Audi Millburn

10,000 mile service Good overall service. Representative was courteous and knowledgeable. The service to the car was as expected. The car was washed and vacuumed. The Good overall service. Representative was courteous and knowledgeable. The service to the car was as expected. The car was washed and vacuumed. The wait was a bit longer than expected. More

Would prefer to comment in person and not on this survey This is 5th or 6th Audi that I have leased with this dealership and there seems to be no acknowledgement of this loyalty from Audi (not from the sales This is 5th or 6th Audi that I have leased with this dealership and there seems to be no acknowledgement of this loyalty from Audi (not from the sales person) - this time around not even a key chain! Get worse every time I lease. More

Fantastic, honest-to-goodness service! Go see Orlando for your Audi service needs. Hands down he’s empathetic, shoots straight, and keeps his word. He listens, knows the tech, and is always Go see Orlando for your Audi service needs. Hands down he’s empathetic, shoots straight, and keeps his word. He listens, knows the tech, and is always polite. A perfect professional. More

Love my Audi A5 sport coupe My 2nd purchase at DCH, I have been checking out the Audi A5 since 9/2017 and finally made an appointment to discuss trading in my 2013 A6 for the spo My 2nd purchase at DCH, I have been checking out the Audi A5 since 9/2017 and finally made an appointment to discuss trading in my 2013 A6 for the sporty 4 door A5. Don was very professional, knew his facts and was able to get me a fair price for my trade in. Robert walked me through the financials and within an hour I zipped out of the dealership with a much cooler car that has the enviable new car smell! I debated purchasing a different car, but DCH's excellent service department compelled me to stick with the Audi brand. More

Non satisfactory service I was told by Shonta in finance perma plate would take ~1.5hrs it actually took closer to 4hrs. I’m fine with it take longer just wish I was told this I was told by Shonta in finance perma plate would take ~1.5hrs it actually took closer to 4hrs. I’m fine with it take longer just wish I was told this so I can adjust my schedule acordingly. Also when asked if any special precautions should be taken after application of perma plate, the service rep told me to clarify that with finance person because she did not know. That was not acceptable answer to me. Whether or not the work is outsourced to a different company, DCH Audi service department should be able to provide me that basic information. More

Great Communication The customer service I received at Millburn Audi was good. The staff is very professional, answered all my questions, and worked well to ensure the ve The customer service I received at Millburn Audi was good. The staff is very professional, answered all my questions, and worked well to ensure the vehicle I found online was in the best condition prior to me picking it up. I only saw the vehicle online and Jake did a great job of ensuring me that the vehicle was in good condition, and made sure the paperwork was squared away between him and the finance institution I chose. In this case, I truly got what I paid for plus more and the experience was good. More

Pleasnt Experience I appreciated the call back after i missed an appt. Service was fast, courteous and trouble free. Waiting area was clean and comfortable, and the wa I appreciated the call back after i missed an appt. Service was fast, courteous and trouble free. Waiting area was clean and comfortable, and the water was cold and filtered More

Not what I expected My car suddenly showed brake warning lights on Monday while I was driving. I called Audi shortly after they opened Tuesday am and left a message with My car suddenly showed brake warning lights on Monday while I was driving. I called Audi shortly after they opened Tuesday am and left a message with service department. The service department NEVER called me back. I called several times Tuesday but never got to a person - only got voice mail so didn't bother to leave a second message. I find this disturbing especially given that I had concerns of whether it was safe to drive my car. On Wednesday I drove to the dealership to see if I could get service. They were willing to look at it and ended up fixing my brakes. More

quick and excellent service as usual. I have been serviced by Audi Millburn since over 10 years and I have always had excelled service, always a loaner available. David is very knowledgeab I have been serviced by Audi Millburn since over 10 years and I have always had excelled service, always a loaner available. David is very knowledgeable and courteous. never had any issues with the service provided. thank you! More

Service Excellence! We had a service emergency late last Friday. Orlando Nieves and David Mizera handled a bad situation with compassion and professionalism. We had a g We had a service emergency late last Friday. Orlando Nieves and David Mizera handled a bad situation with compassion and professionalism. We had a graduation the next day and needed the car to transport me and my wheelchair as I was just released from the hospital. Unfortunately, the car could not be fixed in time, but both DCH team members bent over backwards to ensure we could get there and made alternative arrangements for us. Many dealerships "say" they have the best service department, but DCH AUDI really does have the best. Buy your Audi there, and have it serviced there. You will not go wrong. Thanks again to Orlando and David! More