AutoNation Chevrolet Mesa - Service Center

A first try that was OK. This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether h This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether he just handed it off to someone else to do the actual work. I did feel that an hour and a half for an oil change with an appointment was a bit much, especially since the tire rotation was skipped because it "wasn't needed." Then I got an email about an alignment needed, although nobody said anything to me about an alignment when I was there for the appointment. I would prefer to hear from the same representative consistently instead of different people with each email and phone call. More

Shoddy work, shoddy detailing constantly forgetting Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. More

Radiator fix Chevy volt Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. More

Great Experience! We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very a We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very attentive, caring, and thorough, and made sure that the issue was resolved before returning. I would definitely recommend them to others and will go back to them when I need another car! Great experience. More

Fixed my car and a week later it was worse I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the shop it was explained to me that I had a 'massive oil leak' and that my breaks also needed to be replaced. I gave the go ahead to have all the repairs done via voice msg because Bryan did not answer. Later that day, I was told my car was finished and ready to be picked up. I picked up my vehicle and paid the amount due. A few days after I had it back, i noticed the oil spots in my driveway. One week after having it back, It overheated again. I took it the very next day back to Bryan. Now I'm being charged OVER 3 THOUSAND DOLLARS if I want my car fixed. AGAIN. If my car was fixed it should not have overheated again. Unfortunately I do not have that kind of money to do the repairs at this time so I agreed to return the loaner car and pick up my car. I was told I would only have to take care of the diagnostic fee when I pick my car up. Seriously??? I have nothing but nice things to say about Bryan. He has been very kind and generously offered me a loaner car while I figure out what my next step would be. But someone at this business needs to get things together. I don't get how you can charge a for repairs that obviously did not get fixed and then charge even more a week later for the same repairs. Once I am able to get the repairs done, I will be seeking legal advise to get reimbursement from your company. More

Problems but got resolved I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fi I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fixed and I am happy. It is all still under warranty so the price of repairs wasn't a factor. More

Poor communication and customer focus I dropped my Traverse off in the morning for it's 7500 mile service and a couple minor repairs. I was called later in the afternoon and told my car wa I dropped my Traverse off in the morning for it's 7500 mile service and a couple minor repairs. I was called later in the afternoon and told my car was ready and I could come pick it up. I live very close, so I walked over to get it (about 10 mintues). The car was not ready when I got there (even though they said it was), and the Service Advisor said it was being washed. 15 minutes go by, and I ask again, and the Service Advisor said she would go locate it. Another 15-20 go by, and she passes by her desk a couple times but never comes to communicate any updates to me. Finally I stand right by her desk to wait for her...when she comes back still nothing to say until I ask her about my car. She tells me they've lost the keys, can't find them, and they're starting to cut a new set. However, they soon find the keys and get me on my way. I was there almost an hour after they'd already called and told me the car was ready...I was expecting to walk up and see the car sitting in the drive ready to go. Communication was awful...why did I have to ask about the status twice, instead of the Service Advisor providing me with an update? Things get lost...I understand mistakes, but if something happens own up to it and tell me what's going on. Very poor communication and handling of the issue. I plan to never go back to this dealership. Unfortunately, the other dealership that is close to my house (Henry Brown GMC) is even worse. Good thing I no longer have this car (it's a fleet car and I turned it in), and no longer own a Chevy or GMC product, because my experiences with these two local dealers have been very bad. More

Worst srvice ever I went in to get my tire fixed. Theu had to order a new tire and said it would be ready Monday and I would get called once complete. I had to call M I went in to get my tire fixed. Theu had to order a new tire and said it would be ready Monday and I would get called once complete. I had to call Monday and leave a message for a status but never receiver a call back. I called many times on Tuesday and left many messages with many peoples voicemails (about 10 in total) and NEVER recevied a call back. I called the receptionist and asked if she could walk over and get someone to talk to me and she said yes. She placed me on hold and transfered me to voice mail. I continied to call the receptionist and she didnt even answer the phone...she just kept blind transfering me to other peoples voice mails. It is now Thirsday and I am still riding on a spare tire because they ordered the wrond tire!! xxx!?!?! I had to call again multiple times on Wednesday to find this out. I am so pissed at the service from all levels. I have some of the names of the people I left voicemails for amd never got a call back. Worst service ever!! More

Service Department Repair "Great Service" My experience with AutoNation Chevrolet in Gilbert AZ was nothing but positive. I was put in contact with Jim Daley I described my problem he was prof My experience with AutoNation Chevrolet in Gilbert AZ was nothing but positive. I was put in contact with Jim Daley I described my problem he was professional, pleasant and knowledgeable to deal with. The service department repaired the problem in a timely manner serviced my car washed it and called me for pickup. I would recommend the service department, see Jim he is first class. More

Outstanding. Highly Recommend! If 10 stars were offered them I took my 2010 Malibu in on Saturday morning for an oil change without an appointment, I was told they would do their best to get it done. As I was wa I took my 2010 Malibu in on Saturday morning for an oil change without an appointment, I was told they would do their best to get it done. As I was waiting for the shuttle approx. 45 minutes, intending to leave the car all day, my service advisor (Bryan I believe) came out and said my car was done and washed! I have 28 years as a technician with GM dealerships. Autonation Chevrolet (superstition springs) always exceeds my expectations. If I could rate them above 10 I would. Thanks More