Arrow Ford Inc.

I brought my F-150 in to get the transmission and 4x4 service. I was told it would be roughly $800 and take about an hour and a half. 4 and 1/2 hours later it was actually $1,200. I asked why it was so m service. I was told it would be roughly $800 and take about an hour and a half. 4 and 1/2 hours later it was actually $1,200. I asked why it was so much higher was told that I would have to speak to the rep. I tried texting and calling never received any word. This will be the last of the extra services I do at this dealership. Engine service only. More

This was the best service all around and we love the new ride Thank You! ride Thank You! More

Have now purchased vehicles from Arrow. I've always had Chad Farley as my salesman. Always been treated with courtesy and respect. I feel like I've always gotten a good.deal I've always had Chad Farley as my salesman. Always been treated with courtesy and respect. I feel like I've always gotten a good.deal More

Put a new transmission in my F250 and runs great. I do think the service rep could have given me better updates on the progress. I do think the service rep could have given me better updates on the progress. More

My service was fast and friendly thank you to Zyeth it was in and out and he did a great job was in and out and he did a great job More

Very friendly and personable people! Very kind to even my little kids! Family friendly atmosphere. Very kind to even my little kids! Family friendly atmosphere. More

A nice, satisfying experience. Everyone was pleasantly helpful. They did everything they promised to do. Everyone was pleasantly helpful. They did everything they promised to do. More

Cruz Castillo had the audacity to tell me he price matched other ford dealers after trying to charge me $1488 out the door for a transmission fluid/ filter change. I found the same service at sam pack matched other ford dealers after trying to charge me $1488 out the door for a transmission fluid/ filter change. I found the same service at sam pack five star Ford for $430. He asked me why I didnt just bring their invoice in to price match. Zero accountability on trying to over charge me by almost $1000. Just throws blame back on the customer. More

No. I am not close to satisfied with your service. Why do you even ask? 1) an appointment for service is not an appointment for service. It is an opportu I am not close to satisfied with your service. Why do you even ask? 1) an appointment for service is not an appointment for service. It is an opportunity to get in line for service (24-48 hours). 2) your default stance in warranty is to do everything possible to NOT make it warrantable, as if any charge was coming out of your own pockets. Service after the sale? Not at Arrow. My first experience was 2 days and a car rental when I mistakenly believed you would service my pickup at the prescribed time you set. On the next one, parts fall of a relatively new vehicle and it's the owner's issue due to what (as you said) "could" have happened with no proof as to what happened. I was denied, most likely due to your assessment transmitted to whoever you dealt with. No localized damage. No nicks. No scratches. Just a part that fell out of the mirror and it's on my dime. What "could" have happened was inappropriate installation but you were stuck with it being MY responsibility. Good day. I'm Done with this. More