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Arlington Heights Ford
Arlington Heights, IL
4,550 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,550 reviews
November 16, 2020
We bought a pre-owned 2018 Ford Edge. The sales rep was very helpful and showed us a few options. We're happy with the purchase. very helpful and showed us a few options. We're happy with the purchase. More
by Jay.clites
Employees Worked With
November 15, 2020
Very easy to work with . they appreciate every customer loaners are nice and clean explain everything very easy way.contact you with price and when vehicle is ready to be pick up loaners are nice and clean explain everything very easy way.contact you with price and when vehicle is ready to be pick up More
by Jesse Jonas
November 14, 2020
Service Mgrs are the best. Dealership clean and sanitized. Work completed on Time while I waited. Will continue to come here as long as I own my mustang sanitized. Work completed on Time while I waited. Will continue to come here as long as I own my mustang More
by laurayacovacci
November 13, 2020
I would recommend this dealership to everyone and I already have. Steve and John Jr. were great.. They explained every detail made sure we knew how to operate the remote start system. We will continue already have. Steve and John Jr. were great.. They explained every detail made sure we knew how to operate the remote start system. We will continue to go to them for all our car needs. They treated us very respectfully and made sure everything was clean and safe for us. Thank you for taking such good care of us. More
by ebdarland
November 12, 2020
Very good,friendly service. Everyone is always polite and helpful I would highly recommend your dealership. All the employees from sales to mechanics are wonderful and efficient. helpful I would highly recommend your dealership. All the employees from sales to mechanics are wonderful and efficient. More
by jwarren1236
November 11, 2020
I had a great experience! Ryan was professional to work with. I test drove a 2015 corvette and came back 4 weeks later to buy it from him. Car was perfectly cleaned and waiting for me when I walked out t with. I test drove a 2015 corvette and came back 4 weeks later to buy it from him. Car was perfectly cleaned and waiting for me when I walked out the door! More
by Omar franco
November 11, 2020
Had an issue with battery leading to car not starting nor able to move the car. Dealer was able to resolve the problem installing a new battery. Only issue was waiting up to two hours for a tow truck aft able to move the car. Dealer was able to resolve the problem installing a new battery. Only issue was waiting up to two hours for a tow truck after calling Ford Roadside assistance. More
by LisaE
Employees Worked With
November 09, 2020
This visit, I had Ikram Alam as my service Manager. He was super nice, kept me posted along the way of my car being serviced. Took longer than planned so he provided a Loaner. He gave great Customer Servi was super nice, kept me posted along the way of my car being serviced. Took longer than planned so he provided a Loaner. He gave great Customer Service... More
by sandy
Employees Worked With
November 09, 2020
I was in and out in a little less than an hour. Vic greeted me as soon as I walked in. This was a great experience greeted me as soon as I walked in. This was a great experience More
by Joeyb220
Employees Worked With
November 07, 2020
Elliot was very accommodating. The car we originally came in for didn't work out, but left very happy with the new car. He was very friendly throughout the whole procese in for didn't work out, but left very happy with the new car. He was very friendly throughout the whole procese More
by Davemospan
Employees Worked With
