Arrow Ford Inc.

Everyone was prompt and courteous and friendly! Wait was not long at all and the facility was very clean! Wait was not long at all and the facility was very clean! More

Staff was very professional, very kind and waited on you like you were the only customer. Its just one of the staff it was all the staff. They worked to please us you like you were the only customer. Its just one of the staff it was all the staff. They worked to please us More

I’m always so impressed with the QL Team! Everyone was nice and it was quick/easy. Everyone was nice and it was quick/easy. More

Always friendly, polite and helpful service. Goes out of his way to answer any questions I may have. Goes out of his way to answer any questions I may have. More

Service is thorough and the communication is good. However, they keep the car for much too long. They had the car for a week and a half! Not very convenient. Other places I have taken it might take a However, they keep the car for much too long. They had the car for a week and a half! Not very convenient. Other places I have taken it might take a couple of days, but since our extended warranty allows us to choose, so I chose the dealership. I would suggest to the dealer that they schedule the service only when they are able to begin working on it, instead of keeping it for a few days before they can even look at it., then a couple of days to diagnose, then a couple days for the part and then a couple of days for the repair. If worried about customers not showing up for an appointment then charge like for a missed doctor appointment. Customers' time is important too. More

I took my car in for an oil change in which I booked online, also requesting shuttle service while the car was getting worked on. I received a text message my car was ready and the shuttle service never online, also requesting shuttle service while the car was getting worked on. I received a text message my car was ready and the shuttle service never called or came out to pick me up. I barely made it to the dealership before the last service guy locked the doors for the day to get my car back. Before the oil change I had asked Cruz is would check my tires also in which he explained they did with the Arrow for Life package I’m enrolled in. Saturday morning I had to get my tire patched at a local tire shop because I had lost pressure. Mind you after getting my car back I went straight back to the house the shuttle guy dropped me off at and I parked it for the night. This set me back majorly as I had a funeral to attend to today; but only got to go the visitation because I lost a day of work that Friday. More

Prompt and thorough service provided Comfortable waiting area. Service rep Joe Rowley was top notch! area. Service rep Joe Rowley was top notch! More

Upon arrival the workers were attentive to our problem and then gave report on our problem as being a battery issue. We appreciated it and solved the issue. and then gave report on our problem as being a battery issue. We appreciated it and solved the issue. More

Had wonderful experience at Arrow Ford. The communication from Jose Cano my service representative was exceptional. I was kept informed of what was happening with my vehicle. The communication from Jose Cano my service representative was exceptional. I was kept informed of what was happening with my vehicle. More

Kaiden and Sheena were amazing and very helpful throughout the process. They made it very simple and fast for my first vehicle purchase!!! throughout the process. They made it very simple and fast for my first vehicle purchase!!! More