AutoFair Honda

Walking into Autofair Honda was one of the best decisions I could have made. I went to the dealership simply looking at the Honda CR-V's, because I had wanted one for about a year but honestly thought it was I could have made. I went to the dealership simply looking at the Honda CR-V's, because I had wanted one for about a year but honestly thought it was out of my league. I was greeted by Tom Miller, who immediately made me feel comfortable and relaxed. We talked, and he really listened to what I wanted. When I found the one I wanted, he went to work with Adam and together they worked out a deal I could not have refused. It was amazing the way the listened to what I said, instead of just figuring they could "talk me into it" I then had the pleasure of sitting with Steven while he prepared my paperwork. Again, I felt very relaxed and comfortable. The entire atmosphere was one of true world class customer service. And when I drove my new car off the lot the sale didn't end there. Tom called me the next day to see how I was enjoying my new car, and even kept in touch to make sure I was all set when I brought my car in for my inspection sticker. Which, by the way, was yet another very pleasant experience at Autofair. I had a small window of time on this particular day in which to get it done and they made it happen. Absolutely amazing. If I can give any advice, it would be this: Try Autofair. You'll love it! More

We had used AutoFair Honda in the past and our sales associate was Peter Wilcott. We found Peter to be kind and respectful. He aloud us to look around and ask questions without making us feel like we associate was Peter Wilcott. We found Peter to be kind and respectful. He aloud us to look around and ask questions without making us feel like we were being pressured into anything. Peter was knowledgable about the products, and if he was not sure of something, he would find the answer for us, instead of making it up to get a sale. My wife and I will return in the future to AutoFair Honda, specifically to Peter, should we be in the market again for a Honda. v/r Daniel and Kim Jones More

I bought the 2003 Sunfire from you which worked out excellently. Recently I purchased a 2008 Envoy and Well it started when I left there from picking up the vehicle I went from there to the garage to g excellently. Recently I purchased a 2008 Envoy and Well it started when I left there from picking up the vehicle I went from there to the garage to get an inspection sticker and to my surprise I got a rejection sticker (I live in Mass)and so far it's spent more time in the shop then I've been able to drive it. As it sits currently the Envoy goes back in the shop Thurs and not to return until maybe Mon or Tues because I'm driving with a puddle (yeah literally and physically a puddle) under my feet. It's been stupid things too like I've already had to replace the battery, and a wire from the car starter was disconnected an arching out under the hood,and my system failure lights were going off. It's been a royal experience with every drive I take. Everything was covered under warranty which was good. When James Thatcher found out what was going on he hooked me up with Robert Prine the sales manager. They got me out of the Envoy into a Honda Pilot - which to my suprise I was very impressed with it considering I have and always was a Chevy person. They made the process quick and easy. They made sure I was driving away in a vehicle that I wasn't going to have to bring back in for service and one that I liked. It's a little more money but it's a better vehicle and they worked an awesome deal to help me out of the Envoy. The Pilot has been great - No puddles and it passed inspection!!!! A veichle I can drive longer then a week without a single problem!!!! I feel very confident with the Pilot!!! Thanks guys!!!! So if anyone needs a new or used car go see James Thatcher - He's the BEST!!!!! More

We needed to replace our Honda Civic Hybrid that was totaled in an accident during the recent wind/ice storm. We didn’t have a lot of time to waste with high-pressure sales or gimmicks. We were so incr totaled in an accident during the recent wind/ice storm. We didn’t have a lot of time to waste with high-pressure sales or gimmicks. We were so incredibly impressed with the quality and safety of our first Honda that we returned to the same dealership to look for another car. We knew we wanted another Honda Hybrid. When we arrived at Autofair in Manchester, we were greeted by Alison. She was so helpful, listened to what we had to say, and found us an Insight Hybrid that incorporated many new features link GPS, econ, and hands-free link. We absolutely love the car and had a great experience. It was seamless from start to finish and there were no games played. Alison helped us find a car that met/exceeded our needs and treated us all with respect. I highly recommend the people at Autofair. We had a great experience two years ago and it is clear to see that they value quality people and treat their customers with respect. They make the potentially stressful act of buying a car very pleasant. Thanks!!! More

Akison was a very good sales person to work with. I told her were I had to be with my car payment and she went to her boss and told him were I wanted to be with a car payment and she worked all her magick a her were I had to be with my car payment and she went to her boss and told him were I wanted to be with a car payment and she worked all her magick and got me the payment I wanted. I was very satified with every thing about the sale. Thank you very much for everything More

