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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
August 12, 2022
Mike and Adrian were great to work with. They stayed in touch every step of the way, even on their day off. Although the dealership no longer carries giant bows and I was sad, they went and They stayed in touch every step of the way, even on their day off. Although the dealership no longer carries giant bows and I was sad, they went and found me a bow to surprise me. It made my day. More
by Amyekellems
Employees Worked With
Mike, Adrian, Joey
August 09, 2022
Very organized, clean, respectful. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. More
by Annsloan102
Employees Worked With
Not sure
August 09, 2022
Our sales person was wonderful. Had rather long wait to close deal and one misunderstanding about interest rate but was worked out. Nice people and a very clean place of business Had rather long wait to close deal and one misunderstanding about interest rate but was worked out. Nice people and a very clean place of business. More
by karensavick
Employees Worked With
I am 83 years old and don't remember
August 08, 2022
It was a good simple easy experience. We had a few misunderstanding from two different people but it was all figured out. They helped us and figured out what we could purchase and help us We had a few misunderstanding from two different people but it was all figured out. They helped us and figured out what we could purchase and help us make the decision. More
by Julezjohnson5302
Employees Worked With
Micheal and Ty
August 06, 2022
If I hadn’t purchased the vehicle protection plan I would not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get chec not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get checked in and if you wait for quick service plan for at least 3 1/2 hours. Being short staffed gives a little grace however the lack of customer service skills, common sense and the willingness to be deceptive is inexcusable. Service advisors should learn to smile and not roll their eyes or sigh when dealing with customers. White Bear Auto Nation needs to implement the “Grandma” rule. Treat all customers as you would want your Grandma to be treated. More
by Windowofopportunity
Employees Worked With
Ron
