Audi Tysons Corner

After moving from Michigan, where I had a very positive experience with my Audi dealer and their service department, I expected to find similarly experienced and professional people at Audi of Tysons Corne experience with my Audi dealer and their service department, I expected to find similarly experienced and professional people at Audi of Tysons Corner. Big mistake! I should have read the dealer reviews first. It took 3 visits with my TT to replace a broken fastener in the wheel well. By the time they finally managed to fix it, my warranty had run out, and they charged me for it. A problem with engine performance (still under warranty) was commented with: "This performance is normal". Since I know it when the performance of my vehicle has changed, I did not take that for an answer and asked for test drive with the service manager. His reply "This performance is normal". For the "investigation" of a leaky UV joint I was charged a hefty price. the result of the "investigation" was that there was a possible leak and that the UV joint should be replaced. Needless to say, I did not return to them after this. Any small repair shop without Audi certification can do a better job than these guys. My second Audi, an A4 fortunately never saw this place. I fixed the leaky UV joint myself by replacing the boot. I bought the necessary manuals and diagnostics tools, and fixed the engine performance issue, and when I am too lazy to work on my cars, I bring them to a local repair shop, where they run circles around the "mechanics" at Tysons Corner. It's a pity. Audi makes excellent cars (they actually manage to run despite dealers like those of Tysons Corner). But what is a good car worth without good service? More

I was interested in a used 2009 Nissan GTR, silver, 17K miles that they had listed on autotrader. I called the dealer to speak with a sales representative. I originally spoke with the sales manager (I be miles that they had listed on autotrader. I called the dealer to speak with a sales representative. I originally spoke with the sales manager (I believe Jim, but can't swear to it). I said I was interested in the car and was in Alexandria for the day so was pretty close. He said sure great, come on in and take a look. Gave my phone number and he said a salesman would give me a call to let me know who to ask for. Got a phone call from Noosh. Answered the phone "Dr. Wade." I am on call for weekend emergency phone calls. Talked to Noosh and said I am heading down to the dealer. My wife and I arrive 25 minutes later and ask to speak to Noosh. Unfortunately he is busy delivering a Q7 to a person. Hung around aimlessly for 20 minutes, and finally getting antsy asked to speak with the manager. At that point Noosh gives us the keys and says have a look around the car. Great. Looked around the car with my wife started it, etc. She really like it. Another Great. Finally after 20 more minutes Noosh comes back and I say well, the car looks good, has a clean carfax, lets take it for a drive.....You know like any other used car a person is ever going to spend money on, much less $68,000. That is when the smarmy used car sales silliness starts. "Oh sir, we can't possibly let you drive the car until you buy it. If you sign a contract and finance it then you can take it for a short drive. We don't let people drive this or the used Gallardo (kinda funny because the other car I was interested in was 2004-2005 Gallardo)." I said, "well I'm sorry to have wasted yours and my time, I don't buy used cars without ever driving them," shook his hand and began to walk away. Then more smarmy used car sales silliness. Noosh says hold on let me talk to the manager. OK, sure. My wife and I wait 10 minutes, standing in the hot sun (he took the car keys). I then walk into the Porsche showroom where he went, and he is standing and chatting with the manager pleasantly about something clearly not business related. It was like that scene in Fargo where the car salesman says he is going to talk to the sales manager about the accidental undercoating and leaves to get coffee and talk about football in the back room. Really? Seriously? I walk up and say, guys whats the hold up, its hot, and we are leaving. Then the manager gets all huffy and says that "We can't just let anybody drive our high performance cars." He says this with a straight face standing next to a Porsche Turbo in the showroom. I'm sure the occasional kid with no money walks in for a joyride. Worse you do is at least take him for a drive and hope to have a future customer. But a physician and his wife, driving a brand new miata (my M3 was actaully in the shop, seriously) come in and you treat them as if there time has no value. Just say from the get go, "no test drives on that car" and save the time and aggravation. Maybe you would have sold me the Gallardo, who knows since obviously you would never let somebody drive your used car. I ended up with a 2009 GTR from a place in Oregon 2 weeks later (bought it while on vacation). Walked in with my wife, they threw me the keys, got copies of our driver's licenses, and we took it for a test drive. Both of us loved it. Great car. Settled on a price, and bought it. No fuss, no used car sales smarmyness. I would not use this Audi/Porsche dealer to look at a high dollar high performance car, at least if you expect to drive it before you buy it. Regards, Justin Wade More

