Audi Silver Spring

My first Audi experience Erick lainez, made an easy purchase experience at Audi silver spring. He was thorough in his knowledge and went above and beyond, ensuring customer se Erick lainez, made an easy purchase experience at Audi silver spring. He was thorough in his knowledge and went above and beyond, ensuring customer service was top. Would definitely recommend my friends! More

Best new car purchase experience yet Our original purpose for going to the Audi dealership in Silver Springs was for a specific Q7 (color exterior and interior, with all of the specific Our original purpose for going to the Audi dealership in Silver Springs was for a specific Q7 (color exterior and interior, with all of the specifications and details that we had in mind). While the color that we was looking for was not available on the lot our sales representative Hayley Gillen, went above and beyond to hunt the vehicle down. Hayley through her professionalism and expert knowledge of the Audi brand showed us another option with just as many of the features that we were looking for. The vehicle happened to be on the showroom floor and we fell in love with it. It was a joy meeting and talking with Hayely. She was very personable , professional and knowledgeable all of which made our purchase easy breezy. Hayley spent over an hour after we purchased the vehicle to insure that we were more than familiar and comfortable with the operating features of the vehicle. Afterwards Hayley gave us her direct number in the event we had any other concerns. If you're in the market for a new vehicle consider one at Audi Silver Springs and be sure to ask for Hayley Gillen to insure a smooth uniquely stressed free purchase experience! You will be blessed through it all! More

Hayley made everything easy. Very much liked Audi Silver Spring overall. This was my first non-service-related experience with this dealership. I walked in one day and said that I Very much liked Audi Silver Spring overall. This was my first non-service-related experience with this dealership. I walked in one day and said that I'd like to buy a car. Hayley made it happen. I ended up ordering my S7 from Germany. What I found most refreshing from working with Hayley was her due diligence. If I had a question, she would investigate and make sure that the information she provided me was accurate. I recommend working with Hayley for a hassle-free experience. More

Hayley is a Super Star! Exceptional Car Buying Experience! I could have easily purchased from several local Audi dealerships, but it was Hayley Gillen's outstanding professionalism and customer service skills I could have easily purchased from several local Audi dealerships, but it was Hayley Gillen's outstanding professionalism and customer service skills that made me take the 1-hour drive to Audi Silver Spring. She is an Audi expert and a great communicator on all vehicle trims, leading to a very fair and efficient buying process. She also answered all of my concerns promptly and kept me updated as my new A4 traveled from ship-to-shore-to-dealership. Bottom Line: Hayley exceeded all my expectations, making her a tremendous asset to Audi Silver Spring and the Audi Brand. This was by far the BEST dealership experience! More

Great Experience and Great Price I recently bought a 2016 S3 from here, and my experience was great. Gabe (my salesman) was very professional and extremely knowledgeable about Audi's I recently bought a 2016 S3 from here, and my experience was great. Gabe (my salesman) was very professional and extremely knowledgeable about Audi's line-up and features. The sales director, Nishant, is a great guy and worked with me to get everything to fit into my budget...Also don't waste your time at Rockville Audi (they type-cast me and wouldn't give me the time of day). Do yourself a favor and just go to Audi Silver Spring. More

Very responsive and helpful! Worked with Hayley Gillen to purchase a new 2017 Q7. She was super helpful and responsive and was able to negotiate a fair price over email on a quic Worked with Hayley Gillen to purchase a new 2017 Q7. She was super helpful and responsive and was able to negotiate a fair price over email on a quick timeframe. She had everything set up for me when I came in the following week to pick up the car. All in, a great experience! More

Liars I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k serv I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k service), I booked online for a loaner car as well and booked my appointment for 3:40 so that i could leave the car and go home before the peak traffic. At the dealership, the service guy just asked me if i would like to wait or have the loaner car. I said i would like the loaner car and everything went well and he took me to another lady who usually worked with me in getting the loaner car arranged. After she took my DL and other stuff she said she is going to get the car for me. After a short wait, the service guy came back and said they do not have the car since it was not returned by the customer and if i would like to wait. I said i would like to beat the traffic so he said he will see what he can do. Then the woman arrived and told me that they do not have give loaner cars for safety recalls. I said when i booked the appointment the website allowed me. She then said they do follow up call and they would have let me known. I said i did not receive any but a confirmation email which again confirmed a loaner car. she then went about saying they left me a voicemail which was a lie for i checked my voicemails and there was none. meanwhile, the service guy moved my car and came back and told me that the wait time is 30 mins. and the woman said i would have to wait. I would have gladly waited had just told me that they couldn't have a loaner which they first did. But, they went around lying that they do not loan a car and made me wait. I just couldnt take it when she blatantly lied that they left me a voicemail. I have an Infiniti and just a week before this, I went to JBA for a minor service and asked for a loaner. The guy there told me it would just take an hour. I said i dont like to wait and they happily gave me a loaner!!! I am not doing business with the Audi guys anymore. More

This car around and A great dealership I want to this dealership the second I walked in the door Hayley Gillen let me in the front before a nice run a car film on with it and everybody wa I want to this dealership the second I walked in the door Hayley Gillen let me in the front before a nice run a car film on with it and everybody was very courteous sales people or The receptionist was pleasant and helpful the service staff is excellent there are very courteous to you for your needs and I bought a car this place is five stars easy More

Kevin Soltwedel - Amazing Audi Specialist Kevin assisted me and my husband with amazing service from the moment we walked in the door all the way to the end of our car purchase. Kevin made the Kevin assisted me and my husband with amazing service from the moment we walked in the door all the way to the end of our car purchase. Kevin made the car buying experience relaxing with no pressure. Great personality and easy to talk to. Kudos to both Kevin Soltwedel and Audi of Silver Spring for having such an outstanding service. More