Auto Club of Edison

The absolute worse experience with a dealer EVER. I had to pay off my trade-in! I had to contact the better business burau and the NJ Attorney General in order to get my money back for the trade in. Ms. L to pay off my trade-in! I had to contact the better business burau and the NJ Attorney General in order to get my money back for the trade in. Ms. LOMAN herself responded to the BBB and lied saying she had paid off my trade in, which I proved was a lie. I don't recommend this place to anyone. More

Over the Holiday vaction my husband took my college daughter to buy her a car for college, which we did. We live in New York but my husband works in New Jersey and that's where he decided to go BUT BUY daughter to buy her a car for college, which we did. We live in New York but my husband works in New Jersey and that's where he decided to go BUT BUYER BEWARE......WE WERE LIED TO FROM THE BEGINNING. LIES LIES LIES AND MORE LIES FIRST OF ALL WE NEVER GOT OUR PLATES FOR THE CAR WHICH WE PAID FOR. THEY TOLD US THAT IT WAS IN THE PROCESS BUT WE CALLED THE MV AND WE WERE TOLD FROM THE CITY WORKER THAT WE ARE NOT EVEN IN THE SYSTEM SO LATER A SECRETARY TOLD US THAT THE GUY WHO WAS SUPPOSE TO GO TO MV NEVER WENT AND HE WILL TRY TOMORROW. PLEASE REMEMBER ALL THIS TIME WE WERE TOLD IT WAS BEING PROCESSING... THAT CAR HAS BEEN SITTING IN THE DRIVEWAY AND THERE IS NOTHING WE CAN TO GET OUR PLATES. BESIDES THAT THE CAR WAS MISSING THE 2ND KEY WITH ALARM PAD AND THE SALEMAN TOLD US TO GO TO THE DEALER OURSELVES AND GET THE KEY AND HE WOULD GIVE US BACK THE MONEY. WE EVEN HAD HIM SIGN A PAPER TO GET THE MONEY BACK. TO LET YOU KNOW WE STILL HAVE NOT GOT BACK THE MONEY AND EVERYTIME WE CALL WE ARE TOLD SOMEONE IS NOT IN OR SOMEONE IS AT LUNCH OR SOMEONE IS OUT AND THIS IS ALL WITHIN 5 MINS OF CALLING. PS- also we were over charged and not given the price we were promised and the saleman jacked up the loan amount and then did some little reduction but in this mess we still winded up paying much more then original price and we can not even drive the car because of the plates and my daughter will be going back to college without her car. I wish I would have read this before we bought but I think is that Loman is a one time rob you sales place. They don't think because same customer would come back to get another car because cars don't last forever. More

Went there to try out a base Kia Soul. Wanted a manual, but they did not have one. Could get me one for 18.9k, which is about 3K ABOVE highest fully optioned MSRP for the model. Told me that that the bas but they did not have one. Could get me one for 18.9k, which is about 3K ABOVE highest fully optioned MSRP for the model. Told me that that the base model has roll up windows (!). Then when given the 18.9 k plus the trade-in value (actually book value for trade ins), that I refused, got a little visit from the manager who magically dropped price by 5k. Anyways, liars, liars, liars. More

I bought a neww 2012 Escape at this dealer and found out TO LATE that they added Extended warrenty and GAP insurence making the financing price higher then I had expected. Also they sent out in an email 4 d TO LATE that they added Extended warrenty and GAP insurence making the financing price higher then I had expected. Also they sent out in an email 4 days later that if I buy a car from them I would recieve a $1000 Visa gift card. and double my down payment.. AFTER I HAD MADE MY PURCHASE. FUNNY Also I had to make Decembers Payment on my trade in because it takes this dealer 10 days to pay off my trade in. Ford should take this dealers license away. I should have gone UPSTATE NY better deals and friendly sales. More

My experience was similar to many of the experiences I have been reading. My temporary license plates expired almost a month ago and as of 5 minutes ago I am still getting the run around and excuses abou have been reading. My temporary license plates expired almost a month ago and as of 5 minutes ago I am still getting the run around and excuses about why my plates have not arrived. I have heard excuses ranging from the previous person is longer here and we are try to clean up her mess to we have a problem getting the title in order to get you plates. When I call and ask for a manager or ANYONE other than Mary who handles the motor vehicles paperwork, I am either still transferred to Mary or told a manager is in a meeting. More

I realize there are some bad reviews of this dealership, but usually only the bad experiences get posted. The good ones never get told. My experience was similar to the first post in which I did not get my but usually only the bad experiences get posted. The good ones never get told. My experience was similar to the first post in which I did not get my permanent plates before my temp expired. After some run around by the office person handling the paper work I left a message for John Loman (owner) to call me. He called me within the hour and was totally unaware of this problem. He promised to have the plates to me by the next morning (which he did) and apologized profusely for the delay. He also promised to straighten out that office so the same situation does not happen to other customers. He also gave me his personal cell phone number to call if I have any other problems concerning my new Kia in the future. I have to say Mr. Loman was very honest and sincere to me. Also, what other dealership owner would give you his personal cell number? I have to say, I would most certainly use this dealership for any future purchases. More

