Autex Mazda of Keene

From the moment I stepped in the door Gretchen was friendly and helpful. She showed me around the lot, and printed out details on every car I was interested in. I had been shopping around every deal friendly and helpful. She showed me around the lot, and printed out details on every car I was interested in. I had been shopping around every dealership in town, had visited at least 3 that day alone, and that was the first time anyone printed me a data sheet on a car. This is a fantastic idea, I don't know why other dealerships don't do it, but I love it. She answered every question I asked and never pressured me. Very important point. She listened to what I wanted, and NEVER showed me a vehicle that didn't fall inside my parameters. Excellent customer service. I visited a few times, and got the same quality attention each time. After the purchase, she even introduced me to one of the service technicians, so I would know who to come to should any problems arise. Though Gretchen said I could always call her in the future as well. In short, she made sure I knew who would be taking care of me. I would also like to mention Tim, the gentleman who processed all the documents. He had me out of there in less than 15 minutes, without rushing, and he made sure I understood every piece of paper I signed and received. Which is saying something, as I am terrible with paperwork. Overall, a great team of people. Thank you, Henry Clifford More

Excellent sales experience. Honest discussions, fair prices, and friendly sales folks and sales manager. Would definitely recommend this dealership to anyone considering the purchase of a Mazda. prices, and friendly sales folks and sales manager. Would definitely recommend this dealership to anyone considering the purchase of a Mazda. More

My experience with Gretchen at Autex was excellent. She was very straight forward with the pricing and extremely easy to work with when negotiating a price for the vehicle I wanted. was very straight forward with the pricing and extremely easy to work with when negotiating a price for the vehicle I wanted. More

We have bought several cars over the years and always dealt with Gretchen Jackson. She is always professional and works her hardest to get you the best deal. Thanks so much. dealt with Gretchen Jackson. She is always professional and works her hardest to get you the best deal. Thanks so much. More

We stopped in late (after 5pm Friday) We knew Gretchen was trying to leave, so we just told her we just looking. Instead she went and got the car I wanted and let us take it for a test drive. LOVED IT was trying to leave, so we just told her we just looking. Instead she went and got the car I wanted and let us take it for a test drive. LOVED IT Mazda3 standard. I told her that I would be back in the morning after work. I told Gretchen that I would rather get teeth pulled than deal with car dealers. She said that she was different. She proved that she was different. I was out of there with my old truck (I miss her) traded in, and driving the car that we test drove the night before in less than 1 1/2 hours. Gretchen gets it! She did not pressure me in to a car that I did not need or could afford. I highly suggest seeing her first! More

Donald was wonderful - friendly, extremely knowledgeable, and not pushy! He mentioned Consumer Reports and other independent sources that give Mazda high ratings. He was very accommodating towards our needs and not pushy! He mentioned Consumer Reports and other independent sources that give Mazda high ratings. He was very accommodating towards our needs and preferences. Thank you for a great experience! More

I just leased a 2013 Mazda Mazda3 iTouring from Autex Mazda. This is the 5th (FIFTH) car that my family (my mom and I) have purchased from Charlie Brown at Autex Mazda and we will both continue to go to Mazda. This is the 5th (FIFTH) car that my family (my mom and I) have purchased from Charlie Brown at Autex Mazda and we will both continue to go to Autex and to see Charlie for our automobile needs. The reason we continue to go back to Autex and to see Charlie is because he, and the rest of the team, always take the time to understand our needs and always work their hardest to get us into the vehicles we desire at the price we want. I am going to be a senior in college and due to unforeseen circumstances, I found myself in a bit of a financial rut and the biggest of the burden was the payment I had on my 2011 Mazda3 that I also purchased from Charlie. I went to Autex and I told Charlie I needed a lower payment on my car. I was thinking of just refinancing, but when Charlie told me the price on my new car, it was an offer I couldn't pass up. Overall, Charlie and the Autex team saved me over $80 and got me into a newer, better car than what I had before. They worked around my schedule and respected every minute of my time. As silly as it sounds, I was a bit emotional during this time, and they even supported me through that. Charlie and the Autex team are AWESOME and due to their genuine care for their customers, I will never go to another dealership again. More

Great buying experiance, no hard sell, no high pressure, no formatted sales talk. Gretchen was a pleasure to work with and she is highly knowledgeable of the product she sells. no formatted sales talk. Gretchen was a pleasure to work with and she is highly knowledgeable of the product she sells. More

Purchasing a car is a difficult and stressful adventure. The first person to greet you on a car lot is usually the sales consultant. Often these people are not as interested in your transportation needs as The first person to greet you on a car lot is usually the sales consultant. Often these people are not as interested in your transportation needs as they are in moving a particular product. Donald Class, sales consultant, met us as we came to Autex. It was our second experience at Autex of keene. We were not disappointed. Donald listened to our financial parameters and the type of car that we were interested in . My family and I were treated with respect and were given honest service that most car dealerships are not known for. At no point in the process were we made to feel pressure to make a purchase or to compromise re: what we felt comfortable in paying. Donald class was courteous, honest and diligent in assisting us in our purchase. The entire team at Autez of keene including Tim Machunsky, sales manager, and Chris Barnwall, finance officer, coordinate their efforts in efficiently and courteously. I don't think that I will ever buy a car anywhere else. More

My wife and I bought a new Mazda CX-5. Our experience working with Gretchen Jackson was so positive and enjoyable, we're still a little in shock. It was the best car-buying experience we've ever had. No working with Gretchen Jackson was so positive and enjoyable, we're still a little in shock. It was the best car-buying experience we've ever had. No previous experience even comes close. Gretchen couldn't have been nicer or more knowledgeable. She flat-out knows everything about Mazda cars. She simply couldn't be stumped. Best of all, she didn't just wait for us to ask questions-- she pointed out things we were not knowledgeable enough to ask about. When we did ask questions, she explained everything promptly and clearly. And she was never in a hurry. We never felt rushed. She gave the impression she had all the time in the world for us. She has a great sense of humor, and a knack for keeping things very light and upbeat. I would never have believed that I could feel relaxed while buying a car, but that's exactly how we felt with Gretchen-- and it happened almost immediately. I can't recommend her highly enough. FWIW: Everyone we met at Autex Mazda of Keene was friendly and helpful. Our entire experience there was positive, and I can't imagine going anywhere else in future. More