Audi Salt Lake City

I’ve had been pleased consistently over the years I have had my vehicles serviced had my vehicles serviced More

Premium brand, bottom-tier experience. The negotiation was a stall game: our salesperson, Roman, acted as if he was shocked and offended we would push on price, even with national comps in The negotiation was a stall game: our salesperson, Roman, acted as if he was shocked and offended we would push on price, even with national comps in hand, then sat us waiting on manager "approval" because he had no authority to sell the car at that price. When I asked for an independent pre-purchase inspection on a used car, they told me their service department had already prepped it for sale and treated me like I planned to steal the car. Apparently the seller's own inspection was supposed to be good enough. The paperwork was just as sloppy. I told Roman this was my wife's car, but the documents were drawn up in my name. The purchase agreement he sent from their system never arrived, so I had to call and ask for it again before he sent it from his work email. That held up our credit union's loan closing and turned the purchase into a last-minute fire drill on our part to get a check late on a Friday evening before the credit union closed. We still don't have copies of the documents we signed. Roman promised the car would be detailed and it wasn't; I only caught it because I inspected it before signing. A few days later, my wife went in for the complimentary wash and tire check the dealership offers its customers, which Roman walked us through at delivery and their own email confirmed. Service refused until they called Roman for "approval." You'd think a high-line dealership would make it easy to buy a car. Audi SLC made us fight for every promise. It may be closer, but save yourself the frustration and drive to Ken Garff Audi in Lehi. More

Easy to make an appointment and they had my vehicle ready for pickup when they said they would for pickup when they said they would More

Buying my new Q3 was so easy. Test drive, appraisal of my old Audi, the numbers crunch and then the new keys were in my hand. Barry Robertson was easy and pleasant to work with. T Test drive, appraisal of my old Audi, the numbers crunch and then the new keys were in my hand. Barry Robertson was easy and pleasant to work with. The tech, Christian, spent as much time as I needed to go over all the new functions. More

Olive makes life easy. As always great service and accommodation. Give her a raise. Fix the brake issue on my Q7. As always great service and accommodation. Give her a raise. Fix the brake issue on my Q7. More

Service is great, however, it starts with Olive, the service advisor. She made me feel like she glad to help me. Olive kept me informed throughout my wait. The waiting lounge is fantastic. Of course l service advisor. She made me feel like she glad to help me. Olive kept me informed throughout my wait. The waiting lounge is fantastic. Of course looking at the new cars is always fun. My Q5 came back to me cleaner than I brought it, thanks to a wash. More

Service and courtesy is the best, the best! Even having to pay close to $800 to get a New trunk latch, the lobby welcome/service is worth it! Thank you! Especially to Olive and Chelsea. And the Even having to pay close to $800 to get a New trunk latch, the lobby welcome/service is worth it! Thank you! Especially to Olive and Chelsea. And the guys. But whoa, expensive! More

Great service, friendly, helpful staff. Made appointment over phone and tech was ready for me. Car was ready as promised Made appointment over phone and tech was ready for me. Car was ready as promised More

All employee's were awesome. and always had an answer for any question that came up. They did a very great job. and always had an answer for any question that came up. They did a very great job. More

Service department of this dealership is absolutely terrible. I scheduled an appointment to have my Audi q7’s oil change and tire rotation. I live 100 miles from the dealership so I had my vehicle in t terrible. I scheduled an appointment to have my Audi q7’s oil change and tire rotation. I live 100 miles from the dealership so I had my vehicle in the dealship 30 minutes before my scheduled appointment and the service representative told me approximately 2 hour wait time and I told him I would be waiting for it at the dealership. Well approximately 6 1/2 hours later the service representative told me my vehicle was finished. Then he proceeded to tell me “oh by the way your complimentary car wash didn’t get done because something was wrong with their car wash which was a total lie as I sat there and watched numerous cars come out being washed. This isn’t the 1st time I have sat and waited hours for my vehicle to get serviced at this dealership. I do like my Audi vehicle, but in the future I will not be returning to this dealership again. Oh and by the way as I sat in the dealership waiting area I witnessed numerous times as the car sales men talking behind customers backs with other employees which I felt was very unprofessional. Like I said earlier, I will not be returning to this dealership again. More