Shady Sales Practives!!!! BEWARE. I went in looking Shady Sales Practives!!!! BEWARE. I went in looking for a new car. I was trading in my old car(which had been paid off for over 1 year and had a Shady Sales Practives!!!! BEWARE. I went in looking for a new car. I was trading in my old car(which had been paid off for over 1 year and had a book value of about $3000). I spoke to Bill... he looked vaguely familiar, but don't most car salesmen? Anyway.. I told him how much I wanted to spend, gave him my trade-in info, and asked to see 2-3 cars that fit my criteria. Two hours later I was still sitting there, 3 times he left me to go speak to other peopel who had just wanled in off the street. Finally he came back and said they had 'no new cars; on the lot that fit my budget. But he had 2 'used' cars that he could work on to get me the payments I wanted. I said I didn't want 'used'. He continued to tell me he had no new cars in my price range..funny, they had advertised dozens of models in the local newspaper! Anyway... another hour passed, me still sitting there. Finally I agreed to look at 1 vehicle, a 2004 Jeep Liberty, supposedly the car was low miles, and just off a 2 year lease, and in tip-tip shape. And only $17,000. So I said I'd consider it. With my trade-in and payments below a certain amount. Another hour went by with Bill running to & from his 'boss's office' trying to negotiate a deal...yeah right. Each time he came back he said they needed actual Cash from me for the downpayment in addition to my fully paid off vehicle. I kept saying No, that I would not do it. More time passed with Bill coming back every few minutes to tell me the Boss was still not happy with the deal, couldn't I give him at least $200 cash. At the five hour point, I finally said Ok, but I want the car for this amount, monthly payments, this amount. He said good, we have a deal. This was a Friday evening and by now the dealship was technically closed. No one but salesman roaming he floor.I sat there contemplating escape. But I really needed a new car, and if I could get it for my price/my terms I thought it may be worth the aggravation. Needless to say I was very wrong. Bill came back , contract & keys in hand. He told me to sign the papers, we had a deal... I looked over the paperwork, it seemed to be in order.. bI missed the fact that my $200 cash deposit was nowhere on that document. And my 'trade-in' was there, but apparently not applied to he total cost of the car....a little accounting magic, so now final price went from $17,000 to $21000. Still Bill assured me the payments would be what I asked for. They had gotten finance approval from 3 sources. I could take the keys & drive the car home. They would have final papers on Monday for me to sign. Cut to the chase. Monday I called the dealership, Bill was 'unavailable', no matter when or how many times I called. I went to the dealership.. I asked and was told he was 'off' on Mondays. I was taken to the Credit Manager's office. I was told they could not get my loan approved for the payment amount I agreed to, and that the only loan approval they could get for me would cost me 'double the original agreed to amount', I was furious. I said fine, then take back your Jeep and give me back my trade-in! The credit manager called the Boss, he left, I was left sitting in that office for 30 minutes. he came back, he said he was sorry but my trade-in car was already gone... sent to auction, so I either I kept the Jeep and pay the payments or they'd find me another suitable car, but my loan would be the same. I'd signed a contract. I was irate, I admit I lost my temper and raised my voice, But in the end I was stuck.... or so I thought. I ended up taking the Jeep and leaving. I am still paying for this car. I had to re-finance it once to try to lower the monthly payments, which extended the loan yet another year. Oh and I had some issues with the Jeep that 'supposedly' were covered under warranty, which when I went to have the work done, I was told, none of the work I needed was covered. I left and took the Jeep to a local mechanic and paid for the work myself. Do not ever do business with this dealer, they are crooks. And look out for a guy named Bill... he's been a salesman at at least 4 dealerships in the North Jersey area. After I bought the Jeep , I finally remembered where I'd seen 'Bill' before. he had sold me a Kia Sportage 6 years before at Denville Nissan/Kia. That deal was also a bait & switch..... but not as bad as the Lohman mess. More

Where do I begin? First I am a soldier in the US Army and was was informed you get a military discount......never happened!! But that isn't my biggerst issue when it came to certain information (i.e. window was was informed you get a military discount......never happened!! But that isn't my biggerst issue when it came to certain information (i.e. window sticker, bill of sale) I needed to give to my insurance company. I got the run around I had to call and harass them everyday to get some info sent to my insurance company, my insurance company had to call a few times...ridiculous. Finally I bought the car car 3 weeks ago and had the dealership transfer over my registration and plates, I call today to find out the paperwork hasn't been sent to the DMV yet. The best part is my TEMP runs out in the next couple of days....WTF!!!! I'm not happy at all at this point!!! More

They are not for the people as advertised, they just book appointments for you to go down because the appointment setters(Alma) and company get a percentage of appointments they make so they tell you your ap appointments for you to go down because the appointment setters(Alma) and company get a percentage of appointments they make so they tell you your approved your guaranteed they tell you what documents to bring that are not sufficient enough when you get there and than your screwed we drove over 70 miles from south Jersey to get NOTHING!!!!!!!!!!!!but apologies on how bad the customer service is at the wood bridge location and that there use to this because they run into this problem constantly south Brunswick pre owned were nice but bottom line nothing was done my labor day was spent driving in traffic to get an i am sorry for the woodbridge office Loman Ford is another Bull Sh$$ dealership. More

Sales consultant was very unprofessional, he insulted my friend who came with me and snatched paperwork from my hand. He also did not bother looking at paperwork which informed him of what I was looking for friend who came with me and snatched paperwork from my hand. He also did not bother looking at paperwork which informed him of what I was looking for so wasted an hour showing me a 2012 car which I was not interested in. When asked about the 2011 for the second time he stated that they did not have them. Worst experience More