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Audi Pembroke Pines - Service Center
Fort Lauderdale, FL
58 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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58 Reviews of Audi Pembroke Pines - Service Center
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June 03, 2023
Even though there is an Audi dealership in Fort Lauderdale just minutes from my home, I keep coming back to Audi Pembroke Pines because of the service I receive from my advisor, DJ Jimenez. DJ ha Lauderdale just minutes from my home, I keep coming back to Audi Pembroke Pines because of the service I receive from my advisor, DJ Jimenez. DJ has been my advisor for years . . . he is professional, attentive, gives me good advice and I absolutely trust him! This is my 3rd Audi since 2017, and DJ is the reason I keep coming back to your dealership. In fact, before I got my SQ5 last October, I was seriously looking at a BMW M40i. One of the major factors that kept me from switching brands was the relationship I have with DJ and the thought of losing that was a bridge too far for me. More
by Bnkr954
May 16, 2023
Scheduled service to install the Audi rings that were damaged in my car. Appt set one week in advance. Received reminder for the appt. Drove to the dealership and upon arrival, Adrian Noa (my service adv damaged in my car. Appt set one week in advance. Received reminder for the appt. Drove to the dealership and upon arrival, Adrian Noa (my service advisor) told me that they did not have the part. No follow up, no respect, no concern. Spent time and fuel for NOTHING. More
by reginaldo_marq@hotmail.com
Employees Worked With
Adrian Noa
May 16, 2023
Scheduled service to install the Audi rings that were damaged in my car. Appt set one week in advance. Received reminder for the appt. Drove to the dealership and upon arrival, Adrian Noa (my service adv damaged in my car. Appt set one week in advance. Received reminder for the appt. Drove to the dealership and upon arrival, Adrian Noa (my service advisor) told me that they did not have the part. No follow up, no respect, no concern. Spent time and fuel for NOTHING. More
by reginaldo_marq@hotmail.com
Employees Worked With
Adrian Noa
April 30, 2023
It was top notch and that is truly appreciated. Friendly prompt and headache free. The communication before during and after was great. The text messages and promptness of replies. Geoffrey was Friendly prompt and headache free. The communication before during and after was great. The text messages and promptness of replies. Geoffrey was excellent. Truly appreciate you all. More
by helen
Employees Worked With
Geoffrey
April 13, 2023
Very good service . If you want to excellent t service, this is the dealership to go to.If you are waiting for your vehicle to be finished, Their waiting area is top of If you want to excellent t service, this is the dealership to go to.If you are waiting for your vehicle to be finished, Their waiting area is top of the line with inter etc, TV magazines, Coffee and snacks. More
by pantherfin
January 28, 2023
In a simple oil change they were exceptionally welcoming, used my coupon, and my slight sxtra wait was explained when I didn't recognize that a shiny clean new car was mine and had been finished sooner than used my coupon, and my slight sxtra wait was explained when I didn't recognize that a shiny clean new car was mine and had been finished sooner than I thought! My A6 just turned 9 years old but I am treated as if I had the most killer new version. Nice. More
by KMoore
January 01, 2023
The experience was amazing! Keep it up! Dealers in south Florida should take cues from Audi of Pembroke Pines. Keep it up! Dealers in south Florida should take cues from Audi of Pembroke Pines. More
by Lazjen2003
Employees Worked With
October 13, 2022
My service advisor is DJ Jimenez and he is excellent. The main reason I use your dealership for my service needs is because of the level of professional service he provides. He greets me by name, is re The main reason I use your dealership for my service needs is because of the level of professional service he provides. He greets me by name, is responsive to my needs and looks out for me. He represents your dealership and the Audi brand exceptionally well. I was planning on purchasing a BMW X3 M40i at your BMW dealership next door recently and loved how the car drove. But the thought of not having DJ was a major factor that led me to purchase a SQ5 Sportback instead. More
by Bnkr954
Employees Worked With
September 01, 2022
The headliner replacement on my car was started without having all spares at hand. The job was estimated to last a couple of days. After a week and a half without any news, I called and was told that it wo having all spares at hand. The job was estimated to last a couple of days. After a week and a half without any news, I called and was told that it would take another week for a windshield gasket/seal to arrive. I HAD TO CALL, NO UPDATES WHATSOEVER. After the part arrived and the reassembly process was ongoing, they damaged a pillar (2 weeks lead time). AGAIN, I HAD TO CALL BECAUSE IT WAS ALREADY APPROACHING 3 WEEKS for a job originally estimated to last a few days. So this is how I found out that the plan was to keep my car in service for a month for a headliner replacement! This was just too much for me, and I asked for the car back as this new issue is esthetical, and the vehicle can be used. After picking up the car, I noticed and reported to the Service Advisor scratches on the hood clearly from when the windshield was reinstalled. SHOCKINGLY, the vehicle was taken in the back, and the spots were buffed... I was just speechless, as I DID NOT AUTHORIZE THIS WORK ON THE CAR! Imagine how the hood looks like with the paint buffed (among older scratches) in two spots with a strong compound to remove those scratches. I hope my experience with Audi of Pembroke cannot get any worse, but I am terrified of what will happen next when I come for that right interior pillar replacement. More
by MarC
Employees Worked With
Kevin & Adrian
