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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

August 19, 2022

Used to drive in for oil changes and service was quick. Now that they required scheduled oil changes I figured it would be just as quick if not more so. This was not the case and it took me two and a half More

by Jmittet91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quicklane
Aug 24, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 19, 2022

The service department has a lot of opportunities with both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote t More

by Dman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kahn
Aug 24, 2022 -

Apple Ford White Bear Lake responded

Hi Dman, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (651) 301-8386. We would appreciate the chance to turn your experience around.

August 19, 2022

Felix, my salesman was great. He reached out to me a couple of times the following week to see how I was doing. The service department was the problem. The wipers wouldn’t shut of More

by Bkl_johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix in sales
Aug 24, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (651) 301-8386 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 17, 2022

Would rate them a zero if the app would take it. Appointment for an oil change and tire rotation for 830 am that I made weeks ahead of time and was promised no longer than an hour turned into 3.25 More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
na
Aug 20, 2022 -

Apple Ford White Bear Lake responded

Hi Mike, we appreciate you taking the time to respond. The staff at AutoNation Ford White Bear Lake take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

August 16, 2022

Bought a used car that supposedly passed their inspection with flying colors. Not even 3 days later and it's undrivable because of a faulty transmission sensor. Luckily I have a 90 day warranty that came wit More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many to count. None of them helpful.
Aug 22, 2022 -

Apple Ford White Bear Lake responded

Hello Brian, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 16, 2022

Worst experience I've ever had with a dealership. Been hung up on twice, emails and texts not responded to/answered along with other things. Think twice before going here. More

by Vinny
Recommend Dealer
No
Employees Worked With
Ben
Aug 22, 2022 -

Apple Ford White Bear Lake responded

Hello Vinny, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 15, 2022

Website: I maybe misread. It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the cor More

by kathihil935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was nice, personable
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2022

Very friendly sales was great why I went with a 3 is I had a issue with the car and they didn’t call me back I texted the sales person I emailed left 4 message’s and I I yet to get the problem solved so c More

by markihrke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Williams but he is great very nice young man
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 15, 2022

Great service, when we entered we were informed they were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experien More

by rpdf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 15, 2022

Still my A/C not working I hate to argue that why I do not want to take it again More

by Abay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember it his not bad but miscommunication is
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi Abay, we are disappointed by your experience at AutoNation Ford White Bear Lake. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

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