Audi Fall River

We stopped in today to test drive and learn about a Q5. We asked the salesman for help and he responded "OK I have some time to kill". Then he knew nothing about the car and kept saying "The car sells itse We asked the salesman for help and he responded "OK I have some time to kill". Then he knew nothing about the car and kept saying "The car sells itself". All that was whatever but when we asked to test drive one he said it was Mattie's policy to NOT allow potential customers to test drive the Q5. In fact we overheard another salesman 'arguing' with another prospective buyer - saying he couldn't test drive a Q5. Then about five minutes later that prospective customer was allowed to test drive a Q5 - except that it was a sold Q5 with the new owners plates on it! They told us 'that one is sold and awaiting pickup' and five minutes later the other customer was loading his family into it for a test drive. Would Mattie do this to my car if I bought it there? We were very pleasant and upon saying goodby the salesman would not acknowledge us.###### My sister-in-law bought an Audi there seven years ago - it was a lemon - but Mattie would not help her exercise her lemon law rights or fix the problems. The Mattie staff was condescending and sexist to her. After a lot of stonewalling Mattie finally took the car in for overnight repair - and it was vandilized in the back lot - The headlights and other parts were stolen right off the car! ##### Stay Away. More

Just bought a 2012 VW Eos from Brian. He was the General Manager, delt with me directly. No hassle showed me the invoice and we worked out a deal. Very easy to deal with, deffinatly a hassle free experiance Manager, delt with me directly. No hassle showed me the invoice and we worked out a deal. Very easy to deal with, deffinatly a hassle free experiance. More

The salesman, Sean Drury was extremely pleasnat, courteous and very consience of what my overall needs were to put me in an automobile that best suits my needs. Sean also made follow up calls to me courteous and very consience of what my overall needs were to put me in an automobile that best suits my needs. Sean also made follow up calls to me asking how I liked the vehicle and to insure that there was nothing further that I needed from himself or the management team. More

I did not buy a car here. I did however stop there and looked at the CC before purchasing a new Audi from there Audi store. Every one at the dealership was very nice. They respected me as a woman and trea looked at the CC before purchasing a new Audi from there Audi store. Every one at the dealership was very nice. They respected me as a woman and treated me very fairly. After I decided on the Audi the salesman that I worked with at the VW store sent me a nice little card congratulating me on my new Audi. I would recommend Nate to anyone looking for a new VW. He is great low pressure sales man. More

Went to three dealerships, and bought my 2011 A4 here because Mark was easy to deal with. Mark was very good and spent a lot of time with me after the sale showing me how the navigation works and the Blu because Mark was easy to deal with. Mark was very good and spent a lot of time with me after the sale showing me how the navigation works and the Bluetooth phone. If your looking for to buy a car from a small family owned dealership and really want to feel like a customer and not a NUMBER shop at Mattie More

This dealership places no emphasis whatsoever on customer service. Dealer prep on my new GTI was awful. They threw the optional rubber floor mats right over the carpeted mats - right in the midst of the Le service. Dealer prep on my new GTI was awful. They threw the optional rubber floor mats right over the carpeted mats - right in the midst of the Lexus fiasco wherein doing so was suspected as the root cause of "unintended acceleration." The basically just threw me the keys while providing NO explanation of how the various features operate. I recently took my car in for its 10K service. They washed the car after performing service. The car was still filthy in many locations and they scratched the heck out of the rear bumper cover. (I suspect that sand was in the cloth/brush they used during the wash). The service rep denied responsibility for the damage and blamed me, claiming I did it before the service was performed. (LOL) I got the car home and checked the oil level; they skimped by filling it to the absolute minimum allowable level. The recommended tire pressure for my car is 38 PSIG all around; they set pressures at 34 all around. More

Sales associate was condescending. He and the sales manager used a high pressure approach. Despite being asked several times for a trade in price for my car, they would not give me one unless I either manager used a high pressure approach. Despite being asked several times for a trade in price for my car, they would not give me one unless I either told them I wanted to by the new car from them or I gave them a figure for their consideration. Overall a very poor experience. More

Looking to buy a Q5. Went to Mattie and talked with Mark. As others have stated he is a terrible salesman. He would not even show us the car, nevermind let us drive it unless we said we were ready to move fo As others have stated he is a terrible salesman. He would not even show us the car, nevermind let us drive it unless we said we were ready to move forward with buying it or buying one he has coming in. Also talked to us like we were morons. He has know idea what he is talking about, but talks like he is the CEO of Audi. In addition he was claiming Q5's are impossible to get and he cant even have one built. Mark claims that you must pay a premium over sticker for a Q5 even off the lot. (Ya right). Went to Inskip and was taken care of. More

this is by far the worse experience i had shopping for cars. Mark was rude from the get-go, exerted high pressure the entire time, talked to me like i'm an idiot. and the worse part is he scribbled on a cars. Mark was rude from the get-go, exerted high pressure the entire time, talked to me like i'm an idiot. and the worse part is he scribbled on a piece of paper and tell me to sign it and give him my credit card in order for me show that i'm serious about buying the car! i really didn't expect this kind of sneaziness and sale tactic from an official Audi dealer. their prices are too high also. i found a cheaper, newer, and higher-end model at Audi of brookline. i will NEVER visit this dealer again. go to audi of brookline for a truly pleasurable buying experience. More

I had stopped into drive a 2010 VW Jetta TDI at my local Will not go back, just went for service and was not happy at all. I bought a few years ago had ok experience now I will never go back again Will not go back, just went for service and was not happy at all. I bought a few years ago had ok experience now I will never go back again More