Arrow Ford Inc.

As Always I'm. very Satisfied with the service I receive from my Service Tech Advisor ( JP ) especially the way he takes the time to explain what the reason my 2022 very Satisfied with the service I receive from my Service Tech Advisor ( JP ) especially the way he takes the time to explain what the reason my 2022 Ford F150 XLT that I just recently bought from Arrow Point Mall ( Masise was my sales person) was making the noise that it was making and what he was going to have the Service tech Tire Person check out and about an hour or so JP came to the customer waiting area and told me my truck was ready and what was done and gave me copies of the work that was done and Thanked Me for choosing Arrow Ford ,Thank You JP More

Fast and Friendly service. I was informed with every step and never had to wonder. Thank you Ford. I was informed with every step and never had to wonder. Thank you Ford. More

Very happy with this dealership. All the employees are friendly and they have a shuttle we use while they are servicing our vehicle. Joe takes care of me and does a great job! All the employees are friendly and they have a shuttle we use while they are servicing our vehicle. Joe takes care of me and does a great job! More

Always good service and they always take care of my car! ! I have a lincoln nautilus and they have serviced my suv many times. . Will continue to use them!! ! I have a lincoln nautilus and they have serviced my suv many times. . Will continue to use them!! More

I am extremely disappointed with the service I received from Arrow Ford. I brought my 2018 Ford Expedition in because the A/C was still working but had intermittent cooling issues. According to my repair o from Arrow Ford. I brought my 2018 Ford Expedition in because the A/C was still working but had intermittent cooling issues. According to my repair order, the dealership diagnosed the rear evaporator as leaking and replaced it under my warranty. After replacing the rear evaporator, the dealership documented that the A/C system still failed the leak test. The technician recovered the refrigerant, pressurized the system with tracer gas, and inspected the lines and components, but documented that no leaks were found with the leak detector. Despite that, I was then told they believed the front evaporator could be leaking and recommended replacing it and testing the system again. I brought my vehicle in with an A/C system that still cooled. I got it back with an A/C system that will not hold a refrigerant charge at all. The repair orders show a diagnosis that changed from the rear evaporator to “what could be” the front evaporator after the first repair failed to fix the problem. As a customer, I expected an accurate diagnosis before major repairs were performed. Instead, my vehicle left in worse condition than when I brought it in, and I was presented with another costly recommendation without a documented confirmation that the front evaporator was actually leaking. Based on my experience, I cannot recommend Arrow Ford’s service department. More

Mike Prentice was attentive, thorough and kept us informed throughout the process. Excellent customer service. informed throughout the process. Excellent customer service. More

Unbelievable service! We were on the road traveling and had an emergency service, pulling a fifth wheel. I spoke with John Scott... he was able to get us right away and fi We were on the road traveling and had an emergency service, pulling a fifth wheel. I spoke with John Scott... he was able to get us right away and fix the problem and get us back on the road! In a normal situation, this could have been a 3-5 day repair and he got us back on the road in 6 hours! VERY Professional and GREAT service! Highly Recommended! They even provided shuttle to and from our fifth wheel across town and the drivers were super nice and professional. More

People are nice and attentive. Clear on price and what is needed. I recommend them. Clear on price and what is needed. I recommend them. More

It’s a very friendly and efficient dealership! I will definitely be recommending to my friends to visit this location. I will definitely be recommending to my friends to visit this location. More

The Arrow Ford service department has been very helpful. They worked with another dealership where I purchased my new Bronco to resolve an issue. They worked with another dealership where I purchased my new Bronco to resolve an issue. More