I would without reservation recommend AutoFair Honda to my friends and family. It is a class organization from top to bottom. We were looking to move from our Odyssey to a Pilot since our lease was endin my friends and family. It is a class organization from top to bottom. We were looking to move from our Odyssey to a Pilot since our lease was ending soon. While researching the Pilot, I discovered AutoFair Honda on the internet when looking for a dealership with our preferred model, color, & features since I wanted my wife to test drive the exact Pilot we would be interested in. During my research, I also noticed that AutoFair Honda comes highly recommended from multiple websites including this one and all the favorable testimonials were spot on. I initially contacted Austin Rush (based on reviews) who is no longer in sales but rather in customer service and he recommended Peter Wilcott and set-up an appointment for us. Austin played the customer service liaison role very well to ensure I had a very positive experience from beginning to end. Peter was great through out the whole process! He‘s a very dedicated professional that's willing to go above and beyond. Peter's knowledge about the product he represents is unsurpassed. We were able to work out an excellent deal and Peter saw to it that every detail was attended to for the delivery of our new Pilot. Many other individuals were involved along the way and all contributed to the very positive experience we had at AutoFair Honda. If you’re looking for a Honda (why wouldn’t you? It’s an awesome product!), go see Peter Wilcott at AutoFair Honda and you’ll be taken care of from start to finish. More

I purchased a 2010 Honda Insight EX from a sales person in training. I did not ask if the EX had cruise control. As I was leaving with it at 10 pm, I asked about the cruise control and found out that the c in training. I did not ask if the EX had cruise control. As I was leaving with it at 10 pm, I asked about the cruise control and found out that the car did not have it. The next day when the sales person called me to see how things were with the car, I found out that EX could not have cruise control installed because the computer system was not set up for it. Two days later, I asked to change to an LX because it had the cruise control feature that I wanted. They agreed right away, no hassles. I dropped off the EX and picked up my LX that night. The trainee was not working so another sales person was assigned to me. He was very helpful, informative and he made sure that I was completely satisfied before I left the dealership. I was very impressed. More

Our salesperson, JR Belanger, was outstanding. He was genuinely friendly, answered all of our questions with patience, and did not apply sales pressure. It was truly a pleasure to do business with him. genuinely friendly, answered all of our questions with patience, and did not apply sales pressure. It was truly a pleasure to do business with him. The Sales Manager, Adam Rocheleau, was equally pleasant and helpful to getting the deal done in a cordial environment. This was our second purchase from Autofair and we do not hesitate to recommend the dealership to anyone. More

Dear Mr. Crews and Mr. Lacroix, I have Dear Mr. Crews and Mr. Lacroix, I have owned Hondas now for well over 25 years and the first one I bought was from Nault's Honda. Th Dear Mr. Crews and Mr. Lacroix, I have owned Hondas now for well over 25 years and the first one I bought was from Nault's Honda. That first Honda was very hard to come by in those days but I did get one because a customer had canceled his order the afternoon me and my wife went there to buy one. I have always been pleased with Honda's record of being a dependable vehicle. I currently own a 2006 CRV which is my second CRV which was purchased at Autofair. All my Hondas were bought at Autofair because of courteous and friendly salesmen. My first one was the first year they came on to the market. I think that was a 1997 . I am planning on a new 2010 this spring and I cannot wait to buy this CRV for the 3rd time. Now is my moment to tell you how much I enjoy your service department and all the staff. After the original purchase the service department does it's job in completing the circle of customer satisfaction. I have known Jason Whitaker as long as he has worked at Autofair and he is the finest service manager you have ever had. Jason is kind, intelligent, knowledgeable, courteous and will go the extra mile for you everyday with a big smile on his face. Jason is an super asset to your staff and him and his wonderful staff of service advisors and mechanics are all "top shelf" in this tough job of service and after sales satisfaction. Your salesmen do their job in a few hours but its the following "years" of service that make Autofair so successful. Please tell Jason and Randall, Kerri, Kelly, David, Dan and Lisa that I truly love seeing them when I go there for service. They make you feel at home and they enjoy their tough jobs they have to do. I have nothing but praise for them. I would say that the main reason I go back to Autofair is because of people like them that you see when servicing your Honda. Be proud of them and the fine job they do. Thank you both for seeing that circle of customer satisfaction being maintained in your service department. But you must do me one very big favor. Please do not just take this letter and put a copy in their employee file. Gather them up and READ this letter to them so they know they are doing a fine job. When I was a salesman for 43 years the best times were when our managers read a complimentary letter to all the staff. This makes the person feel someone truly does appreciate the work the work force does during the day. I want your service department to feel "proud" because of the work they do. Please keep up the great job you bothj are doing in making Autofair number one. I am sure your days are filled with endless things to do and complete. Whatever those things are you are doing them "right". Your friend, Colin J Werner (proud owner of a Honda) PS My thoughts are also with Kenny Williams who has always done work on my Honda's for all these years. I miss Kenny and I am sure you all do. More

Everyone was very professional, answered our questions, explained the vehicle in detail, financial mgr. was very professional and explained the contract. Got a great deal at a great price at the monthly pa explained the vehicle in detail, financial mgr. was very professional and explained the contract. Got a great deal at a great price at the monthly payments we wanted to be at. I will tell my friends about Autofair Honda. More