Audi Burlington

This is my first time at an Audi dealership (and buying an Audi) and I was very pleased with the polite, professional and knowledgeable staff, in particular, Michael W. He talked us through the Audi & Her an Audi) and I was very pleased with the polite, professional and knowledgeable staff, in particular, Michael W. He talked us through the Audi & Herb Chambers philosophy, detailed the specs of the vehicles we were interested in without trying to push us toward the more expensive option and took us out on test drives of the 2 cars we were interested in twice (the first day traffic was bad so we couldn't fully test drive). Before taking the car Michael spent about 45minutes showing me the features and how to operate the controls, navigation system, audio etc. They gave me a reasonable trade in value for my car, but there is very little flexibility in price negotiation for the new car itself as they say they have made the price easy and convenient (ie forget the haggling) I would recommend this dealership and I hope the experience is as efficient and receptive if and when there is some issue which needs addressing in the future. More

This dealership seems really well run. Tom helps coordinate their events, and always keeps me in the loop when they have cool car shows and product unveilings. He even invited me to show my car at t coordinate their events, and always keeps me in the loop when they have cool car shows and product unveilings. He even invited me to show my car at their Cars and Coffee, where they had some serious machines on display including a Bugatti. All the staff I met were really nice people and obviously "car guys". More

Audi Burlington was my first stop in searching for a new car, and surprisingly my last. Jason's low pressure approach was refreshing and he really listened to what I was looking for in a new car. I honestly car, and surprisingly my last. Jason's low pressure approach was refreshing and he really listened to what I was looking for in a new car. I honestly would have been happy with a new 3 series also and was planning on driving that after the Audi but after going over the A4 and driving the car I was hoping I could make this one work within my budget. Luckily for me they looked up my employer and saw that we had a partnership with Audi that entitled me to a great deal with no hassle or back and forth. I still have trouble believing that I got everything I wanted at the first place I went to, great service, helpful salespeople, excellent product, fair price. More

I purchased a used Infiniti G35 from Audi of Burlington and it was a very good experience. The car had a few problems after I picked it up that had nothing to do with the vehicle and they gladly took care and it was a very good experience. The car had a few problems after I picked it up that had nothing to do with the vehicle and they gladly took care of the issues for me. Jay L was responsive whenever I called and seemed concerned that service handled my concerns quickly and correctly. It just goes to show that not blowing people off after you sell them a car goes a long way, as I would gladly buy from Jay and Audi or any herb chambers dealer again. I know things happen with cars I think the important thing is how they are handled and this dealership did a great job with the few small things that happened with the Infiniti. More

I am a repeat customer at Audi Burlington and their quality of service and sales professionals like Tom Viner are the reasons. I always come away satisfied and very impressed. I highly recommend this quality of service and sales professionals like Tom Viner are the reasons. I always come away satisfied and very impressed. I highly recommend this dealership. More

What a refreshing experience. As someone who works in sales myself, I have very high expectations for customer service. I've had a number of less than great experiences buying cars in the past and was e sales myself, I have very high expectations for customer service. I've had a number of less than great experiences buying cars in the past and was expecting more of the same. Jay not only met my expectations, but he blew them away. He answered all of my many, many questions and somehow knew exactly when I needed him without being pushy. I felt like Jay wanted me to leave with a car I'd be happy with rather than the car that would make the most money. He managed to find me a great car within my price range and was clear about the pros and cons of it versus other cars in the lot. Luckily, they were mostly pros! The whole experience was very pleasant and every single person I met at the dealership was friendly and professional. Audi of Burlington is a rare dealer. I will definitely be back! More

I have recently started to bring my Audi S5 to Burlington for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were able to figure out the problem I was having w my car. They promptly called and explained the issue. Audi's service department had the part ordered, delivered, and completed the following day. I was very impressed and happy to know I can count on them for quality service. I will continue to bring my car to Burlington Audi in the future. Cheers!! More

It started with Jennifer Gardner as she was so professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positi professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positive experiences with her colleagues and especially with the service consultants, she produced a profile for me as we were talking. She gathering my information and inputting data into the system while having conversation with me. She set-up an appointment date and time, and reserved a loaner for me. It was a great start to my service experience. It was quick and painless. Meeting Cindy when I brought my car in for service was great. She was professional and extended a welcoming greeting. Confirmed why I was there and asked if there were anything else that I wanted them to check... It was how she reached out beyond just checking my car in for service that was appreciated. She then made sure that I did not have to wait too long for my car after I return to pick-up my car. Once again, quick service but with a personal touch. It was a very nice experience. More

Excellent Service. Jeff was extremely helpful. He was very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. The very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. They offered me a great free loaner. The service was done within few hours. The dealership was extremely clean so was my car when I picked it up. Thank you Audi Burlington for your great service and Thank you Jeff for your customer support. More