AutoLand Toyota

Not honest , they’re very helpful until you’ve paid . I purchased a 2019 4runner for around $33000 at the beginning of the year , part of the negotiations and deal was that they would give me a Trd pro ro I purchased a 2019 4runner for around $33000 at the beginning of the year , part of the negotiations and deal was that they would give me a Trd pro roof rack and I paid an extra $690 plus taxes for a Toyota remote start system . I also added another $200 to the deal to ensure that the rack was included. Basically a month later and they have been giving me the runaround , over the month the salesperson constantly told me that the part had been ordered but was taking long because it was being shipped from Japan , he also told me that the remote start had been ordered and they had booked me a separate shop that wasn’t a Toyota shop , this happened towards the end of the month , on questioning them whether the original Toyota remote start would be installed there they told me that the original wasn’t being manufactured anymore ( I see it selling on all Toyota websites) and that the one being installed was an aftermarket remote start system , to which I replied that I didn’t want an aftermarket system , I wanted the same remote start that comes installed from new and that’s what I paid for , they agreed to refund my $690 plus tax which I agreed to . Within the same conversation they told me that Toyota wouldn’t send the rack because there was a stop order on the part and Toyota wasn’t sending the racks either . I immediately called another Toyota dealership and they told me that it was available and could be shipped to me within a week ! So the remote start should be easy to resolve but the rack won’t be . They have now told me that the rack would not be sent , a week and a half ago the salesperson ( Ralph Mitchell) offered me a total of $850 for a $690 (plus tax )remote start and a rack that costs $699 (plus tax) , never mind the $200 extra I gave them to seal the deal. The following day they offered me $1100 which I still don’t agree to , the last conversation I had was with a manager named Orin McKay and he offered me the $690 for the remote start and $200 for the rack stating that this was their cost for the rack from Toyota, even less than they had offered me previously ! It has been very frustrating, a month and a half later and I’m still waiting for my money . I have read this in other reviews “they’re very interested in you before the sale , as soon as they get their money it changes , calls aren’t answered , emails aren’t answered etc. Avoid them the other dealerships have to be better than this , I hope . More

The sales agent gave me an awesome experience. He organized all of the appropriate paper and ALL I had to do was read and sign and all went well. organized all of the appropriate paper and ALL I had to do was read and sign and all went well. More

This dealership has extensive inventory of new and used vehicles. Their staff are friendly and knowledgeable. They will guide you to what you want and what you’re looking for In a vehicle as well as financ vehicles. Their staff are friendly and knowledgeable. They will guide you to what you want and what you’re looking for In a vehicle as well as financing. Thumbs up for these guys. More

Excellent Service! Always happy with the service I receive. A special thanks to Gwen for this morning for making sure my tires were good. Have a happy holiday season.! Always happy with the service I receive. A special thanks to Gwen for this morning for making sure my tires were good. Have a happy holiday season.! More

My car is my home. So when I feel like something is wrong, straight to Auto land. Sal has always been honest. I had others and wasn't happy. Thank you Sal wrong, straight to Auto land. Sal has always been honest. I had others and wasn't happy. Thank you Sal More

New car/first service II needed help with the navigation system and Doug found someone to show me how to use it-I was very pleased with the service! Douglas was very pleas II needed help with the navigation system and Doug found someone to show me how to use it-I was very pleased with the service! Douglas was very pleasant-he had car done in less than 2 hrs ! More

Extremely happy... as per usual with Autoland! My Camry is great, and Jim Richter and Pete Cavaleiro took very good care of me. Kudos to both of them... and the Technicians as well! is great, and Jim Richter and Pete Cavaleiro took very good care of me. Kudos to both of them... and the Technicians as well! More

Excellent service Pete was very to the point and helpful with our car service. He even answered questions regarding our remaining free service dates and overall did a Pete was very to the point and helpful with our car service. He even answered questions regarding our remaining free service dates and overall did a great job. More

Service call The team was friendly and efficient. The price was right. I would recommend the service department to anyone who needs service on their Toyota vehicl The team was friendly and efficient. The price was right. I would recommend the service department to anyone who needs service on their Toyota vehicle More

Excellent service After loosing my car in an accident , I was not looking forward to buy a new car but Francisco and Billy made my experience so pleasant that I ende After loosing my car in an accident , I was not looking forward to buy a new car but Francisco and Billy made my experience so pleasant that I ended up buying a new car . I love my Rav4 . I strongly recommend both of them and Autoland services More