Audi North Miami

Amigable, attentive and accommodating service without being pushy. Very knowledgeable when answering questions, and efficient in addressing and resolving requests and concerns. being pushy. Very knowledgeable when answering questions, and efficient in addressing and resolving requests and concerns. More

Kerlym was excellent during my service visit recently. He got me in and out with no hassle. He got me in and out with no hassle. More

It is very unfortunate that i have to write a bad review for Audi. I had BMWs, and Range Rovers before i purchased my S5 from this same dealer. It is a very nice car and i wanted to stay with Audi. However for Audi. I had BMWs, and Range Rovers before i purchased my S5 from this same dealer. It is a very nice car and i wanted to stay with Audi. However with the treatment i recently received from Audi North Miami i don't think i will. I backed up to a pole and damaged my rear bumper. Bought a brand new one and took it to a certified Audi repair shop that i have used many times with my cars. I trust these guys. It took some days to get to my car. The shop called me that the brand new bumper is damaged. Knowing or I should say thinking Audi treat their customer with great service and respect i called the parts and was disappointed to hear them say straight out that the body shop damaged it and they would not replace it. This is a certified Audi and Lamburghini with super expensive cars on their lot. Thinking the managers have a better sense of customer satisfaction i spoke to the parts manager and he told me the same and he insisted on arguing with me about it. I asked to speak to the General manager Daniel Fox and i was told to call back. I left a message for Daniel and he returned my call very fast. I thought great here is the General Manager who can look beyond a damaged bumper and care about Audi reputation and return business for new cars. Daniel told me to let him talk to parts and see what he can do. That was the last thing i heard from Daniel! 10 days later and many voice mails. No call back. At least i expected the General Manager have enough respect for a customer to call me back and say we did all we could but we cannot do it. Trust me i would take that with no issue. But i cannot take no response as i have a construction business and i know respect is the most important thing in providing a service. Well i will fix the bumper and i will pay for it. Fortunatley I can afford it. But why lose customers like this Audi? More

From calling the main number to the Sales, Financial, and Shipping team (Florida to Ohio). It was a great experience throughout. The communication was great, customer service awesome, and very friendly thr Shipping team (Florida to Ohio). It was a great experience throughout. The communication was great, customer service awesome, and very friendly through and through. I was especially pleased with the thorough follow-up and follow-through with each step. It was quick and seamless. More

10/10 service; excellent customer care and service quality, I loved the video system where the mechanic shows the car and talks about the maintenance. quality, I loved the video system where the mechanic shows the car and talks about the maintenance. More

The staff is very attentive and takes care of everything in a timely manner especially my advisor Luis Pagani in a timely manner especially my advisor Luis Pagani More

The dealership took excellent care of my warranty needs. Kerlym on the service drive was a great help keeping me informed every step of the way. Highly recommend ! Kerlym on the service drive was a great help keeping me informed every step of the way. Highly recommend ! More

I have always worked with Giovanni Palma and I can say that he is very efficient and kind, a great person and very professional!! that he is very efficient and kind, a great person and very professional!! More

Professional elegant comfortable friendly convinced confident affordable quality reliable responsive respectful clean beautiful classy tailored confident affordable quality reliable responsive respectful clean beautiful classy tailored More