Antwerpen Volkswagen - Service Center

Best body shop manager around! I was rear ended 6 weeks ago, went back and forth with the insurance companies on whether it was going to be totaled or not, Jeremy kept me informed o I was rear ended 6 weeks ago, went back and forth with the insurance companies on whether it was going to be totaled or not, Jeremy kept me informed on what was going on through the entire process. He went above and beyond to help out in any way he could! If you need any body work done on your vehicle and are looking for a quality shop, managed by a Honest and professional manager that will go above to help you any way he can head on over to Antwerpen Volskwagen In Pasdena MD. More

Poor service and management The VW dealer does not care about building long term service customers even if you buy the car there. Just want to sell add ons for new cars. The serv The VW dealer does not care about building long term service customers even if you buy the car there. Just want to sell add ons for new cars. The service advisors are not interested in their jobs or customers, not empowered to help you with issues. When I had this issue with improper repair, I found the Service Director is not responsive, not qualified, and gives inaccurate information. On the visit, did not check the repairs. Tried to quote exorbitant price when they had lower price alternative. So both done and quoted improperly. General manager is not professional. Too much staff turnover. Do not go here for repairs. More

Love the service team. I pulled in with low tire pressure. Right away they filled the tires, found a nail and plugged it. I left with my car washed within 30 mins. I coul I pulled in with low tire pressure. Right away they filled the tires, found a nail and plugged it. I left with my car washed within 30 mins. I couldn't be happier if tried. I have always had a great experience. More

Wonderful! So helpful. Sam was great, I left with a new Tiguan, when I was there for service on my 2011 Tiguan.. He was. Very knowledgeable, which I appreciated. Sam was great, I left with a new Tiguan, when I was there for service on my 2011 Tiguan.. He was. Very knowledgeable, which I appreciated. More

They purposely over charged me on an oil change DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE, I already knew there sales department were a rip off but now seeing the entire business cheats customer I DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE, I already knew there sales department were a rip off but now seeing the entire business cheats customer I went in for an oil change after receiving a $40 coupon off in the mail oil change is $69.99 stated on there paperwork my bill came to $60 dollars when I should of only paid around $30 when I ask why they service lady why my bill is so high she said my car takes 7 quarts of oil and the coupon price is for 5 quarts THIS IS A LIE vw passat se only takes 5 quarts the suvs don't even take 7 quarts , this ishould why people hate car dealership. More

Repaired my tire! Jackie Kennedy was a huge help! With no appointment she was able to quickly get my Ford in and get my tire repaired super quick. They even washed it Jackie Kennedy was a huge help! With no appointment she was able to quickly get my Ford in and get my tire repaired super quick. They even washed it for me free of charge! Great shop and great service!!! More

Will not use Volkswagen cheated USA and me with this debacle now this dealership is trying to cheat me out of my extended warranty my lawyer will help them with th Volkswagen cheated USA and me with this debacle now this dealership is trying to cheat me out of my extended warranty my lawyer will help them with that I will never step foot in another Antwerpen dealership and will recommend anybody who asks to avoid More

Fantastic No wait for oil service, problems found while rotating tires Zack and Brandon went above and beyond to order new parts and arrange dates to come back No wait for oil service, problems found while rotating tires Zack and Brandon went above and beyond to order new parts and arrange dates to come back and get fixed. Their work ethic is epic and paramount to me referring this dealer. More

Set back. More trouble then I bargained for. My experience with this dealership was horrendous. I brought my newly purchased certified pre owned Volkswagen into this dealership for an oil change My experience with this dealership was horrendous. I brought my newly purchased certified pre owned Volkswagen into this dealership for an oil change on Monday. I also was having issues with my rear view mirror attaching, and was told that would be fixed and covered by my CPO. I am a young graduate student who recently moved to Maryland from New York and thus have no additional supports down here. I am a first time vehicle owner, and this is my first time bringing my vehicle anywhere for service. I went to the dealership because my understanding was that the quality of service was at an above average standard here. I was wrong. After keeping my car over night to wait for a part, I was called and told that the mechanic working on my vehicle broke my windshield and that they would need to keep my car for an additional night/day. When I called the dealership back to discuss this matter, as I am a full time graduate student and commute over and hour on 95 south everyday for class. I was told that in similar situations, a loaner car would be provided, but right now "none are available". This is unacceptable. Absolutely unacceptable. I made arrangements to get to and from my internship at the Montgomery county health and human services offices for the first day they needed to keep my car. now I am down and out yet another day, and have no way to attend my classes tomorrow (which I pay of pocket for). I never thought I would be this displeased with Volkswagen as their standard of customer service always seemed to be high. I have only owned my vehicle for 3 months and it is sad to say I am already regretting the decision. More