to fix it. They told me right away that they found the problem. My alarm was malfunctioning and draining the battery. So I said can we just disconnect it. The service manager Vince said no it has to be removed because of the way it is wired it can't simply be disconnected. So I paid $150 to remove it. I was told it no longer had the drain and was fine. I took it home and left it parked for 2 days. I went out to start it and it was dead. I called and was told to bring it back in. I received a call a couple of days later that they had now found the problem. A penny was stuck in the cd player and was causing a short. That made no sense as the radio has no power when the truck is shut off and Vince said that it must be moving around and when they tested it before it probably wasn't in the right position but when I drive it it slides into a position causing a short. Sounds like a load but I was assured this would fix the problem. I said I can remove a penny and was told that would be bad as if it wasn't done correctly it might short out other things. It cost me $70 to remove penny from the cd player (no I did not get to keep the penny). Then they kept the truck for 3 more days just to be sure it was fixed. I was told they went out and it started right up every day. I went to pick it up and the battery was dead in the service parking lot. Vince said maybe he started it too many times. Apparently you can't start a vehicle daily and expect it to run. So I left it there and said I want it fixed and am not paying another cent to do it. No it has been there for over a week and no one has called me to tell me what it going on. I am done with this place. More

This dealership has performed service on my vehicle approximately 4 times now. I continue to get outstanding service, fair prices and am always treated like my car is the only one they are working on. approximately 4 times now. I continue to get outstanding service, fair prices and am always treated like my car is the only one they are working on. Marc was great at communicating the details of my service and ensuring my vehicle was completed when promised. I highly recommend this dealership as I have experienced nothing but consistently friendly and attentive staff each and every time. More

WARNING DON'T BUY FROM THIS DEALERSHIP purchased a 2007 aveo here over 5 years ago and their customer service just gets worse. From the minute I sat down to do the paperwork they were dishonest. I told the aveo here over 5 years ago and their customer service just gets worse. From the minute I sat down to do the paperwork they were dishonest. I told them I didn't want their theft insurance for $750 and they said sorry its automatic. Then I find out my car isn't even made in the USA it was made in South Korea. After two months the car's interior started falling apart and when I brought it in under warranty they said sorry that's not a defect that's abuse! The paint rubbed off all over the console and to clean my interior I followed the directions and just used a damp cloth. Well after owning the car 5 years now I've replaced several parts and no wonder the aveo was discontinued what a piece of junk. So I went in July 31 2012 and purchased a window switch. I took it to Pep Boys and a mechanic plugged it in and it didn't work. So two hours later brought it back to Chevy superstition springs parts department and the nasty guys that run that department told me too bad you opened the bag no refunds. This is the way I'm treated after buying a junker car for 15k and several parts. I even had another part on order. I would never buy a part or a car here ever again. I really wish the president hadn't bailed them out with my tax money. I hope this dealership goes out of business because they have the worst customer service I've had ever witnessed. And the sales people all sit in one golf cart ready to attack you!! More

I took my Silverado in for an oil change, tire rotation and 27 point inspection. The service adivsor Mike Debartolo told me I needed $1000 worth of maintenance items done. The quote included nearly $300 to and 27 point inspection. The service adivsor Mike Debartolo told me I needed $1000 worth of maintenance items done. The quote included nearly $300 to replace the rear brake pads and $600 to replace a water pump. A second opinon at another shop said the pump will need to be replaced eventually but is in no danger of failing soon and will be happy to do the work for less than half the price the dealer quoted. What really ticked me off was the high pressure sales pitch from Mr. Debartolo suggesting that the engine will be completely destroyed within a couple weeks. This is not professional behavior and I will never take my business there again! More

RUN and don't ever look back! I had been going to this RUN and don't ever look back! I had been going to this dealership since 2002 with my chevy zr2 blazer. Been there 15 plus times. In 2007 I had the RUN and don't ever look back! I had been going to this dealership since 2002 with my chevy zr2 blazer. Been there 15 plus times. In 2007 I had the fuel pump replaced and had a lifetime warranty, which means they would replace free of charge to me for the life of my Blazer. I moved to San Diego and as of October 2010 the fuel pump went out again. Called Stephanie in service and told her I couldn't find my receipt and asked her if she'd fax me a copy. She said no problem. Didn't receive a fax or a call back so I called the following day. She said sorry but she was busy and she had to go through boxes of stuff because they did something with their computer system. I called back and ask for the Manager (Fernando) . He acted like he was going to help and asked me for the VIN number. I took it right off old receipts from them. He called me back and said he couldn't find any trace of me and asked me to send him a copy of an old receipt. I did and 4 hours went by. I called back and left message. Fernando called me back and said we purged all your files and can't help you. I said thats not acceptable and something has to be done. He said SORRY. I told him I'd take action against them and write a review on the internet about how they do business. He actually laughed at me. I contacted GM and they took a report and said they can't just erase files like that and said they'd talk to Mr Fernando. Well, I'm happy to say I found my receipt so Power Chevrolet will have to pay even though they purged all my files. So, much for the 100 percent satisfaction they print on their receipts. Save yourself and go some where else!!! More