Auffenberg Ford North, Inc.

Have emailed Jim Willie who is on the website as the service manager and Dustin Baron who is on the website as the General Manager and have not gotten a response back from either. Unfortunately there wa service manager and Dustin Baron who is on the website as the General Manager and have not gotten a response back from either. Unfortunately there was several issues. - vehicle miss diagnosed during 1st assessment - billing incorrect - vehicle not completely put back together - no call letting me know vehicle was ready - reach out 4x on Friday 2x through text 2x phone calls with out any reply’s. More

I ordered and purchased a Ford F-150 Platinum in June 2023. From the initial visit, test drive, ordering, purchase and follow up items, my Sales Consultant, Andrew Wankowski was incredibly professional 2023. From the initial visit, test drive, ordering, purchase and follow up items, my Sales Consultant, Andrew Wankowski was incredibly professional and helpful. The Sales supervisor was apparently new to the dealership and the finalization of the purchase and paperwork were more lengthy than they should have been. Additionally, there was some confusion of what Cash Back rebates I qualified for. In the end, Dustin worked with Ford to ensure I received an additional Cash Back offer, and I am pending arrival of that check. Andrew Wankowski is a 5-star Sales Consultant and I recommend him to any other customers working with Auffenberg Ford North. He was understanding and followed through where others were slower to take appropriate action. Andrew's rating is 5-star, the remainder of the team was 4-star at best. More

Quick service. Staff very nice and professional. Everything explained and taken care of in a time fashion. Very happy with the video of my car, nice to get a visual Staff very nice and professional. Everything explained and taken care of in a time fashion. Very happy with the video of my car, nice to get a visual of what was done. More

No, I prefer not to write anything about my experience at this moment in time. this moment in time. More

Dave in service dept was great to work with and getting my F250 fixed. Thanks my F250 fixed. Thanks More

Nice job on the truck. All service completed appropriately. Good good good good good good All service completed appropriately. Good good good good good good More

Communication with the advisor was very good The transition was prompt and convenient Well done all around transition was prompt and convenient Well done all around More

Service was done as promised. Wait time was explained by service representative , he was ver helpful. Wait time was explained by service representative , he was ver helpful. More

I needed my truck fixed in one day so it could be used on an unexpected long trip. They got me in and fixed in 6 hours. This exceeded my expectations! Very please with the customer service experience! an unexpected long trip. They got me in and fixed in 6 hours. This exceeded my expectations! Very please with the customer service experience! More

Service was excellent and quick. I appreciated Adam being patient with me as I am not very knowledgeable about cars. I appreciated Adam being patient with me as I am not very knowledgeable about cars. More