Audi Central Houston

BE CAREFUL OR BETTER AVOID going to Audi Central Houston. BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring t BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring the warranty offered on the brand new car that I purchased. They do not take care of repairs, which should normally be covered under warranty. In my case, I purchased a RS72014 and shortly after, in February 2015, I noticed an alarm red flag displaying on my board. I took the car to the Audi Central Houston for checkup. Upon checkout, they told me there was a wire problem with my car and that was why the red light appeared on the board. According to them, the few wires that raised the alarm seemed to be destroyed by the “rodents” that may have attacked my car in the past. Therefore, the cost of repairing it would not be covered under warranty, so they asked for $650 either paid upfront or to be claimed under my car insurance. I paid $650 as requested and they told me I was good to go with the electrical wires fixed at that time. I left the dealership and just after driving one mile, the red flag alarm came back on the board again beeping. I returned to the same location right away to show them that message came back again. They took the car for another checkup and informed me that they actually found another four other wires eaten by the rodents. The exact words were: “these other four wires are very expensive and you better claim them under your auto-insurance.” So I filed it under my insurance but because of the delay of the work through the auto insurance policy, I had to pay them $3500 cash in order to get my car back in a timely manner. Therefore, I made second payment to them based on unjustified and faked reason listed as my car was under the rodents’ attack due to cold weather; rodents like to hide in Audis. In August 2015, the same red alarm sign went on again. I took the car to the shop and they evaluated the issue for the third time under same reason: “the rodents have eaten wires again.” I complained to the Audi USA this time, after which they finally honored the repairing under car warranty. They did not care I was mentioning to them about previous two incidents evaluated under same unbelievable reason: “the rodents”. There was a lack of customer service skills along with false statements in order to get money from customers. Jerald Cardenas, the sales manager, along with Paul, the service person, did a very poor job as far as professionalism (total ignorance; not getting back to customer in a courteous and timely manner) and dishonest services provided. So, besides finding unbelievable excuses/reasons to avoid dealing with getting issues fixed, they completely refuse to honor warranty for a brand new RS7 2014 purchased from their location. Please, be alarmed and avoid doing business with them, as their sole purpose is to take money from the people with no courtesy whatsoever. The service person PAUL and the service manager JERALD fraudulent. More

Great dealership Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over s Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over sale you and he know his stuff. He is very responsive and make sure you're happy before you leave and after you have purchased from him. The facility is great and very spacious. But it boils down to customer service and I got that and more with Maurice Smart. More

Extremely Satisfied :) I have never been more satisfied and pleased with my recent vehicle purchase from Audi Central Houston, from the beginning of being contacted by Kendr I have never been more satisfied and pleased with my recent vehicle purchase from Audi Central Houston, from the beginning of being contacted by Kendrick in the e-sales department to scheduling our onsite appointment with Shad Noormohammed. Shad is an outstanding young man to deal with, he went above and beyond to our every need. He properly clarified all of our doubts and even though we were steering to purchashing an A3, I am so grateful that Shad found us an A4 that was well over equipped with more features that we would be getting in the A3. I have purchased many vehicles in the past, but by far this has been the best purchase expierence ever. I am totally grateful to Shad for all he did for making this expierence a joyous and stress free one. Shad if you're reading this Thank you for all you did for us, we cannot be more happy with our A4 and all it's equipped with, such a classy car that there is no turning back!! Thanks again Mario and Rebekah More

Wonderful! Shad was an absolute blast to deal with. I purchased the car sigh unseen from a city about 200 miles away. He instilled confidence in my from the get Shad was an absolute blast to deal with. I purchased the car sigh unseen from a city about 200 miles away. He instilled confidence in my from the get go and expedited the process in a timely fashion. I've owned over 15 cars in the past 10 years and this was by far the best buying experience. More

Starting from setting up an appointment to, visiting the office, taking a ride, clarifying the doubts it was a wonderful experience. The team was wonderful and has satisfied me thoroughly from all the aspec office, taking a ride, clarifying the doubts it was a wonderful experience. The team was wonderful and has satisfied me thoroughly from all the aspects. The quality of inspection and cleanliness was impeccable. All the questions/doubts have been answered by the end of purchase. Sales Team and employee particularly has explained me different features about the car and has helped make my choice. More

I just bought a new 2014 Audi Q5 from them a month ago. After quite a time of searching for the one with the color and packages I want, I found my target here, the largest Audi dealer in Houston, or perhap After quite a time of searching for the one with the color and packages I want, I found my target here, the largest Audi dealer in Houston, or perhaps as Shad said, "the largest Audi dealer in America". I started by calling them, and Kendrick, an eSales agent, answered my call and helped arrange our appointment with Shad, a young and warm-hearted salesman. He never hesitated about fetching the cars we wanted to see, and always patiently explained the details and features of each car to us. Then he would always wait while I discussed with my friends and made a decision. We did not make a deal at first, and after I came back home, we went on negotiating on the phone. A week after the first encounter, Shad called and told me he persuaded the manager into cutting more off the price, and we finally reached an agreement. I guess talking money on the phone is not conventional, which is why their response on the phone was not as quick as in person. But their attitude was still better than the other Audi dealers I contacted at that time. This is my first car shopping experience in America. Anyway, I got what I want at an acceptable price, so I would say it is a happy ending. More

Just purchased a new 2014 Audi A5 Premium Plus and enjoyed Krista Grimes as a sales representative. We showed up an hour before our appointment and she happily took care of us and made us feel comfor enjoyed Krista Grimes as a sales representative. We showed up an hour before our appointment and she happily took care of us and made us feel comfortable. We are not the stereotypical luxury car shoppers when it comes to appearances but Krista's kindness and friendliness made us feel that we were very important and appreciated. We had a model in mind as we arrived but she did not try to sell us something that we were not interested in - she simply asked what WE wanted. We ended up getting another higher end model than the one we previously picked and even when it was a tough choice between the color of identical Audis, she waited patiently in the cold as we were making our grueling decision. We were offered a lower amount than we had anticipated for our trade-in from their department who does the appraising and when we said what we were actually looking for in regards to price, she went out on a limb and got us an extra $1,000 on our trade in. Krista was VERY knowledgeable and down to earth. She is very knowledgeable of other car brands through her vast experience working for and real world events that help judge a car. For example, she gave unbiased information when comparing Audi's competitors to Audi and presented information very clearly and accurately. I HIGHLY recommend that you insist for Krista Grimes as your sales representative, you will not regret it. She makes the inherent stressfulness of shopping for new cars virtually non-existent. Besides the amazing service, we received an AMAZING deal on our new vehicle! If you're reading this Krista, THANK YOU SO MUCH! Best Regard, Michael and Tom from San Antonio :) More

I was looking for a pre-owned Q7 with good mileage, good condition & reasonable price. I stopped by Momentum Luxury /Audi West because they had one in stock. Sales employee Tri Nguyen greeted me and was abl condition & reasonable price. I stopped by Momentum Luxury /Audi West because they had one in stock. Sales employee Tri Nguyen greeted me and was able to helped me with all the concerns I had. Very friendly & knowledgeable about his cars. I would recommend him because of his expertise and very trustworthy. And they also have a variety of different cars on hand as well. Overall, great experience!!! More