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Arlington Heights Ford
Arlington Heights, IL
4,551 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,551 reviews
December 10, 2020
Lonnie Catanese was very nice to work with. I have a new found relationship with dealerships. Really enjoyed him! I am super happy with the vehicle too! Surprised I was able to really get what I want!!!! found relationship with dealerships. Really enjoyed him! I am super happy with the vehicle too! Surprised I was able to really get what I want!!!! Thank you! More
by Marisa
December 10, 2020
Great experience. Salesperson was knowledgeable and worked very hard to make sure I got all the rebates and mixed out my trade-in value. Even compared lease deals vs. finance deals vs. cash deals. Then worked very hard to make sure I got all the rebates and mixed out my trade-in value. Even compared lease deals vs. finance deals vs. cash deals. Then took the time to make sure I was happy with my decision. Then moved quickly to help me get everything finalized. There was no sitting around waiting and playing games. Even the financing guy didn't pressure for upsells. Just offered additional things like warranty and pre-paid service and moved on. Finally. great aftersale care. Handed me over to a tech that helped me set up all of the technology and then even followed up 2 days later with an "Are you happy call." More
by markbilek
December 08, 2020
Steve Ursin, John Rodriguez & Frank White were AWESOME!!! Would definitely recommend Arlington Heights Ford to anyone. Got the exact vehicle I wanted & at the price I wanted to pay. Would definitely recommend Arlington Heights Ford to anyone. Got the exact vehicle I wanted & at the price I wanted to pay. More
by richmuston
December 07, 2020
Great family owned dealership. Friendly staff and very knowledgeable sales people. Certainly willing to work with you to get the best deal and find the right vehicle for each customer. Service department knowledgeable sales people. Certainly willing to work with you to get the best deal and find the right vehicle for each customer. Service department well run and does a great job and nicely stocked parts department too.. More
by markbilek
December 07, 2020
Make sure to ask for Elliott! Great service! Went above and beyond to get me in the right vehicle. Thanks for all help! Such a smooth process. and beyond to get me in the right vehicle. Thanks for all help! Such a smooth process. More
by gjwlynn
Employees Worked With
December 06, 2020
Having to wait for the service the waiting area had few people and seem to be following COVID procedures. Mike made the check fairly quick and painless. people and seem to be following COVID procedures. Mike made the check fairly quick and painless. More
by peter
Employees Worked With
December 06, 2020
Thank you for making the experience painless and quick. My husband really enjoys the new truck and has been looking forward to having one for over 3 years. Thank you again, The Beers Family My husband really enjoys the new truck and has been looking forward to having one for over 3 years. Thank you again, The Beers Family More
by Kristen
December 05, 2020
Things were a bit slow today, I’m assuming it was COVID related. That said, all service was completed as requested. We appreciate it, thanks! related. That said, all service was completed as requested. We appreciate it, thanks! More
by dwberkow
December 05, 2020
Good communication. Also felt comfortable when I saw the staff wearing masks, and the first thing done was to spray and wipe down the interior touch surfaces of my car. Good attention to health and safety d staff wearing masks, and the first thing done was to spray and wipe down the interior touch surfaces of my car. Good attention to health and safety details! More
by MC
Employees Worked With
December 04, 2020
Great service. Arlington Heights Ford is a fantastic Great service. Arlington Heights Ford is a fantastic dealership with top notch sales/service departments. The new car purchase and service went Great service. Arlington Heights Ford is a fantastic dealership with top notch sales/service departments. The new car purchase and service went really well. Thank you Lonnie.... More
by Scott Lewis
