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Arlington Heights Ford
Arlington Heights, IL
4,552 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,552 reviews
January 16, 2021
When I called to ask about the car battery both people I talked to were extremely nice. I received great service when I arrived at the service department. talked to were extremely nice. I received great service when I arrived at the service department. More
by greeny1210
Employees Worked With
January 16, 2021
Professional- considerate- thorough-Marco and Lonnie very responsive and prompt. Finance was respectful and made everything easy to understand. Definitely one my best car purchase experiences ever!! responsive and prompt. Finance was respectful and made everything easy to understand. Definitely one my best car purchase experiences ever!! More
by Happy Camper
January 15, 2021
Positive experience. The 2017 F150 XL I purchased had a dead battery problem at time of sale that was fixed but continued to be a problem after sale. Arlington heights FORD took care of the repair at there dead battery problem at time of sale that was fixed but continued to be a problem after sale. Arlington heights FORD took care of the repair at there cost(New alternator $900). More
by jplombo@indianvalley.com
Employees Worked With
Other Employees :
George Sarkisian, Ryan Flores
January 15, 2021
Excellent service, as always, at Arlington Heights Ford. Our vehicle was returned clean and ready to go. We're confident that the work was done right. Service Manager Steve Verhagen and Service Director Our vehicle was returned clean and ready to go. We're confident that the work was done right. Service Manager Steve Verhagen and Service Director Jerry Hood are a great team! More
by Janet
Employees Worked With
Steve Verhagen
January 14, 2021
The service we received at the dealership was superb! We couldn't believe we were working with such an exceptional dealership. The place was friendly, courteous, professional,& exceeded our expectation. Gre couldn't believe we were working with such an exceptional dealership. The place was friendly, courteous, professional,& exceeded our expectation. Great Job!! __P.S.price of vehicle was what we were looking for, Thanks😊,also the service dpt fixed our back lights with new lights,didn't expect that! More
by Kathyathome118
Employees Worked With
Other Employees :
Anthony Soto, George Sarkisian, Frank White
January 13, 2021
Great service as always. Truly #1 in every way. Will NEVER go anywhere else for sales or service. They have really changed to experience about the industry. Revolutionary! NEVER go anywhere else for sales or service. They have really changed to experience about the industry. Revolutionary! More
by Raamie84
Employees Worked With
David Villadonga
January 12, 2021
Work done in a timely manner. Perfect service, perfect work. The stuff is very friendly. Strongly recommend their service. Thank you very much for your business work. The stuff is very friendly. Strongly recommend their service. Thank you very much for your business More
by iyastreb
Employees Worked With
January 10, 2021
Had a great experience. Felt valued as a customer. Came in with a previous quote and they worked with me on the price and drove home in a new Escape that night. Great experience! in with a previous quote and they worked with me on the price and drove home in a new Escape that night. Great experience! More
by pichlik
January 10, 2021
My wife’s vehicle needed a 75k mileage service. Our son dropped it off when he was picking up his car from service. Mike called us shortly afterwards with a list of services to be proved and a cost estima dropped it off when he was picking up his car from service. Mike called us shortly afterwards with a list of services to be proved and a cost estimate. Later in the day we got a call it was ready, piece of cake! More
by Terry Ennes
Employees Worked With
January 10, 2021
Elliot was great. He worked with us even through some frustrating moments. I appreciated his help and will definitely recommend him to others who are in the car buying market. frustrating moments. I appreciated his help and will definitely recommend him to others who are in the car buying market. More
by katiec
