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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

August 04, 2022

Bought my 3rd car from AutoNation and it was another excellent experience. They make buying a car enjoyable. More

by Fergie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 07, 2022 -

Apple Ford White Bear Lake responded

Hi Fergie, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 03, 2022

The dealership was a good experience overall. Then I brought my truck in for an oil change and tire rotation. The kid that drove my truck into the garage was squealing my tires. He also did the o More

by Paula.elling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young kid out of high school
Aug 05, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (651) 301-8386. We would appreciate the chance to turn your experience around.

August 02, 2022

I thought that Mitch was a little too pushy and wanted me to make a trade, I told him no that I like my car and that I just got it paid off. More

by Sharonlescott1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch, and Brennan
Aug 04, 2022 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 01, 2022

I had a very good experience dealing with James. Their vehicles are good and I look forward to future purchase with them. More

by Sunday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James,pete
Aug 03, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 01, 2022

salesman was very accommodating and upbeat , worked hard to get thing done . thank you autonation More

by lakefour
Price
Recommend Dealer
Yes
Employees Worked With
Jacob and Jacob
Aug 03, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 01, 2022

We Had unexpected engine trouble . Got Great service !work was done quickly and they even accommodated us with a loaner for a trip we had planned !Also fixed an upcoming recall .Our car More

by kathyrennaker@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billie ,the receptionist,the mechanic
Aug 04, 2022 -

Apple Ford White Bear Lake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

Aug 04, 2022 -

kathyrennaker@gmail.com responded

Will continue to take our Ford Edge to Autonation for service.

August 01, 2022

Brad did a great job of getting my checked in & explaining the service. He called me when the car was ready, reminded me of closing time and when I picked up the car, he reviewed the bill with me. More

by mullarkyjrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 04, 2022 -

Apple Ford White Bear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

July 29, 2022

My service advisor Ron did a great job. Only did what was necessary and called me before doing anything to make sure I approved. The service on my fusion and escape was done extremely well More

by mccar001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
6133 Ronald Guldan
Aug 02, 2022 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

July 29, 2022

At my arrival for my radiator flush appointment, Sean (Autonation service rep.) informed me the cost would be $62. Once the work was done the total came to $211. He informed me the difference was due to More

by tom51015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
Aug 02, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.

July 28, 2022

It was clean and comfortable. I enjoyed the popcorn and water too. The staff were helpful throughout the process. More

by Amdennytd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell and Joey
Aug 02, 2022 -

Apple Ford White Bear Lake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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