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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.5
2,106 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,106 reviews

October 29, 2021

Great dealership, great people, great service and great parts . I feel they care you and your car. More

by OLLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, JOSEPH Gromala, David Steffan
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Nov 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 28, 2021

The staff are always polite and friendly. Courteous. Service provided in a timely manner. Reasonable rates. More

by Anitra
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, John Kukulka
Print
Oct 30, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2021

Very good service and nice people to work with the service department is very helpful thank you. More

by ellabruce49
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert
Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Have always had confidence in their work and the explanation of the work done. Very polite employees. More

by scarrollj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

This is the only place I have purchased and serviced my cars and suvs, since 2002!!! More

by Jacqueline James
Recommend Dealer
Yes
Employees Worked With
Henry Horton, Adam Estes
Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Simple, easy and painless! Getting an oil change, is not a pain-in-the-xxx and they make it easy! More

by cgrigas39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes
Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 24, 2021

I'm not sure how I feel about the service of my vehicle. October 2nd the car was serviced. Within 2hours after leaving the dealership the service engine light came on. At the time I didn't know what it mean More

by chace1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl
Print
Oct 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review and we understand your concern. Vehicles can be difficult to determine exactly what is wrong sometimes, especially when the light goes on and off. We want you to feel comfortable when you do bring your car in for service and we will have the Service Manager reach out to you later today. If you miss his call, please call 708-720-2000 and ask for Mark Snyder.

October 23, 2021

Thanks for being a trustful repair facility that I can rely on for vehicle maintenance for my Sierra. More

by PURFECT300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Print
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2021

Since having my XTS Arnie have been doing the service on the car and so far I am pleased with what’s been done. More

by KingsCaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Print
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 19, 2021

I do not find the service department to be that service orientated or friendly at all. More

by Carolyntbellamy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, John Kukulka
Print
Oct 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Carolyn, thank you very much for your recent visit with us and time on this review. Very sorry to hear you did not receive a 100% visit. That is disheartening. Our Customer Service Manger Jessica would be more than happy to help at 708-720-7363. If there are any chances to improve or correct a department. She is ready and willing to help!

Oct 19, 2021 -

Carolyntbellamy responded

The setvice department has been that same way for over the last three years. There was one advisor that the experience was the best customer I have recieved. Don't care for the service department.

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