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Arrow Ford Inc.
Abilene, TX
603 Reviews
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October 13, 2026
Service department took our truck and told us it was going to be an hour to service it. After an hour and a half we went to the advisor and our truck was still sitting there waiting to be serviced. Cruz going to be an hour to service it. After an hour and a half we went to the advisor and our truck was still sitting there waiting to be serviced. Cruz the advisor was rude and stared to chuckle when we asked what's so funny and he stated nothing and that he was having a good day.. we talked to the manager and They came got the truck the next day did the service but refused to handle cruz attitude. Never going back there again.. I learned after this.. they refuse to do better. More
by Shane W
Employees Worked With
Cruz
September 08, 2026
I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn' used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on. More
by S3kmccoy
Employees Worked With
JD Drake and Service manager
August 12, 2026
Quoted me $9,400 on a 2016 Ford Fusion. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. You’re out of your mind! More
by Ford
Employees Worked With
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