Audi Tysons Corner

I gave all fives on this review because I found the car I was looking for; I received a prompt response from Ben and got a really fair price on what I think is a great used car. I had my two year old with me was looking for; I received a prompt response from Ben and got a really fair price on what I think is a great used car. I had my two year old with me and even has her attention was waning, he was very patient and work with me on every detail. I am going to tell all of my friends who are looking for a car to go to this dealer and more specifically, Ben Vater. Thank you for all of the help. More

I went to this dealership expecting to all the typical power games of car buying. What I experienced was much, much better. I was greeted professionally and quickly introduced to Mae, who didn't bat an power games of car buying. What I experienced was much, much better. I was greeted professionally and quickly introduced to Mae, who didn't bat an eye when I explained that I would be buying at the pre-negotiated rates from USAA (essentially True-Car "Target Price" that equated to invoice price in the case of my A-5). She patiently worked with me (and my two fidgety girls) over three days, allowing me to drive four different new and used cars as I refined my choice. They had another pricing promotion going on at the same time, and when Mae was unavailable to work with me her assistant salesman talked me through that promotion, mistakenly promising me both USAA invoice price...and the additional $1500 incentive. This is where this dealership proved its integrity an earned my loyalty: The next day when I was executing the sale the dealership recognized its error - and after a few minutes of hand wringing, her sales manager (Paul Jun) decided to stand by their word and sell to me at a loss. You do not find that level of integrity in many places these days. If that's the kind of straight dealing you are looking for, go see these folks. Other dealers may be equally honest, but I haven't found them yet. More

I was very pleased with the service and selection Joseph Jay shared with me at Audi of Tyson's Corner. His knowledge of the Audi brand helped to make my decision a lot easier. I am a very happy customer! Th Jay shared with me at Audi of Tyson's Corner. His knowledge of the Audi brand helped to make my decision a lot easier. I am a very happy customer! Thank you! More

Walked in with my in-laws looking for certified pre-owned Q5's. As we waited, we went to see the new Q5's with Mr. Chris Ross. I was deeply impressed with this gentleman's knowledge of the car, level of serv Q5's. As we waited, we went to see the new Q5's with Mr. Chris Ross. I was deeply impressed with this gentleman's knowledge of the car, level of service and overall friendliness. He moved the vehicles for us to compare side by side and stayed with us through it all. I have not experienced this level of service before either here or overseas. I absolutely recommend anyone interested in buying an Audi to visit this store and ask for Mr. Chris Ross. This gentleman should be nominated for best customer service award within all the Audi dealerships in America. Go see for yourself... Mr. Ross, stayed with us well after dealership hours, arranging paperwork, making sure all was in order. He explained how the car works and gave us a very comprehensive tutorial for all the gadgets inside. Our experience with this dealership and in specific with Mr. Chris Ross was nothing short of excellent. More

I’m very disappointed with the customer service at the I’m very disappointed with the customer service at the Sales Office. On March 24, 2013, I purchased an Audi A4 at Audi of Tysons Corner, Vienna, VA I’m very disappointed with the customer service at the Sales Office. On March 24, 2013, I purchased an Audi A4 at Audi of Tysons Corner, Vienna, VA. I sent several e-mails and had few phone conversations with the Sales Representative, Rama Emelev, and the Sale’s Manager, Kevin Boykins. As of today, May 20, I still have not received the original registration as well as the Owner’s Manual. This is unacceptable! More

I recently purchased a new Audi from Tyson Corner I recently purchased a new Audi from Tyson Corner Dealership,Roy Paik was my salesman. Roy Paik lied to me on several accounts. He did not follow up I recently purchased a new Audi from Tyson Corner Dealership,Roy Paik was my salesman. Roy Paik lied to me on several accounts. He did not follow up on anything that he said he would. He promised to wash my new vehicle anytime I wanted at the Audi dealership. Then when I came to get my car washes on several occasions he would not have time for me. He promised me 4 full tanks of gas which he did not do, he even called me at work to ask me to come over to the dealership so he could fill my tank with gas and when I got there he was nowhere to be found. I called him many times and he did not answer his phone. He then offered to give me the money in the place of the gas after he realized he could not keep his commitment. He promised me I could call him at anytime if I had any questions about my new Audi, every time I called he would not answer the for. it has been 5 months since the purchase of my new vehicle and he has yet to fulfill any of the promises that were made. I wanted to buy my wife a new truck from Audi but because of this experience when her lease is up in 30 days we are going to stick with BMW. I felt used and cheated by this salesman and would not recommended anyone buy anything from him. More