Chris Ross was about the best salesperson I could imagine having. He was patient with me despite my complete amateur knowledge of Audis and options. He helped me narrow down my choices without pressure tac having. He was patient with me despite my complete amateur knowledge of Audis and options. He helped me narrow down my choices without pressure tactics and allowed for multiple test drives of multiple vehicles to aid in my decision making process. He stayed for an hour after closing time during my first visit (along with Manager Mike Tsamouras), and stayed hours past his normal schedule on my second and final visit. He is truly customer service oriented, which became even more obvious when, after I purchased the car, he offered his continual help to teach me about the car and its gadgets anytime I wanted to stop by. I would recommend you give him your business. Not only helpful, but an easy personality, and made the process fun. More

I bought my 2008 Audi A4 from this dealership as an out of state resident (North Carolina). The car was advertised as a Certified Pre-Owned car, however when I went to pick the car up, I noticed that the of state resident (North Carolina). The car was advertised as a Certified Pre-Owned car, however when I went to pick the car up, I noticed that the passenger side door's speaker cover was cracked (which was not pictured online) and I also did not receive three keys to the car (which is standard when purchasing a Certified Pre-Owned Audi). Nothing was done to fix these problems: the repair personal for the day had already left (at 2pm in the afternoon...?) and they said that they probably had the spare keys lying around somewhere and they were going to ship them to me. For the next two months I made calls and finally wrote a letter to the general manager (Mike Tsamouras), alas, I received no response to any of my concerns. Additionally, I had to wait two months for my car title and license plate... Also, when I picked up the car from Tysons Corner, they told me that they had given the car its 25,000 mile servicing and that I would not need to have it serviced until 35,000 miles - however, when I took it to my local dealership (Raleigh, NC) they notified me that a service had NOT been done and there were no records indicting that it had been. Overall, I would not recommend purchasing from this dealer, especially from out of state where you won't be able to interact face-to-face. Once they have your money, you are no longer of any concern to them. More

I recently called Audi of Tysons Corner to have a malfunctioning seat belt closure fixed under warranty. I had purchased a certified pre-owned 2008 Audi A6 a week prior at a different dealership. N malfunctioning seat belt closure fixed under warranty. I had purchased a certified pre-owned 2008 Audi A6 a week prior at a different dealership. Nonetheless, Glen at this Audi's service department fit me in for an appointment the next day. Everything, from check-in to check-out, was being done with utmost courtesy, and within a little more than an hour, I was ready to go with everything fixed and my car washed. I didn't have to pay anything since this issue was covered by the car's warranty. Glen personally stopped by at the Audi guest lounge to greet me and thank me for my business. I am very impressed by the quality of service, the cleanliness of the shop and the friendly staff, and am planning to visit this Audi dealer for future business - even though I live in Maryland with two different Audi dealerships closer by! More

This is the second vehicle that my husband and I have bought from Audi of Tysons Corner within the past year. We actually went to the dealership to look for a S5 but Roma Emelev showed us a TT that was bought from Audi of Tysons Corner within the past year. We actually went to the dealership to look for a S5 but Roma Emelev showed us a TT that was in the shop being detailed. The car hadn't even made it to the lot for sale yet. The staff was very helpful and courteous. Roma Emelev is an excellant salesman and worked very hard to find us a vehicle that suited our needs. He was knowledgeable of all vehicles even non-Audis. If you are going to Audi of Tysons Corner to buy a car, then ask for Roma. More

Great experience. They were fair on the price and educated me on the entire process. Abe was very knowledgeable about the car and knows the difference between all the models. educated me on the entire process. Abe was very knowledgeable about the car and knows the difference between all the models. More

Ali made my buying experience so quick and smooth. Very polite, courteous, and helpful. Answered all my questions with details. I am a returning Audi customer and hands down this was the best Audi buying e polite, courteous, and helpful. Answered all my questions with details. I am a returning Audi customer and hands down this was the best Audi buying experience. More

Second car I buy from these guys in the past 6 months. Great experience. On my second purchase, I wanted to compare so I went to Audi Alexandria.....what a disaster. I felt robbed and wasted 5 hours there Great experience. On my second purchase, I wanted to compare so I went to Audi Alexandria.....what a disaster. I felt robbed and wasted 5 hours there. Anyway, back to Tysons. There I had the service I was expecting from a dealrship representing Audi. Everything was smooth, great service overall, attention to detail and easy negotiation. They will not give you a car for free, but at least there are no hidden fees and you know for sure what you are getting into. Recommended. More

It was a pleasure to work with and purchase our Audi from Karifa Mara! We experienced a pleasant environment and it was nice to work with Hanna, the financial manager, as well. And, we truly appreciated the Karifa Mara! We experienced a pleasant environment and it was nice to work with Hanna, the financial manager, as well. And, we truly appreciated the manager giving us a coupon. We love our Audi! More