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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,094 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

October 26, 2021

This is the only place I have purchased and serviced my cars and suvs, since 2002!!! More

by Jacqueline James
Recommend Dealer
Yes
Employees Worked With
Henry Horton, Adam Estes
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Have always had confidence in their work and the explanation of the work done. Very polite employees. More

by scarrollj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Very good service and nice people to work with the service department is very helpful thank you. More

by ellabruce49
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Simple, easy and painless! Getting an oil change, is not a pain-in-the-xxx and they make it easy! More

by cgrigas39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 24, 2021

I'm not sure how I feel about the service of my vehicle. October 2nd the car was serviced. Within 2hours after leaving the dealership the service engine light came on. At the time I didn't know what it mean More

by chace1027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Oct 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review and we understand your concern. Vehicles can be difficult to determine exactly what is wrong sometimes, especially when the light goes on and off. We want you to feel comfortable when you do bring your car in for service and we will have the Service Manager reach out to you later today. If you miss his call, please call 708-720-2000 and ask for Mark Snyder.

October 23, 2021

Thanks for being a trustful repair facility that I can rely on for vehicle maintenance for my Sierra. More

by PURFECT300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2021

Since having my XTS Arnie have been doing the service on the car and so far I am pleased with what’s been done. More

by KingsCaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 19, 2021

I do not find the service department to be that service orientated or friendly at all. More

by Carolyntbellamy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, John Kukulka
Oct 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Carolyn, thank you very much for your recent visit with us and time on this review. Very sorry to hear you did not receive a 100% visit. That is disheartening. Our Customer Service Manger Jessica would be more than happy to help at 708-720-7363. If there are any chances to improve or correct a department. She is ready and willing to help!

Oct 19, 2021 -

Carolyntbellamy responded

The setvice department has been that same way for over the last three years. There was one advisor that the experience was the best customer I have recieved. Don't care for the service department.

October 18, 2021

Give customer an estimated waiting time for work that will be done to their vehicle More

by deloresedrandall
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

I reported a nail in my tire that wasn't looked at at all. Disappointed More

by tjohnson773
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny
Oct 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello tjohnson773. Thank you for bringing this our attention. This is very important for us to correct ASAP. Please contact Jessica our Customer Service Manager at 708-720-7363. She will make sure this is taken care of immediately.

Oct 19, 2021 -

tjohnson773 responded

Thank you but I have taken the car elsewhere to have the tire repaired. Tracy

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