We bought an A5 Cabriolet about two years ago and had a very positive experience with Audi of Tysons Corner. Brian Rogers and Sam Alimi were responsive, attentive and gave us a fair deal with straight for very positive experience with Audi of Tysons Corner. Brian Rogers and Sam Alimi were responsive, attentive and gave us a fair deal with straight forward negotiations. Following our purchase, Sam consistently exceeded our expectations in ensuring that we were satisfied, knew our new vehicle well, and he was very thorough in follow up comversations and actions guiding us to best understand the vehicles features. We recently came back and purchased an Audi Q5 from Sam Alimi - and again we were very pleased with his professionalism and high degree of customer care and responsiveness. He was thorough in helping us determine which features best suited our needs, and he was fair and responsive in the deal process. Our 2 purchase experiences have been outstanding. Of note, it's really a pleasure to see that a dealership has the same team two years later. We worked with Brian Rogers, Sam Alimi and Brian Thomas as the team that completed our purchase in 2011. When we returned to the dealership 2 years later to make another purchase, we were delighted to know that Sam was still there, and that out purchase was administered again by Brian Thomas in the finance office. And Brian Rogers was there to welcome us as well. As consumers, relationships matter to us - and we give our team of Sam Alimi, Brian Rogers and Brian Thomas at Audi of Tysons Corner the highest of recommendations. We'll certainly be back! And Mr. Penske, these gentlemen are great role models for your business. J & D Murphy More

We are from Toronto, Canada and purchased a previously owned 2012 Audi TT last week at Tyson's Corners Audi. We had originally found the car on line and drove to the dealership to inspect the car and test owned 2012 Audi TT last week at Tyson's Corners Audi. We had originally found the car on line and drove to the dealership to inspect the car and test drive it. Roman was very knowledgable and thorough about cross border purchases and made the whole process much easier than we had expected. He made sure we had all the necessary documents and instructed us on all the features of the car so we could drive back home across the USA/Canada border. Make sure you deal directly with him as we felt he was a leader at that dealership for used car sales. Even after our purchase and we had the car back at home Roman was very helpful with additional questions we had. Roman made the whole experience a positive one! More

I want to recognize Darren Gerke as a patient saleman. He made it very easy to be at ease and confident and our decision to make a purchase with me. Thanks Darren I am enjoying my truck and my wife said w He made it very easy to be at ease and confident and our decision to make a purchase with me. Thanks Darren I am enjoying my truck and my wife said when she starts looking she will come see you first. Keep up the great work!!!! More

In the end. Sales manager Kevin called me and reduced the price of the car. I did buy it, however Tysons Audi needs help with customer service. The Internet sales and the entire sales structure is well b price of the car. I did buy it, however Tysons Audi needs help with customer service. The Internet sales and the entire sales structure is well below adverage. I requested information and best pricing for a vehicle they had listed online. After many emails and phone calls we agreed to a price. Not that this isn't normal however the person I was dealing with introduced himself as the Internet sales manager, most managers I have worked with at dealers never needed to ask someone about pricing. So price was agreed to and I was told that the total cost could be placed on my Visa, great, I get 1% cash back. 2 emails later he can only place a small amount as a deposit on the Visa. He asked when I could come into the store to complete the sale. The deal from e-mail 1 was I had planed to have the car transported to me as I didn't have time or the desire to drive to Tysons. So now what 5hours of my live wasted at the dealer to pay cash, not going to happen and I was told that a personal check would require 10 to clear prior to releasing the car if i didnt come into the store. Who wants to wait 10 days for the dealership to cash a check. So I was told complete a credit report. Why I'm paying cash. So I have all the paperwork and completed contract In hand the dealer sent it FedEx overnight. I'm still not going to wait 10 days so I get a check from my bank to the dealer and FedEx everything back. Should be all good!! I follow up the next day with an email that all was returned and I had the Bank check and not a personal check. I'm told that I still need to complete a credit report or come to the dealer. What??? It's a BANK check. My next question was so if I come into the dealer with a personal check would I be ok. This guy says Yes. What's the differiance. This dealer had the signed contract and was paid in FULL but still wanted me to come into the store. I have no clue as to what the game is but they declined to sellmthencar to me unless I waited 10 days for a bank check to clear or came into the store . Long store short not a customer friendly/convent dealer. More