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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

February 11, 2022

They are Professional, the staff is friendly, the waiting room and restroom are clean, provides good service. More

by LordJesus.ss95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
February 11, 2022

Tobi kept me updated thru out the process great work world recommend his collision center More

by zjuanita66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tobi
Report | Print
February 11, 2022

I always go see Bill when I need something down on my vehicle. He always takes care of me and gets my vehicle back on the road driving right. More

by Eron.mccoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
February 10, 2022

Just a oil change, good and quick service, nice and clean and safe place. Thanks for great help. More

by WILBURMOORE54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Chistopher Baker
Report | Print
February 09, 2022

Service was with no waiting and customer service was good. Service area was very clean. More

by sgrbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
February 09, 2022

The service was good but they never rotated my tires and never told me why. Also I think the oil changes should still be included in the maintenance package or at least at a reduced rate. More

by denisedanihel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince
Report | Print
Feb 10, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello Denise, Thanks so much for the review and time spent here with us in the Service Department. I'm really sorry for any miscommunication on our end with the service report. I did check the ticket. No rotation was performed based on the ware of the tires. I do show a recommendation of tires and quote given on this ticket. I can certainly go over this with you in depth. My name is Jessica the Customer Service Manager. My direct extension is 708-720-7363, I will be more than happy to help. My apologizes again for the thoroughness on this past visit. I have gone ahead and spoke to our staff. All staff is well aware and will be completing the service report at a more thorough pace.

February 08, 2022

Wonderful service advisor, Vinny. He was very helpful. Thank you for the great service provided. More

by michael.briney
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vinny, Jessica McCormick
Report | Print
February 08, 2022

The service department great and also And in sales to buy a car they are the best Grag and Alex they are some of the nicest people to talk to to purchase a car as well as the service department to get your c More

by carolynwiley0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Greg Parker, Bill Neibert, JOSEPH Gromala, Jessica McCormick, Jonathan Larson
Report | Print
February 07, 2022

Great accommodation while getting service on my car and Great free coffee also good customer service More

by HEDMOND43549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
February 07, 2022

The service department was very professional and took care of my problem sooner than I expected. I will take my vehicle back there for service in the future. More

by Jdg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Mark Snyder
Report | Print
Feb 07, 2022 -

Jdg responded

Thank you for the great service that was preformed on my vehicle.

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