Apple Ford White Bear Lake

It took 8 months to receive the F350 that I ordered, not the dealerships fault, that's on Ford. During that time the salesman that I had been working with had moved on to another job and Russell picked up m the dealerships fault, that's on Ford. During that time the salesman that I had been working with had moved on to another job and Russell picked up my account until delivery. He was a true professional to work with and I would recommend him to anyone who is looking to purchase a vehicle at AutoNation WBL More

Felix was amazing and Mitch worked hard to get us the best deal. Love AutoNation! best deal. Love AutoNation! More

Salesman were awesome and very accommodating. My husband and I had great conversation with them while we waited for the paperwork! My husband and I had great conversation with them while we waited for the paperwork! More

The place was clean and nead. All the employees were kind and will to get anything we needed. Salesman was very knowagable on all the vehicles we asked about. All the employees were kind and will to get anything we needed. Salesman was very knowagable on all the vehicles we asked about. More

Poor service. Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3: Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3:30 the next day for a call. Never came. I called them. The first guy put me on hold and didn’t come back, so I hung up after about 15 minutes and called again. Got the service writer who had written me up the evening before. He told me that they hadn’t gotten to it. Wait? What? I had an appointment for 7:00 AM that day!! Said they could do it the next day. I told him I needed a vehicle yo get to work the next day. Asked for a loaner. He said they didn’t have any. I told him I would have to pick it up then since I needed it to get to work. So I went and picked up without any of the service that I had booked for. Am now looking for somewhere else for the service I had expected to be finished by now. More

My oil changes always have oil dripping on my garage floor for a few days. Drain oil doesn't get cleaned up underneath it. floor for a few days. Drain oil doesn't get cleaned up underneath it. More

I have been using AutoNation WBL for years. Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule an Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule and things would probably "take a little longer than usual". I asked about 1.5 hours and that was "a good guess". 3 hours later my car was ready! As I was waiting for the car I felt I should have been kept informed as to the progress, not just 1 update when I was told it should be about another 20 minutes. 45 minutes later the car was ready! I was told "we ran it through the car wash for you". I appreciated the wash but would have preferred to have my time back. More

If I could rate the dealership lower I would. It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I decided to wait. On the day of the appointment, the person who took my information told me they were short handed and it could be 90 minutes. I sat in the waiting room for OVER THREE HOURS! I understand many businesses are understaffed these days, but this is a case where they control the number of appointments they take, how can they be so far off with a time estimate! Also, they took my phone number so they could send me a text, but that never happened. The people are VERY nice, but the system is a disaster. Also, when I tried to call about an appointment I was on hold for 22 minutes before I got to speak with a person. More

Service was great. Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough to send a message. Once someone sent us a text message with a new phone number to call everything was great. Sean gets a 10. Shuttle gets a 10. More

My best experience with a car dealer ever! I cold called about an online listing. Rich answered and knew about the car immediately. We came to look and he had it all shined up. It worked! We b I cold called about an online listing. Rich answered and knew about the car immediately. We came to look and he had it all shined up. It worked! We bought it after a short test drive. Transaction was easy peasy. We liked how we were treated during the whole process. I highly recommend “Drive Pink”. More